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Does Finnair ever pick up the phone?

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Does Finnair ever pick up the phone?

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Old Feb 3, 2016, 3:41 am
  #1  
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Does Finnair ever pick up the phone?
Hi all, I tried to call Finnair plus because of on issue with my upgrade (reservation only showing 1 pc of baggage) and waited in line for over half an hour without anyone answering the phone. Is this normal with Finnair? I also tried to call a "Business hotline" number which I had stored on my phone, but apparently that service has been discontinued? Thankful for any constructive help or comments!
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Old Feb 3, 2016, 3:46 am
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Originally Posted by tsastor
Hi all, I tried to call Finnair plus because of on issue with my upgrade (reservation only showing 1 pc of baggage) and waited in line for over half an hour without anyone answering the phone. Is this normal with Finnair? I also tried to call a "Business hotline" number which I had stored on my phone, but apparently that service has been discontinued? Thankful for any constructive help or comments!
Normaly AY responds fast, but don t worry, that s normal the booking still shows 1 piece - once you print out your boarding pass it shows the real limit (depending on your status).
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Old Feb 3, 2016, 3:57 am
  #3  
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Originally Posted by Ed Size
Normaly AY responds fast, but don t worry, that s normal the booking still shows 1 piece - once you print out your boarding pass it shows the real limit (depending on your status).
Thanks Ed! I haven't had status with Finnair for some years now, but I assume my limit is three pieces based on upgrade to business alone?
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Old Feb 3, 2016, 4:36 am
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Originally Posted by tsastor
Thanks Ed! I haven't had status with Finnair for some years now, but I assume my limit is three pieces based on upgrade to business alone?
On short-haul, yes.

And usually AY+ is pretty fast in answering phones.
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Old Feb 3, 2016, 4:40 am
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My questions are usually answered within a work day on Facebook. No need to bother about calling AY.
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Old Feb 3, 2016, 5:09 am
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Twitter is also good option contacting Finnair if the queue time on phone get's too long
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Old Feb 3, 2016, 6:02 am
  #7  
 
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I am old fashioned and use e-mail when communicating with AY over the Internet. I also suspect that platinums get a lot faster response on the phone than people without status.

BTW I seem to have no info on luggage for upgraded business on AY's web page, but their mobile app shows correct amount (4 for me).
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Old Feb 3, 2016, 8:37 am
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Originally Posted by theBro
I am old fashioned and use e-mail when communicating with AY over the Internet. I also suspect that platinums get a lot faster response on the phone than people without status
I always call the regular local number, they pick up the phone fast - without knowing about status.
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Old Feb 3, 2016, 8:45 am
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I use facebook, their FB team is pretty good and can deal with most issues anyway.
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Old Feb 3, 2016, 10:46 am
  #10  
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Originally Posted by SPBanker
On short-haul, yes.

And usually AY+ is pretty fast in answering phones.
I am actually flying long haul (Asia). Is that different?
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Old Feb 3, 2016, 10:59 am
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Originally Posted by tsastor
I am actually flying long haul (Asia). Is that different?
http://www.finnair.com/fi/gb/informa...hecked-baggage
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Old Feb 3, 2016, 11:04 am
  #12  
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Originally Posted by Jainzar
I guess my concern was that does it matter that I used points to upgrade.

So I get to enjoy all business class benefits with an upgraded ticket (except the extra points)?
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Old Feb 3, 2016, 11:15 am
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Originally Posted by tsastor
I guess my concern was that does it matter that I used points to upgrade.

So I get to enjoy all business class benefits with an upgraded ticket (except the extra points)?
You don't get the points, and you might get downgraded on irrops.
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Old Feb 3, 2016, 1:36 pm
  #14  
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Finnair just recently re-arranged their phone service. New tier numbers are displayed in the app.
I waited over 30 minutes the other day.
I assume they have decided to "treat their top tier members exclusively", ie they have connected the new gold number to the plat line, and reduced numbers of staff.
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Old Feb 3, 2016, 1:51 pm
  #15  
 
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I can't see any changes in phone numbers. I have both plat and gold stored on my phone and the numbers are exactly the same I can find from the app or ay site.
App updated last time on 28.1. and the change log says: In this version there are fixes to the customer care phone number for some tier members.

Gold: +358 9 8183 1880
Plat: +358 9 8183 1888

Correct?

So was there only wrong numbers in the app or is there really some new numbers?
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