Online seat selection gone??
Jul 27, 2012, 8:51 am
#61
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,266
Meaning that if I can not get good seats when making the reservation online, I can always give them a call and they assign the best possible seats... Not very handy but apparently quite effective.
Jul 27, 2012, 11:17 am
#62
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,294
Made reservations for coming trips to LHR and assigned seats while reserving. The best Y seats seemed blocked and I took what I got. Later I tried to change the seats and despite all efforts an error page popped up.
Called to internet help number and waiting time was less than 1 minute. The explanation was, that when I have assigned seats, the system can not change assignments later! But a call to internet help desk would solve the seating problem also in the future.
That is a strange arrangement. BA MMB lets change the seats whenever and as many time as the OW sapphire/emerald cardholder or a flexible ticket holder desires, and that is the way it should be also by AY.
Called to internet help number and waiting time was less than 1 minute. The explanation was, that when I have assigned seats, the system can not change assignments later! But a call to internet help desk would solve the seating problem also in the future.
That is a strange arrangement. BA MMB lets change the seats whenever and as many time as the OW sapphire/emerald cardholder or a flexible ticket holder desires, and that is the way it should be also by AY.
Jul 27, 2012, 11:15 pm
#63
Join Date: Aug 2007
Location: KUO
Programs: HH Diam, AY/AX/KQ/IHG/VISA Plat, SK/Bonvoy/Melia/Strawberry Gold, Radisson Prem, PP Prest
Posts: 2,266
Usually mixes: AY (domestics operated by FlyBe and some HEL-LHR or LHR-HEL operated by BA, most by AY) on AY tickets. First time experiencing this trouble last week. BA operated AY seats have been difficult/impossible to change always. And the FlyBe operated AY seats have (since the start of FlyBe Nordic) been possible to select only at the time of online check-in.
Jul 28, 2012, 3:27 pm
#64
Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT VIP, AA, BA, SK, DL, NT, WB + hotels
Posts: 8,748
I've been able to select seats for several HEL-TLL-HEL flights op. FlyBe when making the reservation. At OLCI, more seats are usually available, though.
Jul 30, 2012, 1:53 am
#65
Join Date: Jan 2011
Location: HEL
Programs: AA Plat Pro, AY Lumo, Hyatt Explorist, National Exec Elite
Posts: 152
Looks like mtv3.fi has picked this up (in Finnish): http://www.mtv3.fi/uutiset/kotimaa.s...-maksulliseksi
Old news, but I thought it was funny how the reporter and Finnair's spokesperson have different interpretations of the word "enhancement"
Old news, but I thought it was funny how the reporter and Finnair's spokesperson have different interpretations of the word "enhancement"
Jul 30, 2012, 4:04 am
#66
Join Date: Oct 2011
Location: HEL
Programs: AYPlat, BASilver, SQG
Posts: 456
As said before AY calls everything an enhancement, when they removed hot meals from economy, when they started to charge for wine, when free seating became for a fee, when on a 3 hours business class flight you get a small salad in plastic bowl (=MAN flights), when they removed sparkiling wine from economy and only more expensive champagne is available etc.....
And they are never straight forward (or honest) with their answers as you can see from the mtv3 news.....
PS. Still waiting for a reply to my feedback from 7 weeks ago made thru AY webpage.
And they are never straight forward (or honest) with their answers as you can see from the mtv3 news.....
PS. Still waiting for a reply to my feedback from 7 weeks ago made thru AY webpage.
Looks like mtv3.fi has picked this up (in Finnish): http://www.mtv3.fi/uutiset/kotimaa.s...-maksulliseksi
Old news, but I thought it was funny how the reporter and Finnair's spokesperson have different interpretations of the word "enhancement"
Old news, but I thought it was funny how the reporter and Finnair's spokesperson have different interpretations of the word "enhancement"
Jul 30, 2012, 5:58 am
#67
Ambassador: Finnair
Original Poster
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Aug 1, 2012, 2:19 am
#68
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
Does anyone knows how I can change my seats online? I can see and change my seats for the first leg, but not for the longhaul leg.
Also it seems the "special meals" ex HEL are gone. Is this an enhancement or just IT crab?
Also it seems the "special meals" ex HEL are gone. Is this an enhancement or just IT crab?
Last edited by Ed Size; Aug 1, 2012 at 2:25 am
Aug 1, 2012, 2:31 am
#69
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,172
How far away is your trip?
The "designed for you"-meals should be choosable 14 days before takeoff (and until day before takeoff).
Aug 1, 2012, 3:18 pm
#70
Ambassador: Finnair
Original Poster
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Aug 4, 2012, 3:34 pm
#71
Join Date: Nov 2010
Location: Atlanta, GA / San Francisco, CA
Programs: BA Gold, TK Elite Plus
Posts: 1,150
This is my favourite example of corporate comms mumbojumbo.
They didn't stop serving free alcohol, they started selling alcohol.
Starting something is always an "improvement" where as stopping something would be reduction of the service.
I love Finnair with this, they seem to have infinite audacity to talk such rubbish.
They didn't stop serving free alcohol, they started selling alcohol.
Starting something is always an "improvement" where as stopping something would be reduction of the service.
I love Finnair with this, they seem to have infinite audacity to talk such rubbish.
Aug 8, 2012, 8:27 am
#72
Join Date: Oct 2011
Location: HEL
Programs: AYPlat, BASilver, SQG
Posts: 456
Booked yesterday an BA Avios+cash reward ticket for a AY flight HELBKK in C for November and sure enough I was not given a chance to choose my seat, but instead was automatically allocated seat 3A on this A330 new version - meaning it is a seatpair instead of a solo seat.
Could not change it on AY MMB - gives that error message. Called AY reservations today (answered within seconds), the lady said she could NOT change the seat beacause of it being a BA tkt, she would need to contact another department and would change the seat or call me. Within 30 mins it was changed to my preferred seat 2L.
But very strange indeed all these seating problems! And frustrating.
Could not change it on AY MMB - gives that error message. Called AY reservations today (answered within seconds), the lady said she could NOT change the seat beacause of it being a BA tkt, she would need to contact another department and would change the seat or call me. Within 30 mins it was changed to my preferred seat 2L.
But very strange indeed all these seating problems! And frustrating.
Aug 8, 2012, 2:33 pm
#73
Ambassador: Finnair
Original Poster
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Booked yesterday an BA Avios+cash reward ticket for a AY flight HELBKK in C for November and sure enough I was not given a chance to choose my seat, but instead was automatically allocated seat 3A on this A330 new version - meaning it is a seatpair instead of a solo seat.
Could not change it on AY MMB - gives that error message. Called AY reservations today (answered within seconds), the lady said she could NOT change the seat beacause of it being a BA tkt, she would need to contact another department and would change the seat or call me. Within 30 mins it was changed to my preferred seat 2L.
But very strange indeed all these seating problems! And frustrating.
Could not change it on AY MMB - gives that error message. Called AY reservations today (answered within seconds), the lady said she could NOT change the seat beacause of it being a BA tkt, she would need to contact another department and would change the seat or call me. Within 30 mins it was changed to my preferred seat 2L.
But very strange indeed all these seating problems! And frustrating.
Aug 16, 2012, 8:50 pm
#74
Join Date: Mar 2012
Posts: 174
Booked yesterday an BA Avios+cash reward ticket for a AY flight HELBKK in C for November and sure enough I was not given a chance to choose my seat, but instead was automatically allocated seat 3A on this A330 new version - meaning it is a seatpair instead of a solo seat.
Could not change it on AY MMB - gives that error message. Called AY reservations today (answered within seconds), the lady said she could NOT change the seat beacause of it being a BA tkt, she would need to contact another department and would change the seat or call me. Within 30 mins it was changed to my preferred seat 2L.
But very strange indeed all these seating problems! And frustrating.
Could not change it on AY MMB - gives that error message. Called AY reservations today (answered within seconds), the lady said she could NOT change the seat beacause of it being a BA tkt, she would need to contact another department and would change the seat or call me. Within 30 mins it was changed to my preferred seat 2L.
But very strange indeed all these seating problems! And frustrating.
But to sum it up, had no problems with prearrangement and I am actually surprised you were allocated a seat when booking through BA. I could never do that when booking a reward for carriers other than BA on their site.
Aug 19, 2012, 7:18 am
#75
Join Date: Feb 2007
Location: try to stay home
Programs: AY, M&M, BAEC ...and don t care of status anymore
Posts: 2,041
Finally I could change my seats and had the choice for the food options.
What me wonder again, is the fact that I could choose nearly ever seat (complete front row empty) and in total (incl. me and my wife) only 7 pre assigned seats.
And I bet the cabin will a 100% full on the day of departure (wich is only six days away).
What me wonder again, is the fact that I could choose nearly ever seat (complete front row empty) and in total (incl. me and my wife) only 7 pre assigned seats.
And I bet the cabin will a 100% full on the day of departure (wich is only six days away).