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Old May 24, 11, 2:37 pm   #16
Moderator: Fairmont Hotels
 
Join Date: May 2009
Location: FRA / LON / YEG
Programs: AC Super Elite, AA EXP, Hyatt Diamond, IC Amb., Club Calrson Gold, Fairmont Platinum
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Quote:
Originally Posted by 1stClassFamily View Post
If both me and my partner are FPC members, and if we book a room under my partner name, and following night booked a room under my name in the same hotel, will we get one stay credit for each account, I.e. Total two stays for both of our accounts without actually moving out of the hotel? Will the hotel allow us the stay in the same room?
Just wondering what is your experience
You should be able to receive a stay credit each when making two reservations. The only potential issue is that as a premier member you may not be able to use a room/suite upgrade cert for the entire stay as technically the cert is not transferrable to anyone.

If you were a Plat member, this shouldnŽt be an issue at all.
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Old May 24, 11, 6:34 pm   #17
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Quote:
Originally Posted by 1stClassFamily View Post
If both me and my partner are FPC members, and if we book a room under my partner name, and following night booked a room under my name in the same hotel, will we get one stay credit for each account, I.e. Total two stays for both of our accounts without actually moving out of the hotel? Will the hotel allow us the stay in the same room?
Just wondering what is your experience
Yes, we have done this a number of times.. probably 7 or 8 years ago..

Just ask reservations (premier concierge) to link the two reservations and let the hotel know that they can leave you in the same room.

As far as upgrade certificates.. each certificate whether Premier or Platinum is good for one stay up to 5 nights.. since each room night will count as a seperate stay, you will each be required to relinquish an upgrade certificate for each stay.. whether Premier or Platinum.

Last edited by Ancien Maestro; May 24, 11 at 6:45 pm.
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Old Jul 4, 11, 7:47 pm   #18
 
Join Date: Jan 2011
Location: YYZ
Programs: A3*G, AC Aeroplan, Fairmont Platinum, Starwood Gold, Nexus/GE, Hertz #1 Gold
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Apparently early qualification does still exist

Quote:
Originally Posted by Jasper2009 View Post
How does early qualification work?

!!! Please not that early qualification is no longer listed as a benefit for the 2011 membership year !!!

There is conflicting info whether this benefit has been discontinued or now is an "unpublished benefit", therefore this is just some info how it used to work:

If you qualify for Premier / Platinum status before September 15, you will be awarded status instantly. Status will be valid for the remainder of the membership year and the following membership year.
Unpublished or not, let me confirm that this benefit does exist. I just finished a vacation that included the Chateau Laurier and the Chateau Frontenac (gold floor-was very nice ), which pushed me over the required nights for Platinum status. My account has now been upgraded, presumably for the balance of this year and next. I did send an e-mail asking for some clarification on the rules, and they just upgraded me.
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Old Jul 29, 11, 1:38 pm   #19
 
Join Date: Jun 2011
Posts: 426
I have an Amex platinum and I was able to register my PC # with Fairmont to fast track to Platinum after 5 nights. I have a few questions that haven't been answered.

1. Does Amex FHR stays qualify? I booked 3 nights through FHR, and I'm wondering if they count toward the 5 nights stay?
2. If I qualified before Sept. 15 2011 through the 5 nights stay, will I have Platinum status until Feb 28 2012 or Feb 28 2013?
3. Early qualification will get 2 Platinum welcoming packages (1 a week or two after Sept. 15 2011, and another one after March 1 2012.) Is this true for the plat5 promo?

Thanks
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Old Jul 29, 11, 1:54 pm   #20
Moderator: Fairmont Hotels
 
Join Date: May 2009
Location: FRA / LON / YEG
Programs: AC Super Elite, AA EXP, Hyatt Diamond, IC Amb., Club Calrson Gold, Fairmont Platinum
Posts: 7,840
Quote:
Originally Posted by 5DMarkIIguy View Post
I have an Amex platinum and I was able to register my PC # with Fairmont to fast track to Platinum after 5 nights. I have a few questions that haven't been answered.

1. Does Amex FHR stays qualify? I booked 3 nights through FHR, and I'm wondering if they count toward the 5 nights stay?
2. If I qualified before Sept. 15 2011 through the 5 nights stay, will I have Platinum status until Feb 28 2012 or Feb 28 2013?
3. Early qualification will get 2 Platinum welcoming packages (1 a week or two after Sept. 15 2011, and another one after March 1 2012.) Is this true for the plat5 promo?

Thanks
1) Yes, bookings made through AMEX FHR definitely are qualifying stays.
2) YouŽll have Plat status until Feb. 28, 2013. However, there is no official statement on whether youŽd get Plat status immediately or starting March 1, 2012. (It seems, you get Plat status, but no certs immediately and the full package on March 1, 2012, but IŽm not in a position to confirm either way)
3) This is how it used to work, however youŽll probably only get one package on March 1, 2012 with certs valid for one year.
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Old Jul 29, 11, 3:33 pm   #21
 
Join Date: Jan 2011
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Programs: A3*G, AC Aeroplan, Fairmont Platinum, Starwood Gold, Nexus/GE, Hertz #1 Gold
Posts: 534
Quote:
Originally Posted by Jasper2009 View Post
1) Yes, bookings made through AMEX FHR definitely are qualifying stays.
2) YouŽll have Plat status until Feb. 28, 2013. However, there is no official statement on whether youŽd get Plat status immediately or starting March 1, 2012. (It seems, you get Plat status, but no certs immediately and the full package on March 1, 2012, but IŽm not in a position to confirm either way)
3) This is how it used to work, however youŽll probably only get one package on March 1, 2012 with certs valid for one year.
I recently received a package in the mail upon my early qualification for Platinum, along with certs expiring Feb 29, 2012. I'm assuming a second set of certificates will be arriving next March to expire in Feb 2013. It's next year that I really wanted it for anyway for a series of stays I have planned--I didn't really need it for the rest of this year, but it was a nice bonus to get it.

The upgrade didn't seem to automatically happen, as after my 5th stay (also the PLAT5 promo), my account on the website was still quoting a figure of so many more nights required to obtain the next status level. Thinking the PLAT5 might have been missed, I just e-mailed Fairmont asking why, and they replied back saying they had upgraded the account to Platinum. I didn't ask for the immediate upgrade, but it didn't happen automatically either. I wonder if the early recognition triggers automatically when you stay the full # of nights, but on the PLAT5 promo, the system might need to be prompted?

My suggestion is, if you don't see the upgrade after you see the final stays posted to your account, send a similar e-mail to 'MarketingSupportGRC@fairmont.com' and see what happens.
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Old Jul 30, 11, 12:53 am   #22
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Quote:
Originally Posted by CanadaDH View Post
I recently received a package in the mail upon my early qualification for Platinum, along with certs expiring Feb 29, 2012. I'm assuming a second set of certificates will be arriving next March to expire in Feb 2013. It's next year that I really wanted it for anyway for a series of stays I have planned--I didn't really need it for the rest of this year, but it was a nice bonus to get it.

The upgrade didn't seem to automatically happen, as after my 5th stay (also the PLAT5 promo), my account on the website was still quoting a figure of so many more nights required to obtain the next status level. Thinking the PLAT5 might have been missed, I just e-mailed Fairmont asking why, and they replied back saying they had upgraded the account to Platinum. I didn't ask for the immediate upgrade, but it didn't happen automatically either. I wonder if the early recognition triggers automatically when you stay the full # of nights, but on the PLAT5 promo, the system might need to be prompted?

My suggestion is, if you don't see the upgrade after you see the final stays posted to your account, send a similar e-mail to 'MarketingSupportGRC@fairmont.com' and see what happens.
Early qualification is no longer advertised.. but the experience recently after ths recent March 1st, 2011 for early qualification, is that members have been receiving kits.. This was the way it operated prior for years before it was advertised last year..

So although unadvertised, early qualification seems to be alive and well..

Because you qualified this year.. you wll be receiving a Platinum kit around March 1st, 2012 with certificates expirng February 28th, 2013
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Old Aug 9, 11, 1:52 am   #23
 
Join Date: Jun 2011
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My 3 nights stay booked through FHR haven't shown on the past stays yet. It's been about 5 days. I looked through the FAQ, but didn't see anything about how long it takes for qualifying nights/stays to show up.
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Old Aug 9, 11, 1:55 am   #24
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Quote:
Originally Posted by 5DMarkIIguy View Post
My 3 nights stay booked through FHR haven't shown on the past stays yet. It's been about 5 days. I looked through the FAQ, but didn't see anything about how long it takes for qualifying nights/stays to show up.
My wife's profile showed up about 5 or 6 days after.. we were in San Francisco when I checked..

Give it a few more days, then phone up FPC
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Old Aug 9, 11, 6:43 am   #25
 
Join Date: Jul 2010
Location: YOW
Programs: AC*SE, Fairmont Platinum
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Quote:
Originally Posted by 5DMarkIIguy View Post
My 3 nights stay booked through FHR haven't shown on the past stays yet. It's been about 5 days. I looked through the FAQ, but didn't see anything about how long it takes for qualifying nights/stays to show up.
My experience has been pretty consistent that stays appear in the 7-10 day window. I'm not sure why it takes so long, but like clockwork, that's usually what it takes.
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Old Aug 19, 11, 2:19 pm   #26
 
Join Date: Jun 2011
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Does Fairmont upgrade Plat members who don't use the Suite/Room certificates? How do you go about getting the upgrades? Call them at the time of reservation? Ask at check-in?
How likely is it to get upgrades compare to SPG Plat?
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Old Aug 19, 11, 2:26 pm   #27
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Quote:
Originally Posted by 5DMarkIIguy View Post
Does Fairmont upgrade Plat members who don't use the Suite/Room certificates? How do you go about getting the upgrades? Call them at the time of reservation? Ask at check-in?
How likely is it to get upgrades compare to SPG Plat?
Our recent 25 night vacation at 4 different Fairmonts.. all consecutive.. we were not treated to an upgrade at check-in..

Having said that.. we visited during South America's winter break.. so basically the exact 2 week window where everyone was off. Southern California and San Francisico is really busy because its summer time. I wasn't happy with the no upgrades a check-in.. but not sure if it was related to the fact that the hotels were near capacity, or Fairmont's new policy how they are treating elite members..

Jasper2009.. how has your experience been lately?
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Old Aug 19, 11, 3:12 pm   #28
Moderator: Fairmont Hotels
 
Join Date: May 2009
Location: FRA / LON / YEG
Programs: AC Super Elite, AA EXP, Hyatt Diamond, IC Amb., Club Calrson Gold, Fairmont Platinum
Posts: 7,840
Quote:
Originally Posted by 5DMarkIIguy View Post
Does Fairmont upgrade Plat members who don't use the Suite/Room certificates? How do you go about getting the upgrades? Call them at the time of reservation? Ask at check-in?
How likely is it to get upgrades compare to SPG Plat?
Short answer is: Complimentary upgrades are not part of the FPC program. You get a limited number of confirmed upgrades vs. the "upgrade at check-in based on availability" at SPG properties (personally I prefer the FPC system as I can make sure IŽll get a suite when itŽs really important ot me)

That being said, IŽve received

1) comp. upgrades at some hotels when not using any upgrade certs (usually 1-2 night stays when it would be a waste to burn upgrade certs) or
2) occasionally the hotel told me to "keep the suite upgrade cert for the next stay" when I had confirmed a suite in advance

While not expected, such gestures are always greatly appreciated and increase my loyalty to the individual property, but usually only happen at hotels where IŽve stayed on a regular basis (2-3x/year).
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Old Aug 19, 11, 3:55 pm   #29
 
Join Date: Jun 2011
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I wish they adopt the SPG approach as well as keeping the current scheme: give upgrades whenever available. The way they set it up now is nice for someone who only stay 4 times/year as a Platinum member. For some Plat members who stay 20 times/year, it's very likely they would get 10 suite upgrades.
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Old Aug 19, 11, 4:24 pm   #30
Moderator: Fairmont Hotels
 
Join Date: May 2009
Location: FRA / LON / YEG
Programs: AC Super Elite, AA EXP, Hyatt Diamond, IC Amb., Club Calrson Gold, Fairmont Platinum
Posts: 7,840
Quote:
Originally Posted by 5DMarkIIguy View Post
I wish they adopt the SPG approach as well as keeping the current scheme: give upgrades whenever available. The way they set it up now is nice for someone who only stay 4 times/year as a Platinum member. For some Plat members who stay 20 times/year, it's very likely they would get 10 suite upgrades.
I pretty much agree. The official benefits (2 suite and 2 room upgrade certs) arenŽt too bad, but not overly impressive either, I think what has kept many Plats happy in the previous years were the opportunities to earn extra suite upgrade certs. As FPC hasnŽt offered this option this year, IŽm getting the impression some Plats are reconsidering their options. If it werenŽt for some excellent experiences/unpublished benefits provided by some individual properties here and there, I certainly wouldnŽt be spending some 50 nights at Fairmont hotels this year.
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