Fairmont President's Club MASTER FAQ
May 23, 2015, 8:01 pm
#391
Join Date: Sep 2013
Programs: AC SE100K, AA EXP, SPG Plt, HH Dmnd
Posts: 1,507
Does booking on an ota count as a qualifying rate / stay and can you use upgrades on said booking?
Jun 4, 2015, 9:39 pm
#392
Join Date: Feb 2014
Location: BOS
Programs: B6/Mosaic/AF/VX/AS Gold Hertz PC HH Dia. AMEX Plat SPG/Marr Gold Nat. EE FPC Plat
Posts: 833
Jun 18, 2015, 9:08 pm
#393
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Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,121
Is a Fairmont stay defined by the check-in or the check-out date? e.g., if I check in 30 December 2015 and check out 02 January 2016, does that count towards 2015 or 2016? (I assume each night credits to its own year, but I usually qualify by stays.)
Also, does Fairmont still match rates if you call to book?
Also, does Fairmont still match rates if you call to book?
Jun 18, 2015, 10:16 pm
#394
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Join Date: May 2009
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I'm not aware of any changes, so I'd assume yes.
Jun 21, 2015, 4:06 pm
#395
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Posts: 52,121
Jun 22, 2015, 8:49 pm
#396
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Posts: 52,121
So apparently the official policy is that they will not match prices unless the competing website uses the exact same wording for the room description that they have on fairmont.com. That has to be the most brain-dead policy I've ever heard.
Jul 12, 2015, 5:34 pm
#397
Join Date: Oct 2014
Location: Canada
Posts: 248
I have booked and pre-paid for a Fairmont hotel under my name. My wife and I will be staying together at this hotel and we are both Premier members. Is it possible for her to use her Suite upgrade certificate for this hotel even though I have prepaid for it?
Jul 12, 2015, 5:42 pm
#398
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You're probably not entitled to it if one were to use a very strict interpretation of the T&C (so be friendly), but you can certainly try adding her name to the reservation and using her certs (assuming she's actually staying in the room). IME Fairmont hotels are quite reasonable and will honor your request as long as it's reasonable.
Aug 23, 2015, 9:30 pm
#399
Join Date: Aug 2015
Posts: 324
This has probably been asked and answered already, but if I will be at a Fairmont property for 9 nights and want to use an upgrade (suite or room), how does that work if it only lasts for 5 nights? Can I use it for the first/last 5 nights and stay in a regular room the other 4 nights? Do I need to make 2 reservations? Can I use 2 certs to cover the entire stay? Can I add a free night cert and/or 3rd night free?
Aug 23, 2015, 9:38 pm
#400
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Join Date: May 2009
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This has probably been asked and answered already, but if I will be at a Fairmont property for 9 nights and want to use an upgrade (suite or room), how does that work if it only lasts for 5 nights? Can I use it for the first/last 5 nights and stay in a regular room the other 4 nights? Do I need to make 2 reservations? Can I use 2 certs to cover the entire stay? Can I add a free night cert and/or 3rd night free?
Yes, you can use two upgrade certs to upgrade your room for the entire stay. If you only have one upgrade cert, making two separate reservations (5 nights + 4 nights or vv) would probably be the easiest option.
And yes, you can use both your free night certs and 3rd night free cert, however you can't use a free night cert to pay for the 1st or 2nd nights of a three night stay for which you already used a 3rd night free cert.
Aug 23, 2015, 9:40 pm
#401
Join Date: Aug 2015
Posts: 324
Welcome to Flyertalk!
Yes, you can use two upgrade certs to upgrade your room for the entire stay. If you only have one upgrade cert, making two separate reservations (5 nights + 4 nights or vv) would probably be the easiest option.
And yes, you can use both your free night certs and 3rd night free cert, however you can't use a free night cert to pay for the 1st or 2nd nights of a three night stay for which you already used a 3rd night free cert.
Yes, you can use two upgrade certs to upgrade your room for the entire stay. If you only have one upgrade cert, making two separate reservations (5 nights + 4 nights or vv) would probably be the easiest option.
And yes, you can use both your free night certs and 3rd night free cert, however you can't use a free night cert to pay for the 1st or 2nd nights of a three night stay for which you already used a 3rd night free cert.
Aug 30, 2015, 12:04 pm
#402
Join Date: Aug 2012
Programs: UA Silver
Posts: 102
Welcome to Flyertalk!
Yes, you can use two upgrade certs to upgrade your room for the entire stay. If you only have one upgrade cert, making two separate reservations (5 nights + 4 nights or vv) would probably be the easiest option.
And yes, you can use both your free night certs and 3rd night free cert, however you can't use a free night cert to pay for the 1st or 2nd nights of a three night stay for which you already used a 3rd night free cert.
Yes, you can use two upgrade certs to upgrade your room for the entire stay. If you only have one upgrade cert, making two separate reservations (5 nights + 4 nights or vv) would probably be the easiest option.
And yes, you can use both your free night certs and 3rd night free cert, however you can't use a free night cert to pay for the 1st or 2nd nights of a three night stay for which you already used a 3rd night free cert.
Aug 30, 2015, 12:18 pm
#403
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However, based on my understanding and experience:
1) the "only one certificate per stay" clause is poorly worded. You can't use a free night cert to pay for the 1st or 2nd night when using a 3rd night free cert and you can't combine upgrade certs (e.g. stack a room and suite upgrade cert), but one can certainly use multiple free night certs during the same stay, or two upgrade certs on a 10 night stay, for instance.
2) the "stay being defined as consecutive nights regardless of the number of checkins/outs" clause is intended to prevent guests from claiming multiple stay credits and is a "standard clause" in loyalty programs.
Sep 1, 2015, 5:52 pm
#404
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,768
So... Trying to use a FPC Plat Free night at the Palm Dubai. My date doesn't have Fairmont Room available, only Fairmont View Room... I called thinking this is the standard room but according to the res agents it isn't (according to the Palm website, that's correct).
However, in the T&Cs the following is written:
View rooms are not excluded which in my very analytical mind means that I should be able to use the free night.
This is all moot point regardless because I want to use a Suite Cert as well and that room is available, so I wish I got a res agent who was a bit more logical and would simply book it.
Any first-hand experience on this board?
However, in the T&Cs the following is written:
Each Certificate entitles the Holder to one complimentary single/double occupancy Fairmont Standard Guest Room (two adults, excludes Deluxe, Signature,Junior Suites, Suites, Fairmont Gold room, Fairmont Gold Junior Suites, Fairmont Gold Suites) at any Fairmont hotel or resort worldwide.
This is all moot point regardless because I want to use a Suite Cert as well and that room is available, so I wish I got a res agent who was a bit more logical and would simply book it.
Any first-hand experience on this board?
Sep 1, 2015, 8:23 pm
#405
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Join Date: May 2009
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So... Trying to use a FPC Plat Free night at the Palm Dubai. My date doesn't have Fairmont Room available, only Fairmont View Room... I called thinking this is the standard room but according to the res agents it isn't (according to the Palm website, that's correct).
However, in the T&Cs the following is written:
View rooms are not excluded which in my very analytical mind means that I should be able to use the free night.
This is all moot point regardless because I want to use a Suite Cert as well and that room is available, so I wish I got a res agent who was a bit more logical and would simply book it.
Any first-hand experience on this board?
However, in the T&Cs the following is written:
View rooms are not excluded which in my very analytical mind means that I should be able to use the free night.
This is all moot point regardless because I want to use a Suite Cert as well and that room is available, so I wish I got a res agent who was a bit more logical and would simply book it.
Any first-hand experience on this board?
Since you're planning to apply an upgrade cert, you could try contacting the hotel directly (instead of FPC) and see whether they're willing to apply both certs.