http://www.flyertalk.com/forum en Sat, 21 Nov 2009 15:00:52 GMT vBulletin 60 http://www.flyertalk.com/forum/images/misc/rss.jpg http://www.flyertalk.com/forum http://www.flyertalk.com/forum/westjet-passenger-perks/1019284-ws-canadian-airline-year.html Sat, 21 Nov 2009 14:40:14 GMT According to the Mazatlan tourism board. ]]> tracon http://www.flyertalk.com/forum/westjet-passenger-perks/1019284-ws-canadian-airline-year.html http://www.flyertalk.com/forum/westjet-passenger-perks/1019047-westjet.html Fri, 20 Nov 2009 18:02:18 GMT Anyone tried to reach Westjet at their new an improved super service centre?

I've been trying to get a real person on the line for over 1 week-calling several times per day. I get everything from "Please stay on the line, your call is important to us to Due to an unexpected number of calls we are not accepting anymore (or some such thing). Please try back in a few hours.

Tried emailing and get an automated email reply.

Yikes-I think they need to re-look at their new structure. ]]> mom_rules http://www.flyertalk.com/forum/westjet-passenger-perks/1019047-westjet.html http://www.flyertalk.com/forum/westjet-passenger-perks/1017101-wj-assistance-get-gate-yyz-13-yr-old-child.html Sun, 15 Nov 2009 14:48:37 GMT My daughter will go with my wife to YYZ (from YOW) on WJ together, but come back separately. WJ does offer asistance in such scenarios, according to the airport agent yesterday - would the WJ agent take her to the gate. Alternatively, would... My daughter will go with my wife to YYZ (from YOW) on WJ together, but come back separately.

WJ does offer asistance in such scenarios, according to the airport agent yesterday - would the WJ agent take her to the gate.

Alternatively, would WJ or the airport give my wife a gate pass, so she can accompany my daughter to the gate? ]]> FlyerGoldII http://www.flyertalk.com/forum/westjet-passenger-perks/1017101-wj-assistance-get-gate-yyz-13-yr-old-child.html http://www.flyertalk.com/forum/westjet-passenger-perks/1017096-questions-wj-tickets.html Sun, 15 Nov 2009 14:32:11 GMT I bought a WJ ticket for the first time ever a few days ago, and I changed the flights yesterday. The agent stated that WJ does not offer passengers to be standby (on earlier fligths?). The 24 hr rule refers to a refund (minus the penalty... I bought a WJ ticket for the first time ever a few days ago, and I changed the flights yesterday.

The agent stated that WJ does not offer passengers to be standby (on earlier fligths?).

The 24 hr rule refers to a refund (minus the penalty fees) directly to the customer - after the 24 hr from the time of ticket purchase has elapsed, the money would be credited to the passenger, to be used within 1 year.

PS-If one has to change the ticket after buying it (for whatever reason), does WJ (like AC) allow a full refund of the ticket, even without a penalty being charged? ]]> FlyerGoldII http://www.flyertalk.com/forum/westjet-passenger-perks/1017096-questions-wj-tickets.html http://www.flyertalk.com/forum/westjet-passenger-perks/1017095-time-reach-wj-telephone-reservation-agents.html Sun, 15 Nov 2009 14:27:17 GMT I bought a ticket (for my family) on line a few days ago, and I wanted to change it. Over the weekend (Fri night, Sat morning, and Sat afternoon) I hung up after being on the phone for 30 minutes - I then went to the local airport (YOW) - which is... I bought a ticket (for my family) on line a few days ago, and I wanted to change it. Over the weekend (Fri night, Sat morning, and Sat afternoon) I hung up after being on the phone for 30 minutes - I then went to the local airport (YOW) - which is only 10 minutes by car from our home - and dealt with the issues (of-rechanging the flight).

The agent was surprised that I could not get through to a telephone reservations agent - she said that 100 had just been hired! ]]> FlyerGoldII http://www.flyertalk.com/forum/westjet-passenger-perks/1017095-time-reach-wj-telephone-reservation-agents.html http://www.flyertalk.com/forum/westjet-passenger-perks/1017023-westjet-fare-changes.html Sun, 15 Nov 2009 03:55:28 GMT Very strange - Last night 69 dollars fares Edmonton to Vancouver with their current seat sale. I went on today and the price was up to 99 dollars; so I went to Air Canada and got them for 69 dollars. When I checked Westjet prices about 2... Very strange -

Last night 69 dollars fares Edmonton to Vancouver with their current seat sale.

I went on today and the price was up to 99 dollars; so I went to Air Canada and got them for 69 dollars.

When I checked Westjet prices about 2 hours later on another computer they were 69 dollars again. But I stayed with AC.

What's going on? ]]> JohnOClark http://www.flyertalk.com/forum/westjet-passenger-perks/1017023-westjet-fare-changes.html http://www.flyertalk.com/forum/westjet-passenger-perks/1015663-whose-responsibility.html Tue, 10 Nov 2009 11:38:24 GMT So a friend of mine recently was subject to an aircraft going tech at the gate and was bumped off his most recent WS flight. Now to their credit, the sabre problems (based on the limited discussion I've had with him) have subsided and he wasn't complaining about an hour plus on hold, so that's a good sign.

What struck me as odd, however, was his claim that while he was bumped onto the next flight of the day, it was the airport that didn't approve the bump which apparently screwed up his itinerary. Now this sounds unbelieveable to me: I can't understand how the airport authority would have any sort of say as to who can fly on what flight, but I wanted to bring it up with the WS experts.

In the case of mechanical irrops, does the airport have anything at all to do with rescheduling pax onto a different flight, or was someone making up the rules as they go? Anyone have any insights? ]]> DJ Bitterbarn http://www.flyertalk.com/forum/westjet-passenger-perks/1015663-whose-responsibility.html http://www.flyertalk.com/forum/westjet-passenger-perks/1014959-olci.html Sun, 08 Nov 2009 08:46:04 GMT why does WestJet need to know if I'm a female or male when I am doing web check-in? What purpose could this possibly serve? ]]> calgary_jay http://www.flyertalk.com/forum/westjet-passenger-perks/1014959-olci.html http://www.flyertalk.com/forum/westjet-passenger-perks/1014841-obscene-lineups-yesterday-yyc.html Sat, 07 Nov 2009 20:58:11 GMT Seemingly because of "hiccups" in the new Sabre system, the lineups yesterday afternoon at YYC were ridiculous. There had to be at least 200 people in line to check bags ("Self-check") and 150 in the "need-to-check-in" lines. I talked to the CSA who checked me in and she said it was a crazy day (and has been like that all week in the afternoons) - and all because of the new system.

I've never seen lines like that - the lines stretched all the way to the charter checkin counters at the very end of the concourse. Crazy. My wife, son, and I arrived at 4:15 to check in for our 6:10 to YOW, and we only got though security at 5:45. Made for a pretty stressful travel experience!!

That all being said - the CSAs were fantastic and in good spirits, even though I'm sure they were dealing with abuse from frustrated passengers all day. Good on the CSAs for doing such a good job with such a painful situation to deal with. (our CSA managed to get us an extra seat for our baby even though she wasn't sure how and it took her 10 minutes to force the computer to do it... great job!!!) ]]> billybob123 http://www.flyertalk.com/forum/westjet-passenger-perks/1014841-obscene-lineups-yesterday-yyc.html http://www.flyertalk.com/forum/westjet-passenger-perks/1013897-glitches-fail-faze-westjet.html Thu, 05 Nov 2009 07:55:37 GMT http://www.theglobeandmail.com/report-on-business/glitches-fail-to-faze-westjet/article1351780/ new computer reservations system is giving major headaches to WestJet Airlines Ltd., but the carrier vows to work out the bugs, saying the technology... http://www.theglobeandmail.com/repor...rticle1351780/

new computer reservations system is giving major headaches to WestJet Airlines Ltd., but the carrier vows to work out the bugs, saying the technology opens the door to partnerships with foreign carriers.

Since WestJet introduced the SabreSonic system on Oct. 17, its website has crashed twice, leading to complaints from consumers frustrated by long waits to get through to the carrier's call centre, either to book flights or make changes and cancellations. There have also been 40-minute delays at airports because of various computer-related glitches, including problems originating from the Sabre Travel Network.

WestJet chief executive officer Sean Durfy sent an e-mail to customers on Oct. 23, apologizing for the "slowdowns" in service - a contrite message also posted on the airline's website and still displayed this week as the first screen that consumers see.

In an interview yesterday, Mr. Durfy said the short-term pain will pass, and the Calgary-based carrier is looking forward to the benefits of having new technology that interacts with the computers of foreign airlines.

"When the system stabilizes, it will give us a bunch more flexibility," he said. ]]> tcook052 http://www.flyertalk.com/forum/westjet-passenger-perks/1013897-glitches-fail-faze-westjet.html http://www.flyertalk.com/forum/westjet-passenger-perks/1013740-corridor-pass-update.html Wed, 04 Nov 2009 22:49:28 GMT I am in receipt of an email from Duncan Bureau in which Corridor Pass holders have been granted an extra month of coupon validity, as well as receiving an extra 2 credits (equivalent to a free YUL/YOW-YYZ r/t)...plus a direct email address at which... I am in receipt of an email from Duncan Bureau in which Corridor Pass holders have been granted an extra month of coupon validity, as well as receiving an extra 2 credits (equivalent to a free YUL/YOW-YYZ r/t)...plus a direct email address at which to place reservations in order to bypass the clogged res lines.
I believe that this is an honourable and reasonable apology for the problems encountered to date as well as a viable solution (a buddy of mine advised that he received a response within 60min for the email he sent to place a reservation...as well as had a phone call back from Gregg Saretsky, so, this shows a willingness to keep pax in the fold). ]]> dunderhead http://www.flyertalk.com/forum/westjet-passenger-perks/1013740-corridor-pass-update.html http://www.flyertalk.com/forum/westjet-passenger-perks/1013662-westjet-50-off-sale-deceptive.html Wed, 04 Nov 2009 19:13:31 GMT Banner states "50% off all destinations."

Apparently YEG-YYC is not one of these as the $109 fare is NOT 50% off the regular fare of $149. Booked AC to get the sale plus to avoid the phone/web nightmare currently going on. ]]> Altaflyer http://www.flyertalk.com/forum/westjet-passenger-perks/1013662-westjet-50-off-sale-deceptive.html http://www.flyertalk.com/forum/westjet-passenger-perks/1013582-westjet-earnings-drop-46-percent-weak-demand.html Wed, 04 Nov 2009 15:05:12 GMT http://ca.reuters.com/article/businessNews/idCATRE5A331M20091104 TORONTO (Reuters) - WestJet Airlines Ltd (WJA.TO: Quote) posted a 46 percent decrease in third-quarter earnings on Wednesday as the Canadian airline struggled with weak consumer... http://ca.reuters.com/article/busine...5A331M20091104

TORONTO (Reuters) - WestJet Airlines Ltd (WJA.TO: Quote) posted a 46 percent decrease in third-quarter earnings on Wednesday as the Canadian airline struggled with weak consumer confidence and heightened competition in the industry.
Canada's No. 2 airline reported earnings of C$31.4 million ($29.6 million), or 24 Canadian cents a share, for the three months to end-September, down from a profit of C$57.9 million, or 45 Canadian cents, in the same period a year earlier.

WestJet's revenue fell 16.4 percent to C$600.6 million. ]]> tcook052 http://www.flyertalk.com/forum/westjet-passenger-perks/1013582-westjet-earnings-drop-46-percent-weak-demand.html http://www.flyertalk.com/forum/westjet-passenger-perks/1012778-web-check.html Mon, 02 Nov 2009 14:08:26 GMT I haven't seen this question asked on the forum yet (if it was, I apologize in advance).

I have a reservation that was booked through West Jet's old reservation system and was wondering if I'll still be able to check in online and select seats 24 hours in advance?

Thanks! ]]> -Star- http://www.flyertalk.com/forum/westjet-passenger-perks/1012778-web-check.html http://www.flyertalk.com/forum/westjet-passenger-perks/1012670-westjet-took-my-money.html Mon, 02 Nov 2009 04:17:55 GMT Had a return portion of a flight for Oct 26 from YYZ-YYC. Ticket was booked through call center as was utilizing credit from previously cancelled flight. I had to change the flight Monday aftenroon but wasn't able to get through to call center (unexpected volume of calls so not taking any more....sounds like the Alberta H1N1 clinics!) and couldn't change online as new system couldn't find the reservation.

I booked AC instead and did not show for my WJ flight. Tried every day to get through to WJ with success finally yesterday. Explained the situation and requested the value of missed flight be reinstated. Was told that wasn't possible and it wasn't westjet's fault my plans aren't set in stone and changed at the last minute. So because westjet screwed up their system implementation and is inundated with phone calls, I lost the value of my WJ ticket and had to pay additional $$$ for AC ticket.

This is customer service??????? ]]> wolvie007 http://www.flyertalk.com/forum/westjet-passenger-perks/1012670-westjet-took-my-money.html