Online seat selection gone??
Sep 2, 2014, 2:01 am
#151
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
Any way to select seats or even see seatmap on AY?
I have four upcoming AY flights booked (as a JL ticketed award). Just how it's been every time I've had it ticketed by AA (AA award) in the past, there is no option to select any seats at any price - when I load up the PNR and go to "additional services," it's all blank under "seat" with no link or ability to do anything.
Am I missing something obvious here? (Others here seem to be able to pull up an option to select seats for $$. But I don't even see that.) I just load up the PNR on finnair.com under "manage booking" (enter the PNR and the last name) and then expend the "additional services," which is where the seats are hidden. But, under seats it's all blank.
Note that the reservation is ticketed (was so ticketed last month), so it's not just a reservation, it is fully ticketed about a week ago. The flights are for next summer, so not sure does AY only open seat selection closer in, perhaps? (If so, how many days out does it open?)
Before in the past for AA ticketed AY flights it was easy: I just asked AA to do the AY flight seat selection (for a flight book for some 10~11 months later, so there seemed to be no advance seat selection restriction), and it stuck and was good and even showed on finnair.com. But, for JL ticketed flights JL won't do so (they won't allow to do seat selection for award flights), so I have to have AY do it.
I know that contacting AY is pointless - it has truly non-existent CS, as every time in the past I've e-mailed them (asking for seat selection, as it is not available on the site), they never even bothered to respond. AY seems to treat its business class pax worse than almost any other airline: totally non-responsive CS, no way to call them without paying (!), no way to select seats online (when, at least for business class, with any respectable airline, BA notwithstanding, seat selection is always free and easy, simple online).
So, any advice here on how to get the seats selected? (I am particular about 2L on the AY A330s and really want to get it set while it's still open.)
Am I missing something obvious here? (Others here seem to be able to pull up an option to select seats for $$. But I don't even see that.) I just load up the PNR on finnair.com under "manage booking" (enter the PNR and the last name) and then expend the "additional services," which is where the seats are hidden. But, under seats it's all blank.
Note that the reservation is ticketed (was so ticketed last month), so it's not just a reservation, it is fully ticketed about a week ago. The flights are for next summer, so not sure does AY only open seat selection closer in, perhaps? (If so, how many days out does it open?)
Before in the past for AA ticketed AY flights it was easy: I just asked AA to do the AY flight seat selection (for a flight book for some 10~11 months later, so there seemed to be no advance seat selection restriction), and it stuck and was good and even showed on finnair.com. But, for JL ticketed flights JL won't do so (they won't allow to do seat selection for award flights), so I have to have AY do it.
I know that contacting AY is pointless - it has truly non-existent CS, as every time in the past I've e-mailed them (asking for seat selection, as it is not available on the site), they never even bothered to respond. AY seems to treat its business class pax worse than almost any other airline: totally non-responsive CS, no way to call them without paying (!), no way to select seats online (when, at least for business class, with any respectable airline, BA notwithstanding, seat selection is always free and easy, simple online).
So, any advice here on how to get the seats selected? (I am particular about 2L on the AY A330s and really want to get it set while it's still open.)
Sep 2, 2014, 2:15 am
#152
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,167
The seat selection is currently broken and no one can access it AFAIK. CS is your only option.
There is a recent EU law forbidding charging for customer service. Sadly AY has not complied with this yet, but calling the swedish number might bypass their infamous charge service, or at least lower the cost ( +46771781100) If you skype it, it is 0,034 €/minute.
There is a recent EU law forbidding charging for customer service. Sadly AY has not complied with this yet, but calling the swedish number might bypass their infamous charge service, or at least lower the cost ( +46771781100) If you skype it, it is 0,034 €/minute.
Sep 2, 2014, 2:19 am
#153
Ambassador: Finnair Plus
Join Date: Apr 2011
Location: HEL
Programs: AY+ Plat, HHonors Diamond, Hyatt Discoverist, Priority Club Plat Amb, Miles and Smiles Elite
Posts: 5,282
The seat selection is currently broken and no one can access it AFAIK. CS is your only option.
There is a recent EU law forbidding charging for customer service. Sadly AY has not complied with this yet, but calling the swedish number might bypass their infamous charge service, or at least lower the cost ( +46771781100)
There is a recent EU law forbidding charging for customer service. Sadly AY has not complied with this yet, but calling the swedish number might bypass their infamous charge service, or at least lower the cost ( +46771781100)
Sep 2, 2014, 5:35 am
#155
Join Date: May 2014
Location: HEL
Programs: AY Gold (OWS), Hertz PC, Sixt Plat, Hilton Gold
Posts: 275
E-mail to '[email protected]',
they promptly changed my seat and replied quite fast.
The seat selection (regarding J) has been "out of order" for couple of weeks now. It's weird because it works with Y, but not with J...
they promptly changed my seat and replied quite fast.
The seat selection (regarding J) has been "out of order" for couple of weeks now. It's weird because it works with Y, but not with J...
Sep 2, 2014, 5:44 am
#156
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,167
That email address is for AY+ members upgrade request, so so certain it is wise to post it publicly.
The seat selection is probably disabled during the development to allow new seat selection rules ("comfort") and for the new ordering of meals. As this will be rolled out 1 nov, so expect it to work sometime before that.
The seat selection is probably disabled during the development to allow new seat selection rules ("comfort") and for the new ordering of meals. As this will be rolled out 1 nov, so expect it to work sometime before that.
Sep 2, 2014, 6:20 am
#157
Join Date: May 2014
Location: HEL
Programs: AY Gold (OWS), Hertz PC, Sixt Plat, Hilton Gold
Posts: 275
Sep 2, 2014, 6:44 am
#158
Moderator, Finnair
Join Date: May 2011
Location: MMX (CPH)
Programs: Eurobonus Diamond, QR Gold, AY+ Platinum, A3*G, Nordic Choice Lifetime Platinum, SJ Prio Black
Posts: 14,167
... which is kind of my point. Maybe we should recommend everyone to use the platinum hotline too..
Sep 2, 2014, 11:43 am
#159
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
E-mail to '[email protected]',
they promptly changed my seat and replied quite fast.
The seat selection (regarding J) has been "out of order" for couple of weeks now. It's weird because it works with Y, but not with J...
they promptly changed my seat and replied quite fast.
The seat selection (regarding J) has been "out of order" for couple of weeks now. It's weird because it works with Y, but not with J...
Sep 2, 2014, 11:45 am
#160
Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), National Emerald Executive
Posts: 7,204
Sep 2, 2014, 2:46 pm
#161
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,104
Sep 2, 2014, 11:08 pm
#162
Ambassador: Finnair
Original Poster
Join Date: May 2003
Location: HEL
Programs: AY Lumo, BA Silver, HHonors Gold
Posts: 4,267
Sep 5, 2014, 12:02 am
#163
Join Date: Apr 2014
Location: HEL
Programs: AY+ Gold
Posts: 428
I booked AY5/6 through aa.com, and tried to select seats with AY record locator found on my e-ticket. The seat selection button is gone indeed, but I somehow managed to get to the right page by using the link for adding TSA information. I selected seats and confirmed them, but the site never asked me to pay for those seats (I am AA GLD = OWR). Checkmytrip indicates that my current seat selection is confirmed. Does this mean that I got these seats for free, or are they going to ask for money at the airport?
Strange thing: AA.com shows that these flights have been replaced with new flight numbers, AA6025->AA8985. All the details remained same. I noticed this today, maybe they are only messing with the codeshare flight numbers?
Strange thing: AA.com shows that these flights have been replaced with new flight numbers, AA6025->AA8985. All the details remained same. I noticed this today, maybe they are only messing with the codeshare flight numbers?
Sep 5, 2014, 11:43 pm
#164
Join Date: Sep 2013
Location: HEL
Programs: AY+ Plat Lumo
Posts: 92
Sep 6, 2014, 12:29 am
#165
Join Date: Sep 2013
Location: HEL
Programs: AY+ Plat Lumo
Posts: 92
Just tried, received a confirmation of payment and an Amadeus receipt. I called in to ask why I was charged and the gentleman on the other side of line calmly assured me no charge had been taken from the card.
It's confusing to say the least, but I hear AB has it the same way.
It's confusing to say the least, but I hear AB has it the same way.
