Fairmont best rate guarantee policy?
I scanned the website, googled, searched the Luxury forum, PM'd a couple people to no avail.
Will Fairmont match another site's rate? |
Originally Posted by boxo
(Post 12026191)
I scanned the website, googled, searched the Luxury forum, PM'd a couple people to no avail.
Will Fairmont match another site's rate? |
I also do not know if they have an official policy, but at the time of booking, I have called and stated that I found a cheaper rate (expedia, kayak, etc..), they have gone online, verified, checked with a manager, and matched it. Successful 4 out of 4 times.
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Thanks for the info. :) Not quite sure yet what my plans are for Labor Day, but I noticed Orb. has Seattle at 50%.
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Fairmont hasnt launched a formal policy yet but if you find a better rate online from a major website, just call reservations. They should match it for you and wont give you a much better cancelation policy.
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Originally Posted by edmonton2001
(Post 12029764)
Fairmont hasnt launched a formal policy yet but if you find a better rate online from a major website, just call reservations. They should match it for you and wont give you a much better cancelation policy.
That would not be good for me. If I find a lower rate I want to have some compensation for the work, e.g. a reduced rate. Otherwise, I can book with the 3rd party website. |
Originally Posted by TallestHotelInJapan
(Post 21132975)
That would not be good for me. If I find a lower rate I want to have some compensation for the work, e.g. a reduced rate. Otherwise, I can book with the 3rd party website.
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Originally Posted by Yul_voyager
(Post 21133025)
The compensation is having stay and nights credit for FPC status (and sometimes miles) - and any Premier / Plat benefit which applies...
In any case, I prefer a 3min call to Fairmont and talking to a competent, friendly agent and have the rate matched vs. spending an hour on the phone with an outsourced call center agent in SE Asia who barely speaks English just to have my BRG request declined (for no good reason). |
Originally Posted by Jasper2009
(Post 21133179)
One usually gets stay/night credit and status benefits with most 3rd party bookings (though the T&C are somewhat ambigious, which is why I usually recommend contacting the hotel to have the rate matched which makes for a more seamless experience).
In any case, I prefer a 3min call to Fairmont and talking to a competent, friendly agent and have the rate matched vs. spending an hour on the phone with an outsourced call center agent in SE Asia who barely speaks English just to have my BRG request declined (for no good reason). |
Originally Posted by AM6449
(Post 21166842)
Are they usually pretty good about matching rates? Have you ever tried to get them to match one of those travelzoo vouchers?
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There is still no official BRG policy?
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Originally Posted by TallestHotelInJapan
(Post 21758638)
There is still no official BRG policy?
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Originally Posted by Jasper2009
(Post 21758646)
No. And I wouldnīt expect a BRG policy anytime soon - itīs not something any luxury hotel chain offers afaik.
Hmmm? Kempinski do offer a BRG @:-) |
Originally Posted by Jasper2009
(Post 21758646)
No. And I wouldnīt expect a BRG policy anytime soon - itīs not something any luxury hotel chain offers afaik.
Just today I am once again looking at the ACA properties and on fairmont.com I am seeing rates of over 2K MXN when on expedia.mx they are offering 1K MXN (98 USD roughly). Last year, I had to call and call back and it took 24 hours for them to come through with a match - which they did, but still, quite the hassle. While I will jump thru some hoops to requalify for Platinum again next year, it could be a bit more streamlined. ;) |
Originally Posted by PointWeasel
(Post 21909751)
Just today I am once again looking at the ACA properties and on fairmont.com I am seeing rates of over 2K MXN when on expedia.mx they are offering 1K MXN (98 USD roughly). Last year, I had to call and call back and it took 24 hours for them to come through with a match - which they did, but still, quite the hassle.
While I will jump thru some hoops to requalify for Platinum again next year, it could be a bit more streamlined. ;) My dilemmma is: book through Fairmont directly and qualify for Platinum (thanks to the Canadian Amex PLAT5 promo) straight-away; or book through Expedia and save a significant amount (2 rooms x 6 nights), since I understand that bookings made through Expedia do not qualify for Amex's PLAT5. I'm going to call Fairmont tonight to see if they'll match the Expedia rates. |
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