reflektia

I, for one, as a fellow purely Y-flyer would appreciate if participants are not only from business

ffay005

While I try to do my longhaul flying in J, and fortunately succeed pretty nicely, my Euro-flights are almost exclusively in Y.

While we can and should expect more when flying J, it doesn't mean we should overlook Y. Feedback regarding Y is important, too.

ffay005

Euro-J meal service. Somehow the European J-meals have deteriorated over the years and now mostly resemble a Y meal from 20 years ago. Euro-J ticket prices are, however, extremely high. You simply cannot present a Riitan Herkku berry fool in a throw-away plastic cup as a J dessert. The cheapiness of it is just embarrassing.

So if there's going to be a Euro-J product, then the meal has to be a (one-tray) three-course meal on real china. I am fine with the homely fare as such, but it shouldn't be called "korkealaatuinen ateriakokonaisuus". Why not engage the marketing people and tell passengers that in European J, you will get a tasty Finnish home style cooking meal, such as grav lax, meatballs&mash and apple pie or whatever, and present this on real china, no throw-away plastic cups.

skba1

Meh, would I really pay a fare difference of €124 (for example) plus a €50 change fee? Say I get to go with a 4pm insteaf of 7pm departure?

Most people on normal salaries in normal companies could not justify spending €60 per hour saved - at least not compared to working in the lounge (or in the cafe). If you are on very high salaries you are probably travelling full flex by company agreement or by ticket type anyway?

P.S. Thanks for adding me to the list - didn't realise it was self-adding that was applied...

The last time I was offered this kind of change fee I declined as I had to pay about €200 for a 2.5hr earlier departure on a domestic in Finland just to get the time in the office instead of in a cafe/lounge; not by any chance of imagination worth it...

Courmisch

There are very few Finnair destinations where standby would even make any sort of sense. Most S/H destinations have only two departures per day, and even on busier routes, there is seldom less than 3 hours between any two Finnair flights. Basically, OUL, ARN on weekdays, LHR and CDG daily.

I can see why Finnair wouldn't bother setting that up.

nordic

Recently, I have made quite a many short-haul J class trips by KLM, BA, LH etc. AY is not my favourite. Do you remember when the breakfast tray included an Arabia Origo bowl with fruit salad. The creepy noice caused by every one opening the avarage pineapple-melon salad is scary. Look at the style offered by other companies. Does anyone remember the lovely Service chefs working in Business class (or was it Executive class). On the other hand the mixed-field BA staff are quite nice, somewhat unexperienced but very friendly. It might be that Service-chefs were toi expensive, but anyhow the BA experience shows that it is possible to train all the staff to deliver a good service (AY has quite good staff but the training is lacking). Sometimes it is akward when the BA Cabin service manager comes to the back of the Y Cabin addressing welcoming only you.

A choice of the maun course is standard in Business class in Europe with the only exception Finnair. InY class the lasten months of free food InY were great because they asked which of the two sandwich one would like to have.

Does anyone remember Y class Service earlier. Wine please. Red or white. Red please. Spanish or French. Even in Business class they only have one Red and one white Wine.

Why not offer both cheese and dessert like the competitors.

How much would it cost to reintroduce a chocolate service to everyone just before landing. Nothing.

dera

Let's use a conservative average that 30% of passengers would eat chocolate.

In October 2015, Finnair had 933000 passengers. That is 279900 chocolates handed out.

A wholesale box (3kg) of Fazer Blue contains approx. 400 chocolate mints. The average wholesale price for this box is 45-49EUR VAT0%.

So, in October 2015, Finnair would've gone through 700 boxes of chocolate. That's 31500EUR (vat0%). Per annum, that is almost 400'000EUR. In Chocolate.

I don't know about your income, but that is hardly "nothing" to me.

FinnairPlus

Thanks for all the topic suggestions so far!
About the language- I saw that popping us somewhere. We can definitely keep it in English, there is absolutely no problem there.

Unsub

I'm 100% Y-flyer and a Plat, so I'll try to make sure our voice is heard. Ironically landing from SIN the same day, with an upgrade to J

WilcoRoger

I'd be mightily surprised if a buyer buying 8-10.000 boxes of chocolate would pay full wholesale prices.

Sure, everything costs something and the beancounters are happy to point this out. What they don't /can't point out is the amount of lost revenue/profit for each € of "savings"

skba1

A small question - not directly related to this meeting but nevertheless...

A few months ago I was booking a flight on the website - however while chasing hotels my session timed out and I was now within the 4 hour sale rule so the ticket could not be booked online. Therefore I had to call up and book it, and was charged the phone booking fee which was not possible to get rid of.

Is it standard practice for Finnair to charge booking fee for bookings not available by other means?

I find it very annoying to be charged phone booking fees by airlines when I am making bookings that are NOT POSSIBLE to do online. If that is a mix of cabin classes, specific booking classes, routings allowed in fare rules but not supported by the website etc. SK tends to waive the fee (their website is extremely useless for advanced bookings) and several other airlines as well like AA.

dera

Obviously - but even with 50% discount, that is still 200'000EUR/year. I'm sure no-one thinks they will lose 200k of sales p.a because of a chocolate mint.
These are the cutbacks I fully agree with. Couldn't care less about a chocolate. Spend that money with something more important. I doubt many even noticed the lack of choccies.

nordic

True, but I could not afford to buy 20 wide-body jets either or even thousands of litres of blueberry juice or pay the costs for free luggage for most passengers. Maybe blueberry juice is the same thing as the chocolate hearts that appear in every trip report of Airberlin or Swiss branded chocolate. It hasn't always to be chocolate. I have a feeling that the Fazer berry chocolates which were offered in Business class were heavily sponsored by Fazer in order to promote sales. Maybe most of the passengers did not notice the removal of the chocolats but they noticed that they were offered. Why would Lufthansa have Warsteiner themed napkins if they would pay full price for the heavy glass bottles. I think the chocolate left a nice feeling of the flight for many passengers but ofcourse it is the whole experience that counts. Toys for children were removed because of the full costs. On the hand I know many people who prefer Finnair because of the great experience they had as a child. Maybe Finnair was right (or wrong) when they calculated that these experiences wouldn't add sales in the long run.

I admit that this is quite OT. However, people are not objective. ME3 are considered to be the best airlines even though it is not glamorous to sit in the back of the plane where one more seat has been added in each row.

Jaenks

Status match (other OWE to AY Plat) would be a smart move.Match period 04-06/2016 and status until 02/2018. Am I dreaming?

kauppias

Yes you are dreaming

ay seems to ONLY do status fast tracks to SILVER

I once tried to get a gold/plat challenge amd was willing tp book AY tickets to do so but they offered me silver with TWO PAID J LH tickets that was a joke as that would do the trick anyway

I doubt ay would do straight matches BUT there are ALOT of STAR Silvers and Golds in Finland that AY could do well to offer a challenge to like AA does...

Could be smart business and a challenge costs no money for ay but can potentially bring in alot of business