Fairmont President's Club MASTER FAQ
Aug 3, 2017, 11:10 pm
#646
Join Date: Aug 2015
Posts: 27
I don't understand this part: "total price for this booking has been updated to reflect a 5-night stay as opposed to the price for the original 2-night stay."
You extended your stay with free nights, so the entire price should not have changed. Assuming a nightly rate of $100, your Room Rate Information page would have said:
After adding the free nights, it should look like this:
As Jasper2009 said, it's quite normal when applying a room or suite upgrade certificate for the booking to still display the original room paid, not the upgrade room you will stay in.
You extended your stay with free nights, so the entire price should not have changed. Assuming a nightly rate of $100, your Room Rate Information page would have said:
After adding the free nights, it should look like this:
As Jasper2009 said, it's quite normal when applying a room or suite upgrade certificate for the booking to still display the original room paid, not the upgrade room you will stay in.
I guess I'll give the hotel a call tomorrow.
Aug 6, 2017, 7:55 pm
#647
Join Date: May 2013
Programs: Aeroplan, BONVOY GOLD
Posts: 313
If you book through AMEX using FHR, can you apply a Fairmont promo code to the rate? Or can I book directly through Fairmont and get the FHR benefits added on?
ex I'd like to use the BC Residents rate in Vancouver, + get FHR Benefits (free breakfast/$100 dining credit)
ex I'd like to use the BC Residents rate in Vancouver, + get FHR Benefits (free breakfast/$100 dining credit)
Aug 6, 2017, 8:01 pm
#648
FlyerTalk Evangelist
Original Poster
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
If you book through AMEX using FHR, can you apply a Fairmont promo code to the rate? Or can I book directly through Fairmont and get the FHR benefits added on?
ex I'd like to use the BC Residents rate in Vancouver, + get FHR Benefits (free breakfast/$100 dining credit)
ex I'd like to use the BC Residents rate in Vancouver, + get FHR Benefits (free breakfast/$100 dining credit)
Aug 21, 2017, 10:48 am
#649
Join Date: Mar 2015
Posts: 37
I currently have two free night certs but want to stay 3 nights.
I'm thinking about booking two nights via Chase Luxury Hotels & Resorts, and the third on Fairmont's site. Am I able to apply the two free nights toward the nights booked through Chase? And then apply my suite upgrade cert to the whole stay?
I'm thinking about booking two nights via Chase Luxury Hotels & Resorts, and the third on Fairmont's site. Am I able to apply the two free nights toward the nights booked through Chase? And then apply my suite upgrade cert to the whole stay?
Aug 21, 2017, 11:02 am
#650
FlyerTalk Evangelist
Original Poster
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
I currently have two free night certs but want to stay 3 nights.
I'm thinking about booking two nights via Chase Luxury Hotels & Resorts, and the third on Fairmont's site. Am I able to apply the two free nights toward the nights booked through Chase? And then apply my suite upgrade cert to the whole stay?
I'm thinking about booking two nights via Chase Luxury Hotels & Resorts, and the third on Fairmont's site. Am I able to apply the two free nights toward the nights booked through Chase? And then apply my suite upgrade cert to the whole stay?
2. Leaving that aside, it's worth noting that you're technically not entitled to any of the additional benefits (such as breakfast) when applying free night certs, especially when it's not part of a longer stay
3. I would personally book the same rate for all three nights and then apply the free night certs and the suite upgrade cert
Aug 21, 2017, 11:07 am
#651
Join Date: Mar 2015
Posts: 37
1. There's been some speculation that Chase hotel bookings are / will be treated as 3rd party bookings, which would prevent you from using an upgrade cert
2. Leaving that aside, it's worth noting that you're technically not entitled to any of the additional benefits (such as breakfast) when applying free night certs, especially when it's not part of a longer stay
3. I would personally book the same rate for all three nights and then apply the free night certs and the suite upgrade cert
2. Leaving that aside, it's worth noting that you're technically not entitled to any of the additional benefits (such as breakfast) when applying free night certs, especially when it's not part of a longer stay
3. I would personally book the same rate for all three nights and then apply the free night certs and the suite upgrade cert
So I take it you don't think booking 1 night through Chase UR, then the next two through Fairmont, then trying to apply 2 free nights to the Fairmont nights and a suite upgrade to the whole stay is a good idea?
Aug 21, 2017, 1:55 pm
#652
FlyerTalk Evangelist
Original Poster
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
If it treats them as 3rd party bookings, it won't work.
If it treats them the same as AMEX FHR bookings and other consortia bookings (such as Virtuoso, Travel Leaders Select) it will be no problem.
Aug 30, 2017, 1:51 pm
#653
Join Date: Aug 2017
Posts: 19
I'm honestly not 100% sure since there was some talk about Fairmont changing the way it treats Chase bookings.
If it treats them as 3rd party bookings, it won't work.
If it treats them the same as AMEX FHR bookings and other consortia bookings (such as Virtuoso, Travel Leaders Select) it will be no problem.
If it treats them as 3rd party bookings, it won't work.
If it treats them the same as AMEX FHR bookings and other consortia bookings (such as Virtuoso, Travel Leaders Select) it will be no problem.
Hello,
I am new to this and have a question. I have 2 free nights from the signup.
How do I apply this to a paid booking?
thanks
Aug 30, 2017, 3:22 pm
#654
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
First, did you book the "Fairmont" room category? You generally can't apply free nights against higher category rooms (unless you also have an upgrade certificate applied).
Second, check the black out dates for the property you booked at.
http://www.fairmont.com/promotions/cardlimitedaccess/
Call Fairmont to say you want to apply your certificate to your existing booking.
Aug 31, 2017, 8:59 am
#655
Join Date: Aug 2017
Posts: 19
You can apply your free night cert to an existing booking.
First, did you book the "Fairmont" room category? You generally can't apply free nights against higher category rooms (unless you also have an upgrade certificate applied).
Second, check the black out dates for the property you booked at.
http://www.fairmont.com/promotions/cardlimitedaccess/
Call Fairmont to say you want to apply your certificate to your existing booking.
First, did you book the "Fairmont" room category? You generally can't apply free nights against higher category rooms (unless you also have an upgrade certificate applied).
Second, check the black out dates for the property you booked at.
http://www.fairmont.com/promotions/cardlimitedaccess/
Call Fairmont to say you want to apply your certificate to your existing booking.
No I have not made any booking yet. what is confusing me is, can I not book straight with the certificates? why should e book and then apply the certs?
thanks.
Aug 31, 2017, 9:04 am
#656
FlyerTalk Evangelist
Original Poster
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
But technically speaking, the agent would first create a paid reservation and then apply your free night certs (and if you fail to have the certs at time of check-in, you'd be charged the rate quoted)
Sep 3, 2017, 6:57 am
#658
Join Date: Jun 2012
Posts: 493
You can log in into your account online and click on certificates. Once it is booked, you will see it there. Also, to use those $25 dining/Willow Stream certificates, you tell the hotel and they should grab them and credit you. At least that is what we did.
Sep 3, 2017, 8:07 am
#659
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,732
No, it doesn't work that way. Certificates are not redeemed at the time of booking. The certificate needs to be available in your account at the time of check-in, not booking. The hotel will redeem it upon check-in, or sometimes they do it a bit later. They shouldn't be redeeming anything upon booking.
Sep 3, 2017, 3:06 pm
#660
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,768
I pride myself to know everything fairmont but this I don't my wife just crossed threshold for platinum for 2017. Hasn't even shown on her account yet. will she get certificates this year or only next ywar?