PC Plat - early check in/late check out
#16
Join Date: Nov 2010
Location: New York
Programs: AA EXP, SPG PLT, FPC PLT, Hyatt Gold Passport Diamond
Posts: 264
Does this benefit extend to booking under name of PLT spouse who is just FPC member, but room occupied by both PLT and spouse together? How about all other benefits of PLT like welcome amenities etc?
#17
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
If the room is booked under her name, youll most likely not get a welcome amenity nor any other Plat benefits. However, if you register yourself as the second guest and tell them you have Plat status, Id assume the hotel would provide benefits like late check-out if possible.
#18
Join Date: May 2003
Location: YEG
Programs: AC E50 MM, WJ Gold, Marriott Titanium Elite Lifetime
Posts: 3,080
#19
Original Poster
Join Date: Jul 2002
Location: YUL
Programs: Various airline, hotel and credit card programs
Posts: 1,903
Was at Fairmont San Francisco and got a late check out at 5 pm.
They also gave me a much nicer room with a view, that was probably my Platinum amenity. Overall a very nice stay in this historical hotel.
They also gave me a much nicer room with a view, that was probably my Platinum amenity. Overall a very nice stay in this historical hotel.
#20
Join Date: Dec 2005
Location: Vancouver, BC
Programs: AA EXP 3MM, FB Plat, AS Gold, Marriott Gold, Fairmont Plat, BA wannabe
Posts: 684
They did indicate they has hospitality rooms available - but "those were all full at the moment".
Bottom line is that it took until 4pm until we could access the room. Not the best start, but the service after that has been wonderful.
More to come...
#21
Join Date: Jan 2011
Posts: 488
Just got back from the Chateau Frontenac. I had requested early check in but nothing was available until after 4 pm, as the hotel was full. Staff gave us a coupon for a free drink or dessert while we were waiting, which was an appreciated gesture. We were able to obtain a 6 pm check out, which worked out well as we had a late flight.
#22
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Well YMMV here as we attempted to check-in today at the Kea Lani at 2pm and were told that "guaranteed check-in wasn't until 4pm and that they didn't even have access to the suite yet".
They did indicate they has hospitality rooms available - but "those were all full at the moment".
Bottom line is that it took until 4pm until we could access the room. Not the best start, but the service after that has been wonderful.
More to come...
They did indicate they has hospitality rooms available - but "those were all full at the moment".
Bottom line is that it took until 4pm until we could access the room. Not the best start, but the service after that has been wonderful.
More to come...
Never had a late checkout denied at the Kea Lani.. makes for nice memories imo more important to get the late checkout..
Just got back from the Chateau Frontenac. I had requested early check in but nothing was available until after 4 pm, as the hotel was full. Staff gave us a coupon for a free drink or dessert while we were waiting, which was an appreciated gesture. We were able to obtain a 6 pm check out, which worked out well as we had a late flight.
I'm glad to hear that the hotel tried to make you happy by providing a free drink and dessert..
#23
Join Date: Jan 2011
Posts: 488
Yes, it was unexpected but appreciated. Small tokens like this go a long way towards developing customer loyalty, especially to a FPC newbie like myself. Kudos to the Fairmont Staff for their excellent customer service.
#25
Chateau Whistler
Requested a late check out and was offered 4pm.
We left the room at 4:30 and all was well on checkout.
---Side Note---
I do know house keeping generally leaves at 7pm, so unless they don't need the room at all, they would need to clean the room before that time. A typical room takes 15 min to make up, unless it is a vegas party room.
We left the room at 4:30 and all was well on checkout.
---Side Note---
I do know house keeping generally leaves at 7pm, so unless they don't need the room at all, they would need to clean the room before that time. A typical room takes 15 min to make up, unless it is a vegas party room.
#26
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Requested a late check out and was offered 4pm.
We left the room at 4:30 and all was well on checkout.
---Side Note---
I do know house keeping generally leaves at 7pm, so unless they don't need the room at all, they would need to clean the room before that time. A typical room takes 15 min to make up, unless it is a vegas party room.
We left the room at 4:30 and all was well on checkout.
---Side Note---
I do know house keeping generally leaves at 7pm, so unless they don't need the room at all, they would need to clean the room before that time. A typical room takes 15 min to make up, unless it is a vegas party room.
Generally, I don't have trouble getting a late check-out.. the question is how late.. but by 5 pm we're ready to go for supper, so we pretty much need to be out of the room by then..
#27
Join Date: Jan 2010
Location: YVR
Programs: Aeroplan, Fairmont Presidents Club, SPG, Mariott,Continental, Westjet
Posts: 77
delay with early check in platinum benefit
Currently staying at the Fairmont Hotel Vancouver, and have platinum benefits. We booked two rooms through the platinum reservation line, and at time of booking we were given a 10 am check-in time and 6 pm late check out. Arrived around noon; rooms weren't ready. FPC desk offered to hold our luggage until they were ready, so we headed out to Robson for some lunch and shopping. Rooms were ready at 1:45 pm.
FPC desk did give us a discount coupon for hotel dining to make up for the inconvenience (15% off excluding in-room dining) and said that we could use it for the special Nutcracker afternoon tea we had reserved for later in the day. However, staff at the tea refused to apply the 15% dining discount, saying that it couldn't be used in conjunction with the 25% discount we received for booking the tea prior to Nov. 30th (advertised online). So rooms were about 3.5 hours late for us, and sadly we weren't able to apply the discount offered - unless we do more hotel dining, which we haven't planned as we already have breakfast included.
Hopefully the desired late check out will go as planned!
FPC desk did give us a discount coupon for hotel dining to make up for the inconvenience (15% off excluding in-room dining) and said that we could use it for the special Nutcracker afternoon tea we had reserved for later in the day. However, staff at the tea refused to apply the 15% dining discount, saying that it couldn't be used in conjunction with the 25% discount we received for booking the tea prior to Nov. 30th (advertised online). So rooms were about 3.5 hours late for us, and sadly we weren't able to apply the discount offered - unless we do more hotel dining, which we haven't planned as we already have breakfast included.
Hopefully the desired late check out will go as planned!
#28
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Currently staying at the Fairmont Hotel Vancouver, and have platinum benefits. We booked two rooms through the platinum reservation line, and at time of booking we were given a 10 am check-in time and 6 pm late check out. Arrived around noon; rooms weren't ready. FPC desk offered to hold our luggage until they were ready, so we headed out to Robson for some lunch and shopping. Rooms were ready at 1:45 pm.
FPC desk did give us a discount coupon for hotel dining to make up for the inconvenience (15% off excluding in-room dining) and said that we could use it for the special Nutcracker afternoon tea we had reserved for later in the day. However, staff at the tea refused to apply the 15% dining discount, saying that it couldn't be used in conjunction with the 25% discount we received for booking the tea prior to Nov. 30th (advertised online). So rooms were about 3.5 hours late for us, and sadly we weren't able to apply the discount offered - unless we do more hotel dining, which we haven't planned as we already have breakfast included.
Hopefully the desired late check out will go as planned!
FPC desk did give us a discount coupon for hotel dining to make up for the inconvenience (15% off excluding in-room dining) and said that we could use it for the special Nutcracker afternoon tea we had reserved for later in the day. However, staff at the tea refused to apply the 15% dining discount, saying that it couldn't be used in conjunction with the 25% discount we received for booking the tea prior to Nov. 30th (advertised online). So rooms were about 3.5 hours late for us, and sadly we weren't able to apply the discount offered - unless we do more hotel dining, which we haven't planned as we already have breakfast included.
Hopefully the desired late check out will go as planned!
My advice would be to try to have the discount applied at check-out, telling them the restaurant staff were unable to apply the discount. Dont know whether your discount code had any restrictions attached, but definitely worth a short IMO.
#29
Join Date: Jan 2010
Location: YVR
Programs: Aeroplan, Fairmont Presidents Club, SPG, Mariott,Continental, Westjet
Posts: 77
Sorry to hear about that. In case its comforting. Fairmont regularly screws up my early check-in requests, especially when it would be useful, and Ive rarely received an apology. IME the Plat res. agents also stress the point that its only a request and any request is not confirmed, but rather its up to the individual hotel.
My advice would be to try to have the discount applied at check-out, telling them the restaurant staff were unable to apply the discount. Dont know whether your discount code had any restrictions attached, but definitely worth a short IMO.
My advice would be to try to have the discount applied at check-out, telling them the restaurant staff were unable to apply the discount. Dont know whether your discount code had any restrictions attached, but definitely worth a short IMO.
#30
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Currently staying at the Fairmont Hotel Vancouver, and have platinum benefits. We booked two rooms through the platinum reservation line, and at time of booking we were given a 10 am check-in time and 6 pm late check out. Arrived around noon; rooms weren't ready. FPC desk offered to hold our luggage until they were ready, so we headed out to Robson for some lunch and shopping. Rooms were ready at 1:45 pm.
FPC desk did give us a discount coupon for hotel dining to make up for the inconvenience (15% off excluding in-room dining) and said that we could use it for the special Nutcracker afternoon tea we had reserved for later in the day. However, staff at the tea refused to apply the 15% dining discount, saying that it couldn't be used in conjunction with the 25% discount we received for booking the tea prior to Nov. 30th (advertised online). So rooms were about 3.5 hours late for us, and sadly we weren't able to apply the discount offered - unless we do more hotel dining, which we haven't planned as we already have breakfast included.
Hopefully the desired late check out will go as planned!
FPC desk did give us a discount coupon for hotel dining to make up for the inconvenience (15% off excluding in-room dining) and said that we could use it for the special Nutcracker afternoon tea we had reserved for later in the day. However, staff at the tea refused to apply the 15% dining discount, saying that it couldn't be used in conjunction with the 25% discount we received for booking the tea prior to Nov. 30th (advertised online). So rooms were about 3.5 hours late for us, and sadly we weren't able to apply the discount offered - unless we do more hotel dining, which we haven't planned as we already have breakfast included.
Hopefully the desired late check out will go as planned!
This discount coupon, was it posted to your file electronically?..