Fairmont Chase Signature Card
Aug 18, 2015, 6:49 pm
#1171
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
Yes, when you redeem your Fairmont Chase points, you receive Fairmont Ovation certs (see the first few posts in this thread for details).
Ovation certs are basically free night certificates (but also include breakfast and also exist for higher room / suite categories) which are typically received via a corporate incentive program or via loyalty programs (e.g. you can redeem airline miles or credit card points for ovation certs).
Ovation certs are managed separately from FPC certs; in fact you don't even need to be a FPC member to receive / redeem them. And there indeed is a separate hotline for handling ovation certs, though the process is very straigh-forward.
All other certs (incl. the Chase free night certs you receive as a welcome bonus) are handled by FPC.
Ovation certs are basically free night certificates (but also include breakfast and also exist for higher room / suite categories) which are typically received via a corporate incentive program or via loyalty programs (e.g. you can redeem airline miles or credit card points for ovation certs).
Ovation certs are managed separately from FPC certs; in fact you don't even need to be a FPC member to receive / redeem them. And there indeed is a separate hotline for handling ovation certs, though the process is very straigh-forward.
All other certs (incl. the Chase free night certs you receive as a welcome bonus) are handled by FPC.
Aug 19, 2015, 2:57 am
#1172
Join Date: Nov 2008
Location: London, UK
Programs: AA Plat, LAN Comodoro, LH SEN, Flying Blue Plat
Posts: 491
Did you receive the ovation certificate by post? If so, how long did you have to wait for it to arrive into your letterbox?
Aug 19, 2015, 4:22 pm
#1173
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
Aug 20, 2015, 6:56 am
#1174
Join Date: Feb 2001
Location: Ann Arbor, Michigan
Programs: Airline Free Agent, Fairmont Lifetime Platinum, Hyatt Globalist, Hilton Honors Diamond
Posts: 3,041
Got retention offer: Spend $1,000 and get 5,000 points. Better than a hole in the wall...
Aug 20, 2015, 1:36 pm
#1175
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
Aug 22, 2015, 12:15 pm
#1176
Join Date: Aug 2012
Programs: UA Silver
Posts: 102
Redeeming Reward for Fairmont Stays
I'm looking into redeeming my Fairmont Reward for a stay at the Fairmont Orchid.
On the Chase website (https://choosemyreward.chase.com/), for collections A, B, and D I select Junior Suite, Standard Room, or Suite/Fairmont Gold from the drop-down menu. For collection C, I can only chose Junior Suite or Standard Room.
Does anyone know why this is? Or know of a phone where I can find someone to help? I tried the travel advisor number (1-855-234-2538) but they didn't have a clue.
On the Chase website (https://choosemyreward.chase.com/), for collections A, B, and D I select Junior Suite, Standard Room, or Suite/Fairmont Gold from the drop-down menu. For collection C, I can only chose Junior Suite or Standard Room.
Does anyone know why this is? Or know of a phone where I can find someone to help? I tried the travel advisor number (1-855-234-2538) but they didn't have a clue.
Aug 22, 2015, 1:39 pm
#1177
Join Date: Oct 2014
Posts: 131
I completed the spend on the Fairmont card a few weeks ago. I do not have certificates for free night stay showing in my Presidents Club account or Chase account.
How long does it typically take for the free night certificates to show up?
Do I book through the Chase account or Fairmont account?
Also, does the free night stay include breakfast?
Thanks!
How long does it typically take for the free night certificates to show up?
Do I book through the Chase account or Fairmont account?
Also, does the free night stay include breakfast?
Thanks!
Aug 22, 2015, 7:55 pm
#1178
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
The free night will show up on your account shortly after your credit card anniversary date. You book through Fairmont just like any other certificate. No breakfast is included.
Aug 23, 2015, 3:26 am
#1179
Join Date: Nov 2008
Location: London, UK
Programs: AA Plat, LAN Comodoro, LH SEN, Flying Blue Plat
Posts: 491
I completed the spend on the Fairmont card a few weeks ago. I do not have certificates for free night stay showing in my Presidents Club account or Chase account.
How long does it typically take for the free night certificates to show up?
Do I book through the Chase account or Fairmont account?
Also, does the free night stay include breakfast?
Thanks!
How long does it typically take for the free night certificates to show up?
Do I book through the Chase account or Fairmont account?
Also, does the free night stay include breakfast?
Thanks!
Aug 23, 2015, 9:38 am
#1180
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
As stated above, you will need to wait until after your card anniversary date for your one free night. If you're waiting for two free nights, you have a loooong wait ahead of you...
Aug 23, 2015, 9:54 am
#1181
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,834
I'm thinking rownada is referring to the spend requirement for the sign-up bonus of 2 free nights rather than the anniversary one free night.
Last edited by jmd001; Aug 23, 2015 at 9:58 am Reason: Corrected wording
Aug 23, 2015, 10:42 am
#1183
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,134
Aug 28, 2015, 2:50 pm
#1184
Join Date: Jul 2012
Location: Madison, WI
Programs: Hyatt Globalist
Posts: 973
They will one day just show up in your Fairmont account online.
Aug 28, 2015, 4:24 pm
#1185
Join Date: Feb 2007
Posts: 754
If they don't show up, you can call Chase and tgey can tell you if/the date they sent notice to Fairmont. If it's been more than a few days, Fairmont has a Chase liaison who can push them to your account instantly (if they're in the office).