This is no way, AY - things to improve [feedback thread]
Feb 19, 2017, 11:12 am
#571
Join Date: Oct 2004
Location: Finland
Programs: AY Platinum,Marriott Gold,HH Diamond,Sixt Platinum,Hertz PC,AMEX Platinum
Posts: 1,946
Happens even with the automatic points deposit, and always requires manual correction from Finnair Plus. I think it most of the times happens where the booking class is existing in two types - the system gets confused and selects the points based on the lower type.
Feb 19, 2017, 12:38 pm
#572
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
LOL, I wanted to be a nice guy and save them some manual labour by using the automated system. Lesson learned.
Mar 4, 2017, 3:41 am
#573
Join Date: Dec 2013
Programs: AY+ Plat, A3*G
Posts: 672
Once again, points for preorder has not been posted although AY number was entered when ordering + paid with AY DC in flight.
Contacted CS through chat and they told to send receipt by POST or FAX it to them. Had to look calendar whether it was 1994 or 2017..
Contacted CS through chat and they told to send receipt by POST or FAX it to them. Had to look calendar whether it was 1994 or 2017..
Mar 4, 2017, 3:50 am
#574
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
I think I've never received points from preorders without being in contact with customer service some time after the flight. I've always emailed my receipt and it has worked fine.
Mar 4, 2017, 3:51 am
#575
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
I've emailed them my receipts a myriad of times and they've always been able to post it that way.
Mar 4, 2017, 3:59 am
#576
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Around 100% of staff does not know this and has not received any training on how to register a card for points accrual.
It has been like this for a long time and since no amount of feedback helps one can only assume it is a part of the well thought out onboard service experience.
Last edited by intuition; Mar 4, 2017 at 4:07 am
Mar 4, 2017, 4:05 am
#577
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157
Yes, correct. Last time I explained this to an FA and told her that my points have never posted before, she told me she'd make a report about the whole thing to Finnair HQ for them to educate the cabin crew better about it. Don't know if she did, but I doubt it.
I'll continue to tell them to swipe it a thousand times.
I'll continue to tell them to swipe it a thousand times.
Mar 4, 2017, 4:28 am
#580
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,749
Yes, you do! I just received my whopping 38 points for a flight two days before.
To get those 38 points, I had to have a lengthy discussion with the FA about entering the AY+ number since "it's already here and you have received the discount". I tried my best to explain to her what everyone's been discussing above, but I'm not quite sure she believed me in the end, although she did add the card manually.
To get those 38 points, I had to have a lengthy discussion with the FA about entering the AY+ number since "it's already here and you have received the discount". I tried my best to explain to her what everyone's been discussing above, but I'm not quite sure she believed me in the end, although she did add the card manually.
Mar 4, 2017, 5:02 am
#581
Join Date: Jan 2016
Posts: 280
Yes, you do! I just received my whopping 38 points for a flight two days before.
To get those 38 points, I had to have a lengthy discussion with the FA about entering the AY+ number since "it's already here and you have received the discount". I tried my best to explain to her what everyone's been discussing above, but I'm not quite sure she believed me in the end, although she did add the card manually.
To get those 38 points, I had to have a lengthy discussion with the FA about entering the AY+ number since "it's already here and you have received the discount". I tried my best to explain to her what everyone's been discussing above, but I'm not quite sure she believed me in the end, although she did add the card manually.
Mar 4, 2017, 5:48 am
#582
Join Date: Sep 2011
Location: Finland
Programs: BA gold, OWE
Posts: 373
Well, I was able to double/triple dip for Napue:
- Pre-order three Napue bottles at www.finnairshop.com (Jan 12th) (-15% campaign, â 26,77€)
- Pay partially using tax free voucher (discounted last fall, 50€ voucher for 15€ + 2000p) partially AY branded master card. (Feb 2nd)
- Got AY points Jan 19th and Feb 2 (two different amounts, I wonder why...) + Credit card points
- Total for three Napue bottles was 45.31€ + 1500p
- Pre-order three Napue bottles at www.finnairshop.com (Jan 12th) (-15% campaign, â 26,77€)
- Pay partially using tax free voucher (discounted last fall, 50€ voucher for 15€ + 2000p) partially AY branded master card. (Feb 2nd)
- Got AY points Jan 19th and Feb 2 (two different amounts, I wonder why...) + Credit card points
- Total for three Napue bottles was 45.31€ + 1500p
Mar 4, 2017, 6:27 am
#583
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Mar 13, 2017, 8:25 am
#584
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Junior can't upgrade trips through the online tool. Can log in and access the tool, but the segments are marked "Not selectable".
AY plus service desk has no issues doing the upgrade, but without the current discount.
Yet another case of discrimination against junior members.
AY+ is starting to annoy the h*ll out of me.
AY plus service desk has no issues doing the upgrade, but without the current discount.
Yet another case of discrimination against junior members.
AY+ is starting to annoy the h*ll out of me.
Mar 13, 2017, 9:19 am
#585
Join Date: May 2013
Location: HEL
Programs: AY Plat (OWE), SK EBG (*A Gold), KQ Plat (STE+), Accor Plat
Posts: 3,157