Fairmont best rate guarantee policy?
Jul 7, 2009, 11:37 am
#1
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Fairmont best rate guarantee policy?
I scanned the website, googled, searched the Luxury forum, PM'd a couple people to no avail.
Will Fairmont match another site's rate?
Will Fairmont match another site's rate?
Jul 7, 2009, 1:50 pm
#2
Join Date: Jan 2004
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I don't know what the official policy is, but my experience is that if you find a cheaper rate elsewhere after you have made a reservation, a call to FPC or the hotel often results in a match. YMMV.
Jul 7, 2009, 2:16 pm
#3
Join Date: Nov 2008
Location: YYC
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I also do not know if they have an official policy, but at the time of booking, I have called and stated that I found a cheaper rate (expedia, kayak, etc..), they have gone online, verified, checked with a manager, and matched it. Successful 4 out of 4 times.
Jul 7, 2009, 3:49 pm
#4
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Thanks for the info. 
Not quite sure yet what my plans are for Labor Day, but I noticed Orb. has Seattle at 50%.
Not quite sure yet what my plans are for Labor Day, but I noticed Orb. has Seattle at 50%.
Jul 7, 2009, 10:53 pm
#5
Join Date: Oct 2006
Location: Edmonton, AB, Canada
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Posts: 152
Fairmont hasnt launched a formal policy yet but if you find a better rate online from a major website, just call reservations. They should match it for you and wont give you a much better cancelation policy.
Jul 21, 2013, 6:16 am
#6
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That would not be good for me. If I find a lower rate I want to have some compensation for the work, e.g. a reduced rate. Otherwise, I can book with the 3rd party website.
Jul 21, 2013, 6:36 am
#7
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
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The compensation is having stay and nights credit for FPC status (and sometimes miles) - and any Premier / Plat benefit which applies...
Jul 21, 2013, 7:29 am
#8
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Location: FRA / YEG
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In any case, I prefer a 3min call to Fairmont and talking to a competent, friendly agent and have the rate matched vs. spending an hour on the phone with an outsourced call center agent in SE Asia who barely speaks English just to have my BRG request declined (for no good reason).
Jul 27, 2013, 9:50 am
#9
Join Date: May 2013
Programs: Ritz/Marriott Platinum, Fairmont Platinum, IHG Platinum, Hilton Diamond, USAir Chairman, Aegean Gold
Posts: 227
One usually gets stay/night credit and status benefits with most 3rd party bookings (though the T&C are somewhat ambigious, which is why I usually recommend contacting the hotel to have the rate matched which makes for a more seamless experience).
In any case, I prefer a 3min call to Fairmont and talking to a competent, friendly agent and have the rate matched vs. spending an hour on the phone with an outsourced call center agent in SE Asia who barely speaks English just to have my BRG request declined (for no good reason).
In any case, I prefer a 3min call to Fairmont and talking to a competent, friendly agent and have the rate matched vs. spending an hour on the phone with an outsourced call center agent in SE Asia who barely speaks English just to have my BRG request declined (for no good reason).
Jul 27, 2013, 10:20 am
#10
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Yes, IME getting rates matched is rather easy, and I havenīt heard any reports of such requests getting declined. I know Travelzoo rates have been matched in the past when the rates were publically posted on the Travelzoo website, but am not familiar with the "Travelzoo vouchers" you mention, sorry.
Nov 10, 2013, 3:45 am
#11
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There is still no official BRG policy?
Nov 10, 2013, 3:51 am
#12
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Nov 10, 2013, 5:13 am
#13
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Dec 5, 2013, 1:16 pm
#14
Join Date: Nov 1999
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Just today I am once again looking at the ACA properties and on fairmont.com I am seeing rates of over 2K MXN when on expedia.mx they are offering 1K MXN (98 USD roughly). Last year, I had to call and call back and it took 24 hours for them to come through with a match - which they did, but still, quite the hassle.
While I will jump thru some hoops to requalify for Platinum again next year, it could be a bit more streamlined.
Dec 5, 2013, 1:30 pm
#15
Join Date: Sep 2007
Posts: 415
Just today I am once again looking at the ACA properties and on fairmont.com I am seeing rates of over 2K MXN when on expedia.mx they are offering 1K MXN (98 USD roughly). Last year, I had to call and call back and it took 24 hours for them to come through with a match - which they did, but still, quite the hassle.
While I will jump thru some hoops to requalify for Platinum again next year, it could be a bit more streamlined.
While I will jump thru some hoops to requalify for Platinum again next year, it could be a bit more streamlined.
My dilemmma is: book through Fairmont directly and qualify for Platinum (thanks to the Canadian Amex PLAT5 promo) straight-away; or book through Expedia and save a significant amount (2 rooms x 6 nights), since I understand that bookings made through Expedia do not qualify for Amex's PLAT5.
I'm going to call Fairmont tonight to see if they'll match the Expedia rates.