The Whole System Down? Wow!

choptliva · Nov 7, 09, 8:54 am

Fairmont's website is down.
Called Plt Concierge, and was told they couldn't access either. Was told the whole reservation system will be down till maybe tomorrow.
All I can say is, "Wow!"

This is really good IT planning. Amazing. Truly amazing.

AndyTLe · Nov 7, 09, 10:08 am

Ugh typical.

loopies · Nov 7, 09, 7:23 pm

I find their website quite inferior, user-unfriendly and unreliable. Not surprised by the original post.

AndyTLe · Nov 7, 09, 8:33 pm

Quote:

Originally Posted by loopies

I find their website quite inferior, user-unfriendly and unreliable. Not surprised by the original post.

I agree.

tcook052 · Nov 7, 09, 11:45 pm

I noticed Swissotel was down for a while overnight also.

choptliva · Nov 8, 09, 4:01 pm

Now it's back up, and I wonder what the fuss was all about. I see no improvement from the slumbering, inefficient system that was in place. So this down time was for nothing? Wow.

AndyTLe · Nov 8, 09, 8:12 pm

Quote:

Originally Posted by choptliva

Now it's back up, and I wonder what the fuss was all about. I see no improvement from the slumbering, inefficient system that was in place. So this down time was for nothing? Wow.

Could have been a system failure instead of a system upgrade.

choptliva · Nov 9, 09, 3:14 am

Quote:

Originally Posted by AndyTLe

Could have been a system failure instead of a system upgrade.

The customer service person I spoke with said they were putting a brand new upgraded system. Guess not....