Programs: LH, BA, AC Super Elite, IC Amb, Fairmont President's Club Platinum
Posts: 5,235
confirmed upgrades using suite upgrade certs
I think it would be helpful to create a master list containing the suites to which one can upgrade to using a suite upgrade cert by just calling FPC.
AFAIK each hotel has one or more designated suites that FPC will upgrade us to without any hassle/negotiation, of course itīs always possible to contact the hotel directly (thatīs what I usually tend to do) and see whether they can confirm a better suite and I guess most of us have been upgraded to some spectacular suites every now and then at check-in, but IMO it would be great to have a list of suites one can easily upgrade to by just calling FPC.
Also if youīve have told you canīt upgrade to x suite, this would also be helpful.
Iīd be happy to update this post with any input you may have.
MASTER LIST
The following suites can be confirmed by calling FPC when using a suite upgrade certificate.
Note: You need to book a Fairmont room or higher to apply a suite upgrade cert. (Moderate rooms are excluded.)
Note 2: suite upgrade certs canīt be used when having booked Fairmontīs "Great Rates Great Dates"
Fairmont Pacific Rim, Vancouver:
bookable through FPC: , Junior One-Bedroom suite, Harbour View Suite (varying success)
not bookable through FPC: Poolview Suite, Signature Harbour View Suite
Fairmont Waterfront Vancouver;
Bookable: Executive Suite
Fairmont Vancouver Airport
Bookable: officially no suite upgrades can be used; you can upgrade to a Signature Room using a suite upgrade cert
Fairmont Empress
Bookable: Junior Suite, One-Bedroom Suite
Chateau Whistler
Bookable: One bedroom Suite (depending on view upgrading from)
Hotel MacDonald Edmonton
Bookable: Executive Suite
Jasper Park Lodge
Bookable: Mountain View Junior Suite
Not Bookable: Lake Side Junior or One Bedroom Lake Side
[Note: many FTers have been successful confirming a Jr. Suite Lakeview or a Lakefront Suite by contacting the GM by e-mail or via Twitter]
Banff Springs Hotel
Bookable: Junior Suite, Executive Suite, and One Bedroom Suite throughout resort with mountain views or valley view
Not Bookable: specialty suites
Chateau Lake Louise
Bookable: Junior suite Mountain View (if you buy Fairmont Room Mountain Side), One Bedroom Suite Mountain View (if Junior suite Mountain not available), and Junior Suite Lakeside (when upgrading from Fairmont Room Lake Side).
Not Bookable: One Bedroom Lakeside
Fairmont Chateau Laurier, Ottawa:
bookable: Junior Suite, Corner Suite
Fairmont Hotel San Francisco:
bookable through FPC: Main Building Suite, Main Building Balcony Suite (varying success)
not bookable through FPC: Tower Suite
Fairmont Turnberry
Bookable: One Bedroom Suite
Fairmont Santa Monica
bookable: Palisades Suite
not bookable: all other suites
If Palisades Suites isnīt available, upgrade to next available suite category may be possible
Kea Lani:
Bookable: Partial Ocean View Suite
Fairmont Orchid:
Bookable: Garden View and Ocean View Suite
Not bookable: Ocean Front Suite
Fairmont Mayakoba
Bookable: Signature Casita Suite
Not Bookable: other suites
Fairmont Hotel Vier Jahreszeiten, Hamburg:
bookable through FPC: Courtyard Suite, Lakefront Suite
not bookable through FPC: Suites located on the 5th floor (with balconies)
Cairo
Bookable: Deluxe Nile View Suite
Fairmont Peace Hotel Shanghai
Bookable: One bedroom Suite
Not bookable: specialty suites (incl. Nine Nations Signature Suites)
Singapore
Bookable: Plaza View Suite, Junior Penthouse Suite
Fairmont Zimbali Resort, South Africa
Bookable: Junior Suite
Not bookable: all other suites incl. One-Bedroom Suites, Deluxe One-Bedroom Suites
Last edited by Jasper2009; Aug 17, 11 at 10:50 pm..
I agree it would be helpful to know what suites can be booked with concierge. I wish Fairmont had a table to show all of the members.. The following is from my experience over the years.
Obviously.. Banff Springs Hotel
Bookable: Junior Suite, Executive Suite, and One Bedroom Suite throughout resort with mountain views or valley view
Not Bookable: Spa Suite or Specialty Suites (PM me if you want the Spa Suite for nominal fee through my FPC personal concierge)
Chateau Lake Louise
Bookable: Junior suite Mountain (if you buy Fairmont Room Mountain Side), One Bedroom Suite Mountain (if Junior suite Mountain not available), and Junior Suite Lakeside (when upgrading from Fairmont Room Lake Side).
Not Bookable: One Bedroom lakeside
Hotel MacDonald
Bookable: Executive Suite
Vancouver Airport
Bookable: Using suite upgrade gets you signature room
Waterfront
Bookable: Executive Suite
Chateau Whistler
Bookable: One bedroom Suite (depending on view upgrading from)
Turnberry
Bookable: One Bedroom Suite
Mayakoba
Bookable: Signature Casita Suite
Not Bookable: Other Suites
Cairo
Bookable: Deluxe Nile View Suite
Kea Lani:
Bookable: Partial View Ocean Suite (must upgrade from Fairmont category)
Orchid:
Bookable: Garden View and Ocean View Suite
Not Bookable through concierge: Ocean Front Suite (PM me if you're interest in this upgrade for nominal fee through my personal FPC concierge,; Ocean View Suite for Nominal Fee as well).
Jasper Park Lodge
Bookable: Mountain View Junior Suite
Not Bookable: Lake Side Junior or One Bedroom Lake Side
Last edited by Ancien Maestro; Jun 5, 10 at 5:58 pm..
I got a Beach Area Casita Suite when I used a suite upgrade cert in conjunction with a free night cert.
Its good news you've got the upgrade at check-in.. further proof AMEX members who qualified Platinum is getting check-in.. as we know Jarusoba is Centurion Member. I think what Jasper2009 is asking for is guaranteed Suite Categories at time of reservation.
Concierge told me specifically for Mayakoba.. only the Signature Casita Suite can be booked using the Suite Upgrade Cert.. when inquiring about Beach, Ocean View or Ocean Front Casita, they were unable to upgrade at time of reservation. I wish this policy has changed.. it would make for a way nice vacation.
Just to clarify, was your upgrade confirmed in advanced by calling FPC or were you upgraded at check-in?
I got a written confirmation, and verifiable via the fairmont website, that I was confirmed a Beach Area Casita Suite at reservation.
Quote:
Originally Posted by Ancien Maestro
Its good news you've got the upgrade at check-in.. further proof AMEX members who qualified Platinum is getting check-in.. as we know Jarusoba is Centurion Member. I think what Jasper2009 is asking for is guaranteed Suite Categories at time of reservation.
We went there with another couple who are also Centurion members. They did the same thing as we did: booked one night using the WOW promotion (free night comped by Amex, and one night using the Fairmont free night cert, then used a suite upgrade cert to secure an upgrade. My friends were only confirmed a Signature Casita suite while we got a confirmed Beach Area Casita Suite. Before arrival, I emailed the hotel and told them that we know each other we would arrive together. When they checked in, they also got offered the Beach Area Casita suite.
So YMMV, or Ancien Maestro's assumption is correct that Fairmont treats Amex member better.
I got a written confirmation, and verifiable via the fairmont website, that I was confirmed a Beach Area Casita Suite at reservation.
We went there with another couple who are also Centurion members. They did the same thing as we did: booked one night using the WOW promotion (free night comped by Amex, and one night using the Fairmont free night cert, then used a suite upgrade cert to secure an upgrade. My friends were only confirmed a Signature Casita suite while we got a confirmed Beach Area Casita Suite. Before arrival, I emailed the hotel and told them that we know each other we would arrive together. When they checked in, they also got offered the Beach Area Casita suite.
So YMMV, or Ancien Maestro's assumption is correct that Fairmont treats Amex member better.
Amex also has the free upgrade available at check-in for Plat Centurion Members.. by the way you are describing your friends and how they were only confirmed to a Signature Casita Suite.. you must have received an exception by having your upgrade pre-confirmed at reservation in addition to the Wow promotion that you received. Normal course of business.. phoning reservations and getting Beach Casita Suite doesn't happen on a normal course of biz.. even with Centurion Members.. but receiving an additional upgrade at check-in is normal course of biz for centurion members since they received the upgrade at check-in.
Right now I feel like regular Plat members qualifying traditionally are second class citizens.. time to become a Platinum Amex Member and spend less nights at Fairmonts.
.. but receiving an additional upgrade at check-in is normal course of biz for centurion members since they received the upgrade at check-in.
But I haven't received any additional upgrades at check-in with the Amex FHR program if I used a suite-upgrade cert and already confirmed an upgrade at reservation time. It makes no difference whether it's a Fairmont property or a Hyatt property.
But I haven't received any additional upgrades at check-in with the Amex FHR program if I used a suite-upgrade cert and already confirmed an upgrade at reservation time. It makes no difference whether it's a Fairmont property or a Hyatt property.
It's there.. check out the specific hotels and what they offer.. free upgrade and/or free breakfast (usually buffet) and/or early/late check-in/check-out.
Programs: Via Preference Privilege, AC*A, Fairmont Plat, SPG Gold
Posts: 1,288
An extra data point: Local reservations at the pacific rim will not upgrade to a signature suite. All of the Harbor view suites were sold out so no suite upgrade for me
An extra data point: Local reservations at the pacific rim will not upgrade to a signature suite. All of the Harbor view suites were sold out so no suite upgrade for me
Did you call the FPC premier/platinum concierge to see what they can arrange for you?
Programs: Via Preference Privilege, AC*A, Fairmont Plat, SPG Gold
Posts: 1,288
Called the premier desk and said they couldn't upgrade to the signature suite, and none of the standard suites were available. They asked me to call local reservations who also said no upgradable suites available.
Called the premier desk and said they couldn't upgrade to the signature suite, and none of the standard suites were available. They asked me to call local reservations who also said no upgradable suites available.
I've heard from other FPC plats that PacRim isn't taking suite certs although rooms are booked utilizing suite certs.. they are obviously getting alot of repeat business.
Try some different dates.. if you have to be at a Vancouver Hotel for specific dates, then I would try the Waterfront, Hotel Vancouver, or Fairmont YVR.
PacRim rates are really high in the 300s.. the only deal I see currently is NFAF.
