OH-LQF and -OH-LQG
Aug 12, 2013, 1:49 pm
#31
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Maybe they just wait until it's too late for pax to start demanding re-routing as there are no more options available...most likely they know about the delay much, much earlier than they tell the public..
Aug 12, 2013, 2:12 pm
#32
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
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Posts: 14,163
Probably true they have set a cut-off-time when they make the decision.
I have put together a list of the recent delays of AY69. Most of the time they have announced a severe delay very late, despite they very well know there is trouble.
This has been going on for a while, it didn't start with the july 16 incident.
I have put together a list of the recent delays of AY69. Most of the time they have announced a severe delay very late, despite they very well know there is trouble.
Code:
Delay announced Flight date at Delay minutes 2013-07-01 19 2013-07-02 0 2013-07-03 19.11 541 2013-07-04 0 2013-07-05 0 2013-07-06 16 2013-07-07 0 2013-07-08 20 2013-07-09 33 2013-07-10 0 2013-07-11 26 2013-07-12 0 2013-07-13 0 2013-07-14 39 2013-07-15 30 2013-07-16 23.59 627 2013-07-17 39 2013-07-18 18 2013-07-19 19.27 527 2013-07-20 19 2013-07-21 19 2013-07-22 22.43 82 2013-07-23 27 2013-07-24 46 2013-07-25 48 2013-07-26 23.08 54 2013-07-27 0 2013-07-28 22.59 93 2013-07-29 0 2013-07-30 16 2013-07-31 22.43 86 2013-08-01 23 2013-08-02 20 2013-08-03 0 2013-08-04 0 2013-08-05 21.26 155 2013-08-06 17 2013-08-07 23.47 22 2013-08-08 23.47 43 2013-08-09 21.25 493 2013-08-10 19.27 495 2013-08-11 15.43 500 2013-08-12 21.25 500
Aug 12, 2013, 2:28 pm
#33
Join Date: Mar 2012
Posts: 536
I don't think there are many rerouting options same night for passengers who are in HEL. Of course they can fill the SIN flight but that doesn't really require earlier announcement. Last flights from HEL to European cities with connections to HKG leave around 7-8pm. No, I didn't check which cities have late night flight to HKG. They may be able to reroute some connecting passengers who are not yet in HEL but most likely rerouting means that passenger will be at least as much late as if flying in the morning from HEL.
Aug 12, 2013, 2:42 pm
#34
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
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Posts: 14,163
Also, many pax does not have HKG as final destination. When I was on one of these delays, most passengers had to get rebooked on their connecting flight. Re-routing them on SIN or BKK would have helped. Some got delayed more than 1 day to final dest.
Aug 12, 2013, 2:45 pm
#35
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
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Anyone who has access to flight data that can tell what plane individual was scheduled to fly AY 69 on these dates?
(the last 4 being OH-LQG, right?)
Code:
Flight date Delay (minutes) 2013-05-17 212 2013-05-22 499 2013-05-23 527 2013-06-03 505 2013-06-16 494 2013-07-03 541 2013-07-16 627 2013-07-19 527 2013-08-05 155 2013-08-09 493 2013-08-10 495 2013-08-11 500 2013-08-12 500
Aug 12, 2013, 2:54 pm
#36
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
I don't think there are many rerouting options same night for passengers who are in HEL. Of course they can fill the SIN flight but that doesn't really require earlier announcement. Last flights from HEL to European cities with connections to HKG leave around 7-8pm. No, I didn't check which cities have late night flight to HKG. They may be able to reroute some connecting passengers who are not yet in HEL but most likely rerouting means that passenger will be at least as much late as if flying in the morning from HEL.
Also, if they announce the delay earlier some/many pax won't even make to the airport and are therefore more difficult for AY to control..now they can simply dump them to the cheapest available airport hotel where they have deals and can get them quickly back to HEL if the dep. happens earlier than initially planned..
Controlling masses of people is a true game of art, trust me..
Aug 12, 2013, 3:01 pm
#37
Join Date: Jan 2006
Location: Helsinki-Vantaa APT, Finland
Programs: AY LUMO
Posts: 6,055
This is getting ridiculous.
Aug 22, 2013, 11:35 am
#39
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
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Well, one must be impressed. AY69 has been on time 9 times the last 40 days. Must be some kind of record in the wrong end.
Average delay last 40 days is 120 minutes. I guess the #qualityhunters are busy discussing meat free mondays and pocket book exchanges.
Average delay last 40 days is 120 minutes. I guess the #qualityhunters are busy discussing meat free mondays and pocket book exchanges.
and now no metal for 69.
Aug 22, 2013, 1:09 pm
#42
Moderator, Finnair
Join Date: May 2011
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Posts: 14,163
Aug 22, 2013, 2:02 pm
#43
Ambassador: Finnair
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Just landed from a short haul flight and they just made a short announcement on approach that "all HKG bound pax please contact Finnair ground staff" ... No mention of the huge delay..during the flight the purser talked with one J passenger in more detail and I also heard the staff wondering if the Chinese group travelling in coach had any idea/if they understood the message..lucky ground staff... 
Aug 22, 2013, 2:08 pm
#44
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
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Posts: 14,163
Just landed from a short haul flight and they just made a short announcement on approach that "all HKG bound pax please contact Finnair ground staff" ... No mention of the huge delay..during the flight the purser talked with one J passenger in more detail and I also heard the staff wondering if the Chinese group travelling in coach had any idea/if they understood the message..lucky ground staff...
The sad lonely lady working evenings in the transfer center must have been very naughty to get this kind of punishment...
Aug 25, 2013, 12:22 pm
#45
Join Date: Jun 2013
Location: Helsinki, Finland
Programs: AMEX Plat / AY Plat, BA GGL-CCR / Bonvoy Titanium (LTP)
Posts: 474
Luckily I was today on board the LQF to HKG exceptionally arriving slightly before the scheduled time. My colleague though did keep on complaining about the service experience and attitude of the on board staff. The entertainment system does not really provide entertainment. I have to agree with his feelings.
