AY going loco?
Sep 9, 2014, 9:38 am
#1
Original Poster
Join Date: Sep 2011
Location: London
Programs: BA Gold
Posts: 1,462
AY going loco?
Was offered a survey on my recent return in SH J.
Most of the questions ranged from satisfaction levels with
- Experience at the airport (check-in, lounge, shopping, transfer @HEL)
- Boarding and airport staff
- Onboard hard product (seat comfort, cleanliness, lav)
- Onboard soft product (crew professionalism, food+bev quality/portion size/range)
- Value for money
All of these seem quite standard for an airline survey, but one section very much caught my eye. Now this might just be standard procedure for polls like this, but seemed indicative to me that AY might be looking to make further changes towards a more low cost approach. (Which doesn't surprise me, but is quite disappointing regardless)
Needless to say, I strongly disagreed with most of the statements suggesting I appreciate stripping down of services. However, it wouldn't surprise me if eventually we are faced with further service downgrades based on "customer demand", given the nature of the questions...
(I.e. removal of food completely and more lightweight seats onboard to make the airline "greener" due to demand. 
)
I haven't had one of these surveys from AY before, but is this just standard or something new?
Most of the questions ranged from satisfaction levels with
- Experience at the airport (check-in, lounge, shopping, transfer @HEL)
- Boarding and airport staff
- Onboard hard product (seat comfort, cleanliness, lav)
- Onboard soft product (crew professionalism, food+bev quality/portion size/range)
- Value for money
All of these seem quite standard for an airline survey, but one section very much caught my eye. Now this might just be standard procedure for polls like this, but seemed indicative to me that AY might be looking to make further changes towards a more low cost approach. (Which doesn't surprise me, but is quite disappointing regardless)
Needless to say, I strongly disagreed with most of the statements suggesting I appreciate stripping down of services. However, it wouldn't surprise me if eventually we are faced with further service downgrades based on "customer demand", given the nature of the questions...
(I.e. removal of food completely and more lightweight seats onboard to make the airline "greener" due to demand. )I haven't had one of these surveys from AY before, but is this just standard or something new?
Last edited by Flythe96flag; Sep 9, 2014 at 10:09 am
Sep 15, 2014, 11:11 pm
#6
Join Date: Aug 2004
Location: OSL/IAH/ZRH (time, not preference)
Programs: UA1K, LH GM, AA EXP->GM
Posts: 38,257
At least these are substantial questions ... not like the usual "did the pilot make enough announcements" and then they offer a scale that ends in the middle "not enough ... sufficient" ... with no option of "the guy was talking over movies all the time and never shut up".