Fairmont Pacific Rim
#46
Join Date: Jan 2002
Location: YYZ
Posts: 1,146
Just confirmed a two night stay here in May. For those that were able to get the Signature Suite using a suite upgrade...any idea on how to do this?
I REALLY want to stay in the signature suite as it looks amazing. I was confirmed to a Harbour view Suite with FPC already.
Thanks for your help guys and gals.
I REALLY want to stay in the signature suite as it looks amazing. I was confirmed to a Harbour view Suite with FPC already.
Thanks for your help guys and gals.
#47
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Just confirmed a two night stay here in May. For those that were able to get the Signature Suite using a suite upgrade...any idea on how to do this?
I REALLY want to stay in the signature suite as it looks amazing. I was confirmed to a Harbour view Suite with FPC already.
Thanks for your help guys and gals.
I REALLY want to stay in the signature suite as it looks amazing. I was confirmed to a Harbour view Suite with FPC already.
Thanks for your help guys and gals.
All of us members don't always get the best. Its a nice surprise when it happens, but all you can do is request and know you're getting a great deal anyways. Good luck!
Key is relax, and be happy!
#48
Join Date: Feb 2009
Location: MSY
Posts: 312
Just confirmed a two night stay here in May. For those that were able to get the Signature Suite using a suite upgrade...any idea on how to do this?
I REALLY want to stay in the signature suite as it looks amazing. I was confirmed to a Harbour view Suite with FPC already.
I REALLY want to stay in the signature suite as it looks amazing. I was confirmed to a Harbour view Suite with FPC already.
Here again this week but in a simple Fairmont room with harbour view. In the end, working here by myself so it's no biggie so I didn't even both asking for something nicer. When traveling with wife, would follow a different approach.
Good luck!
#49
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
We all get spoiled sometimes. So its important not to start thinking you have to have a certain room all the time.. or a sense of entitlement. I went to Hawaii and Maui.. no extra upgrades from what was guaranteed at reservation.
I bit my lip for a few days arriving at the Orchid, because they stuck us on the smoking floor the first day, and basically lied about the smoking aspect through their teeth. In fact, the managers there are programmed to say that the smoking happens only in a few rooms. In the end, I respected the way they conducted business. They moved us to the North Tower, and even though it was a hassle, I paid basically 35% less the price compared to the last time I visited and got a One Bedroom Suite thats 1,050 sq ft backing on the golf course with Ocean View. Turned out it was an excellent vacation.. the longtime employees knew us by name because of past visits.. we will once again try and stay there sometime.
I bit my lip for a few days arriving at the Orchid, because they stuck us on the smoking floor the first day, and basically lied about the smoking aspect through their teeth. In fact, the managers there are programmed to say that the smoking happens only in a few rooms. In the end, I respected the way they conducted business. They moved us to the North Tower, and even though it was a hassle, I paid basically 35% less the price compared to the last time I visited and got a One Bedroom Suite thats 1,050 sq ft backing on the golf course with Ocean View. Turned out it was an excellent vacation.. the longtime employees knew us by name because of past visits.. we will once again try and stay there sometime.
#50
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
#51
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
#52
Join Date: Jul 2007
Location: YYC
Programs: AC SE
Posts: 829
So I checked my cc and noticed a significant over charge. Called the hotel and got nowhere. Sent an email to Shayne the director of front of house operations who left his business card in my room. No response so I called no response. Customer service is really starting to look poor at this property.
#53
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
So I checked my cc and noticed a significant over charge. Called the hotel and got nowhere. Sent an email to Shayne the director of front of house operations who left his business card in my room. No response so I called no response. Customer service is really starting to look poor at this property.
Are you sure the hotel hasnt just blocked a higher amount? (which is quite common)
Btw, I had a similar incident during my stay. The hotel blocked more than twice the amount of my total bill (without letting me know) and "unblocked" the amount more than a week after a week after checking out. Anyhow, this unfortunately is the SOP at many properties.
Apart from that, are you enjoying your stay? I found the service at this hotel fantastic during my stay a few weeks ago, sorry to hear youre having problems.
#54
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
So I checked my cc and noticed a significant over charge. Called the hotel and got nowhere. Sent an email to Shayne the director of front of house operations who left his business card in my room. No response so I called no response. Customer service is really starting to look poor at this property.
I noticed an overcharge of like $50.. called the Orchid, and they said call the accounting department and coordinated with front desk. They fixed it a couple days later, called me.. and said that the credit card will be refunded.^
#56
Join Date: Feb 2009
Location: MSY
Posts: 312
Before getting worked up, know that always you can have your CC company dispute the charge on your behalf. If you've left multiple messages for different people with no response, call your CC company and file the dispute. If they are in the wrong, you'll never have to hear about it again.
#57
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
#58
Join Date: May 2001
Location: Atlanta, GA USA
Posts: 86
I just got back from a stay here after staying at the Olympic in Seattle and the Empress in Victoria. I have to say that the service at the Pacific Rim is not up to Fairmont standards.
Don't get me wrong, it is a beautiful property but there were two major incidents that I found unacceptable. The Fairmont Gold attendant called and offered me a wake-up call before my day of check-out. I thought this was a classy gesture, unfortunately the wake-up call never came.
I wanted to visit Grouse Mountain and the Gold attendant gave me horrible directions essentially relying on Google maps. He had me going way out of my way and the only way that I was able to get good directions was to visit the Fairmont Hotel Vancouver concierge.
Beautiful property with awesome views. The hottub overlooking the harbour and mountains is absolutely unbelievable. The lack of good service is just very un-Fairmont.
Don't get me wrong, it is a beautiful property but there were two major incidents that I found unacceptable. The Fairmont Gold attendant called and offered me a wake-up call before my day of check-out. I thought this was a classy gesture, unfortunately the wake-up call never came.
I wanted to visit Grouse Mountain and the Gold attendant gave me horrible directions essentially relying on Google maps. He had me going way out of my way and the only way that I was able to get good directions was to visit the Fairmont Hotel Vancouver concierge.
Beautiful property with awesome views. The hottub overlooking the harbour and mountains is absolutely unbelievable. The lack of good service is just very un-Fairmont.