Finnair app
Apr 25, 2015, 3:06 am
#1
Original Poster
Join Date: Aug 2011
Location: Hong Kong
Programs: CX (elite) and a few others (non-elite)
Posts: 687
Finnair app
I have occasionally searched for a Finnair app for iDevices, and been surprised and disappointed that they didn't have one. So I was very pleased, when I did another search last week, to see that AY have finally joined the iAge. But then I opened it, and.... I can't use it, because I'm not a Finnair Plus member...
Being HK based, Cathay is my home airline (and I have oneworld emerald status) but am using AY for some of my personal trips to Europe. I want to be able to search for flights, track flights, and do all the other things that apps allow, with my AY bookings, but I can't.
Annoying!!
Being HK based, Cathay is my home airline (and I have oneworld emerald status) but am using AY for some of my personal trips to Europe. I want to be able to search for flights, track flights, and do all the other things that apps allow, with my AY bookings, but I can't.
Annoying!!
Apr 29, 2015, 4:49 am
#7
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
But is joining really all that is needed? I think you need to have your AY+ number attached to your reservations - otherwise the trips does not appear in the app? Or did I miss something?
Apr 29, 2015, 12:46 pm
#8
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
I have been amused by how FAST the App is. I have had some few bookings lately show up in the App faster than on my Finnair account. On top of that, I was once waiting for a flight to be ticketed and while expecting it, I found it was already on the App
Apr 29, 2015, 12:47 pm
#9
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 1,464
Apr 29, 2015, 1:14 pm
#11
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 1,464
Apr 29, 2015, 1:42 pm
#12
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Unless the process of adding AY+ to booking is done in a way that doesn't affect any previously added FF#, this modus operandi limits the app to those who have AY+ as main program.
Apr 29, 2015, 2:33 pm
#13
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,785
Apr 29, 2015, 10:11 pm
#14
Original Poster
Join Date: Aug 2011
Location: Hong Kong
Programs: CX (elite) and a few others (non-elite)
Posts: 687
It isn't a problem, as such - or if it is, it is definitely a first-world problem - it is disappointment. And intuition hit the nail on the head:
As I implied in my original post, my status is with another oneworld member (Cathay), so I don't want an AY+ membership associated with the booking. I would, however, like to use the app.
In fairness, I checked in last night (for my flight tonight) on my phone, and i must say the mobile website was VERY slick - very clear, intuitive, quick to load and easy to use. Full marks. But if they can do that so well (and it is by far the best mobile website I have seen from any airline), why can't they configure the app for non-AY+ members? Especially those who are members with another alliance partner?
PS: Passport (app) integration would be nice too. The only workable option I was given was to receive my boarding pass by email, which worked perfectly (and had both my main flight and my onward connection), but gives a PDF attachment. This is also very clear and well-laid-out. But road warriors don't always have access to a printer...
In fairness, I checked in last night (for my flight tonight) on my phone, and i must say the mobile website was VERY slick - very clear, intuitive, quick to load and easy to use. Full marks. But if they can do that so well (and it is by far the best mobile website I have seen from any airline), why can't they configure the app for non-AY+ members? Especially those who are members with another alliance partner?
PS: Passport (app) integration would be nice too. The only workable option I was given was to receive my boarding pass by email, which worked perfectly (and had both my main flight and my onward connection), but gives a PDF attachment. This is also very clear and well-laid-out. But road warriors don't always have access to a printer...
Last edited by IanFromHKG; Apr 29, 2015 at 10:22 pm Reason: Corrected tense errors (not sure if my English teacher would be cross I made mistakes or proud I corrected them!)