Question about Finnair refund
May 16, 2014, 1:26 am
#1
Original Poster
Join Date: May 2014
Posts: 2
Question about Finnair refund
I book ticket yesterday and decide to cancel. I have already cancelled my reservation on the web and filled the refund form. So how long it takes Finnair to refund this airfare? Should I contact the customer service?
May 16, 2014, 8:32 am
#2
Join Date: Sep 2013
Location: HEL
Programs: AY Plat Lumo
Posts: 1,519
I got a ticket refunded to my credit card. It was dated on the same day as the purchase. Don't know how long it actually took but no more than 2-3 weeks. No need to contact customer service unless you don't get the money or are in a hurry.
May 16, 2014, 7:31 pm
#3
Original Poster
Join Date: May 2014
Posts: 2
May 17, 2014, 5:47 am
#4
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
I am asking this since there is a "small print" on AY that any ticket can be cancelled within 24h. AY does not speak aloud about this unlike SAS who market their 24h-cancel option with big fonts. I have used that option with SAS, but never tried on AY tix.
May 18, 2014, 2:15 am
#5
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
Do you have a link to that 24h cancellation period? I haven't noticed such a text on AY. Could come in handy.
May 18, 2014, 9:00 am
#6
Join Date: Nov 2013
Location: HEL
Programs: AY, SK, TK
Posts: 7,598
"Jos varaus on tehty vähintään seitsemän päivää ennen lennon aikataulun mukaista lähtöä, voi sen perua 24 tunnin sisällä varauksesta maksutta. Ota yhteyttä asiakaspalveluumme."
https://www.finnair.com/FI/FI/customer-care/refund-form
I read this like if you buy a non-refundable campaign ticket, you will get all money back in 24h?
https://www.finnair.com/FI/FI/customer-care/refund-form
I read this like if you buy a non-refundable campaign ticket, you will get all money back in 24h?
May 18, 2014, 9:08 am
#7
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
"Jos varaus on tehty vähintään seitsemän päivää ennen lennon aikataulun mukaista lähtöä, voi sen perua 24 tunnin sisällä varauksesta maksutta. Ota yhteyttä asiakaspalveluumme."
https://www.finnair.com/FI/FI/customer-care/refund-form
I read this like if you buy a non-refundable campaign ticket, you will get all money back in 24h?
https://www.finnair.com/FI/FI/customer-care/refund-form
I read this like if you buy a non-refundable campaign ticket, you will get all money back in 24h?
May 18, 2014, 11:29 am
#8
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
https://www.finnair.com/INT/GB/flights/service-fees
The actual wording there is "...cancel ... without a refund fee" - I read that as the service fee (around 60€) that you usually have to pay just to process the refund is voided. It doesn't really say weather or not refund itself is 100% of paid ticket price. Would be interesting to here from OP.
The actual wording there is "...cancel ... without a refund fee" - I read that as the service fee (around 60€) that you usually have to pay just to process the refund is voided. It doesn't really say weather or not refund itself is 100% of paid ticket price. Would be interesting to here from OP.
Apr 26, 2016, 2:12 pm
#9
Suspended
Join Date: Feb 2007
Location: PVG, FRA, SEA, HEL
Programs: UA Premier Gold
Posts: 4,783
Do we have any evidence, what the 24 hour cancellation policy of Finnair really means?
1. Just the refund fee (usually EUR 75 for partially refundable tickets) is waived?
2. The entire ticket is refunded regardless of fare rules?
1. Just the refund fee (usually EUR 75 for partially refundable tickets) is waived?
2. The entire ticket is refunded regardless of fare rules?
Last edited by warakorn; Apr 26, 2016 at 2:45 pm
Apr 26, 2016, 2:30 pm
#10
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,174
No evidence AFAIK, but I read it as full refund, regardless of cancellation policy of ticket. To know for sure, contact customer service!
Apr 26, 2016, 2:50 pm
#12
Join Date: Oct 2015
Location: HEL
Programs: AY+ Plat, OWE
Posts: 132
My experience is:
I bought non-refundable tickets, cancelled them within 24-hours, full amount refunded. Although it took a long time, 2-3 weeks, for Finnair to get the cancellation to the credit card company.
I bought non-refundable tickets, cancelled them within 24-hours, full amount refunded. Although it took a long time, 2-3 weeks, for Finnair to get the cancellation to the credit card company.
Apr 26, 2016, 5:41 pm
#13
Join Date: Dec 2013
Posts: 212
Yes "katumisaika"-like they said - is 24 hours. Same thing with Lufthansa.
Last edited by ylefin; Apr 26, 2016 at 5:46 pm Reason: No text
Apr 27, 2016, 12:12 am
#15
Join Date: Jun 2013
Location: Helsinki, Finland
Programs: AMEX Plat / AY Plat, BA GGL-CCR / Bonvoy Titanium (LTP)
Posts: 474
In the US this is based on DOT regulation, not sure if there is actual regulation elsewhere. Most reputable airlines either give free 24 hour hold or cancellation, but for example Icelandair used to have this apply only US flights...