FlyerTalk Forums - Virgin flying club

FlyerTalk Forums - Virgin flying club http://www.flyertalk.com/forum en Sat, 21 Nov 2009 13:56:50 GMT vBulletin 60 http://www.flyertalk.com/forum/images/misc/rss.jpg FlyerTalk Forums - Virgin flying club http://www.flyertalk.com/forum Flight re-timed (involuntary) and refund http://www.flyertalk.com/forum/virgin-flying-club/1019082-flight-re-timed-involuntary-refund.html Fri, 20 Nov 2009 19:50:00 GMT Question: I have booked a non-ref, non-chg UC ticket (LHR-JFK-LHR via expedia.co.uk) a few months ago, I have just realized that VS has re-timed my outbound flight (e.g. almost 3 hours later then original schedule), can I request a full refund of my... Question: I have booked a non-ref, non-chg UC ticket (LHR-JFK-LHR via expedia.co.uk) a few months ago, I have just realized that VS has re-timed my outbound flight (e.g. almost 3 hours later then original schedule), can I request a full refund of my ticket due to this involuntary change? ]]> Virgin flying club LHSEN http://www.flyertalk.com/forum/virgin-flying-club/1019082-flight-re-timed-involuntary-refund.html Difficulty redeeming Miles on Virgin http://www.flyertalk.com/forum/virgin-flying-club/1018953-difficulty-redeeming-miles-virgin.html Fri, 20 Nov 2009 12:44:24 GMT Is it just me or are others finding it harder and harder to redeem miles on any Virgin flights. in particular my planned vacation to Hong kong is now a no go due to practically total unavailability of any Upper Class seats. I recently earned 52500... Is it just me or are others finding it harder and harder to redeem miles on any Virgin flights. in particular my planned vacation to Hong kong is now a no go due to practically total unavailability of any Upper Class seats. I recently earned 52500 BMI/Star Alliance points and got a Business Class ticket (Miles + cash) on Thai absolutely no problem.

I love the Virgin brand but my loyalty is going elsewhere due to inability to redeem miles

:( ]]> Virgin flying club dickietruncheon http://www.flyertalk.com/forum/virgin-flying-club/1018953-difficulty-redeeming-miles-virgin.html LGW-HAV in Premium Economy http://www.flyertalk.com/forum/virgin-flying-club/1018672-lgw-hav-premium-economy.html Thu, 19 Nov 2009 17:20:22 GMT Hi! I am looking at flying to Cuba in May 2010 in Premium Economy. From what I can gather, the aircraft will be a B744. Other than for aircraft swaps, is there any chance/plan for the premium Economy cabins to be upgraded to the LHR-style... Hi!

I am looking at flying to Cuba in May 2010 in Premium Economy. From what I can gather, the aircraft will be a B744. Other than for aircraft swaps, is there any chance/plan for the premium Economy cabins to be upgraded to the LHR-style leather seats? I've read on a couple of forums that on the lower deck there are the 'wave' seats, and on the upper deck, the original seats - is that true, or are they all the same (if the same, which style)? Whats the IFE like? The deal I can get in very good for PE (K Class), but there are no offers for UC - if I turn up at the airport on the day and request to pay for an upgrade, what sort of cost would this be, if permissable at all. What about at HAV? Is this route very busy? (I know at the moment there are at least 9 seats in every class) I'm aiming to depart on 2 May, returning on 16 May (off peak?). Anyone got any HAV-specific anecdotes?

Thanks for any comments/advice. ]]> Virgin flying club shefgab http://www.flyertalk.com/forum/virgin-flying-club/1018672-lgw-hav-premium-economy.html Fare class to upgrade http://www.flyertalk.com/forum/virgin-flying-club/1018442-fare-class-upgrade.html Wed, 18 Nov 2009 21:34:21 GMT Short of calling the useless call centre, is there any way to see if there is availability in the required fare brackets to upgrade from Y to PE? Short of calling the useless call centre, is there any way to see if there is availability in the required fare brackets to upgrade from Y to PE? ]]> Virgin flying club rpjepson http://www.flyertalk.com/forum/virgin-flying-club/1018442-fare-class-upgrade.html how long for miles to post http://www.flyertalk.com/forum/virgin-flying-club/1018269-how-long-miles-post.html Wed, 18 Nov 2009 13:26:20 GMT just returned from las vegas with virgin but my miles haven't posted yet in my diamond club account
how long do they usually take
thanks
debbie
ps
forgot to add
i have lost my boarding passes so bmi cant help(wont help) and virgin wont reply to my email's when i ask for copies
arrrrrgggggg ]]> Virgin flying club deb501 http://www.flyertalk.com/forum/virgin-flying-club/1018269-how-long-miles-post.html <![CDATA[Switch Amex White -> Black]]> http://www.flyertalk.com/forum/virgin-flying-club/1018226-switch-amex-white-black.html Wed, 18 Nov 2009 09:18:41 GMT Hi

I am planning a UC trip next year with my gf and have a VS Amex White with the £15k threshold for compaanion ticket. The VS Amex Black being half that. Now as I'm half way through my year and I'm over the £7500, can I switch to Black and qualify for the companion ticket ?

I know that I can using my BA Amex, does VS have the same policy ?

As I'm relativly new to VS companion tickets, I got confused by the website which gave an indication that you could only use miles for redemption, while the T&C says you can use cash...so does Companion Ticket apply to both buying with cash and buying with miles ? ]]> Virgin flying club zoneduk http://www.flyertalk.com/forum/virgin-flying-club/1018226-switch-amex-white-black.html UC seats http://www.flyertalk.com/forum/virgin-flying-club/1017072-uc-seats.html Sun, 15 Nov 2009 10:52:53 GMT What happens if the only seats that are empty for a flight are a few Upperclass seats here and there, do they leave those seats empty or do they offer them all to other passengers as a free upgrade. Just curious thats all. What happens if the only seats that are empty for a flight are a few Upperclass seats here and there, do they leave those seats empty or do they offer them all to other passengers as a free upgrade. Just curious thats all. ]]> Virgin flying club Mercurial flyer http://www.flyertalk.com/forum/virgin-flying-club/1017072-uc-seats.html What is holding VS from coming back to YYZ? http://www.flyertalk.com/forum/virgin-flying-club/1016993-what-holding-vs-coming-back-yyz.html Sun, 15 Nov 2009 01:23:47 GMT I've heard rumors crop up in and out about Virgin making a Toronto comeback. But thus nothing has developed. I'm curious if it has anything to do with the lack of slot available at LHR for a YYZ flight that has been the primary obstacle? They have to operate out of LHR to make YYZ viable (to compete with BA & AC) as the previous attempt out of LGW yielded poor results right? Can someone shed some light? ]]> Virgin flying club ff_flyer99 http://www.flyertalk.com/forum/virgin-flying-club/1016993-what-holding-vs-coming-back-yyz.html miles value http://www.flyertalk.com/forum/virgin-flying-club/1016837-miles-value.html Sat, 14 Nov 2009 15:03:11 GMT I have 35,000 miles and the option of cashing in 35,000 miles more or taking £350 cash instead. Which is the better deal? I do not really fly on Virgin. I have 35,000 miles and the option of cashing in 35,000 miles more or taking £350 cash instead.

Which is the better deal?

I do not really fly on Virgin. ]]> Virgin flying club meester69 http://www.flyertalk.com/forum/virgin-flying-club/1016837-miles-value.html Truly incompetent Flying Club customer service! http://www.flyertalk.com/forum/virgin-flying-club/1016780-truly-incompetent-flying-club-customer-service.html Fri, 13 Nov 2009 14:26:04 GMT In recent months, my family and I have had many interactions with FC customer service - via email, phone and fax. All interactions were handled very unsatisfactorily by a bunch of really incompetent staff. :td: 1) My wife signed up for a new FC... In recent months, my family and I have had many interactions with FC customer service - via email, phone and fax. All interactions were handled very unsatisfactorily by a bunch of really incompetent staff. :td:

1) My wife signed up for a new FC account on the FC website that offered 500 bonus miles on sign up: http://www.virginatlantic.com/en/gb/...b4.jsp?ad=AFF1 After a while, the bonus miles weren't credited. Sent FC an email from the website. Someone replied the following day to say that the promo had expired on 26 August, so she's not entitled to the bonus miles - which is complete nonsense, since the promo exists to this day on the FC website and there's absolutely no mention of deadline. My wife disputed the response immediately. Only after one month later, someone else replied to apologise for earlier wrong response, and only then adjusted the bonus points.

2) I sent an email through FC website sometime ago to clarify whether the online shopping bonus 500 miles is awarded only to the first purchase transaction on condition that it's greater than GBP 25, or awarded onetime only to any transaction greater than GBP 25 (which may not may not be the first purchase). IIRC the terms weren't too clear when the promo first started in the summer. Seven (yes, seven!) weeks later, some idiot replied "yes sir, you're eligible to earn FC miles for all your online shopping done after 10 June". It's obvious that she hadn't even bothered to read my email properly; I'm inclined to believe that comprehending a simple question was way beyond her intellect.

3) And today I called FC customer service in HKG to follow up on a fax instruction sent earlier in the week. The conversation went like this:
Me: Has the fax been received and acted upon?
VS: Which number did you fax it to?
Me: 2537 4544
VS: Were you trying to fax it to FC?
Me: Yes, that's the FC fax number as stated on your HKG website: http://www.virgin-atlantic.com/en/hk...ctus/index.jsp
VS: But that's the wrong number! You should've faxed it to [another number not published on FC website] instead!
Me: If it's the wrong number, why is it published as the HKG FC fax number on your website?
VS: That's the sales department fax number. Not for FC.
Me: How am I even supposed to know that your published number is incorrect and to know of this alternative, secret unpublished number???

Frankly, I give up! Just waiting for the soonest opportunity to burn all my gold family account VS miles, then have nothing more to do with them. :mad: ]]> Virgin flying club carrotjuice http://www.flyertalk.com/forum/virgin-flying-club/1016780-truly-incompetent-flying-club-customer-service.html How to request rental car missing miles http://www.flyertalk.com/forum/virgin-flying-club/1016426-how-request-rental-car-missing-miles.html Thu, 12 Nov 2009 06:09:23 GMT I had two Avis rental back more than 1 month ago, both miles did not post to my account as usual. I used the link on VS website to request missing miles, both told me the miles have been send to Avis for processing, but still nothing. I also... I had two Avis rental back more than 1 month ago, both miles did not post to my account as usual. I used the link on VS website to request missing miles, both told me the miles have been send to Avis for processing, but still nothing.

I also wrote a email to them one week ago, but they did not reply

What is the best time to call Vs, I call them today was on hold for more than 30 mins, finally gave up.

Any suggestions?

Thanks ]]> Virgin flying club yyliu88 http://www.flyertalk.com/forum/virgin-flying-club/1016426-how-request-rental-car-missing-miles.html PHL http://www.flyertalk.com/forum/virgin-flying-club/1016253-phl.html Wed, 11 Nov 2009 20:57:36 GMT Is there any chance Virgin Atlantic would start PHL service anytime? Is there any chance Virgin Atlantic would start PHL service anytime? ]]> Virgin flying club EAL http://www.flyertalk.com/forum/virgin-flying-club/1016253-phl.html Double Miles on USAirways Flights - STEP UP A TIER WITH US AIRWAYS http://www.flyertalk.com/forum/virgin-flying-club/1015625-double-miles-usairways-flights-step-up-tier-us-airways.html Tue, 10 Nov 2009 06:43:05 GMT STEP UP A TIER WITH US AIRWAYS (http://www.virgin-atlantic.com/en/gb/frequentflyer/offersandnews/partners/usairwaysnov09.jsp) ---Quote--- Now is your opportunity to move up in the world, as you can earn tier points and double miles, just for... STEP UP A TIER WITH US AIRWAYS

Quote:

Now is your opportunity to move up in the world, as you can earn tier points and double miles, just for flying with our partner, US Airways.

Simply fly with Virgin Atlantic to the USA and connect onto to one of the numerous flights that US Airways offers, or fly direct with US Airways internationally, and earn double miles until 31 January 2010. In addition to your bonus miles, you'll also earn tier points to help you reach or maintain Silver or Gold membership*

To qualify for this fantastic offer, you must have taken both outgoing and return flights before the end of January, so book online at www.usairways.com Opens in a new window today and make sure you don't miss out.

TERMS & CONDITIONS
* Tier points are only earned on qualifying classes and routes to a Flying Club account.

1. Offer valid for First, Business and Economy return travel made between 1 November 2009 and 31 January 2010.
2. Both inbound and outbound travel needs to be completed within the promotional period.
3. One way or return flights qualify for bonus miles.
4. Qualifying classes for double miles:
First class: F, A
Full Business: C, D, Z
Full Economy: Y, B
Discounted Economy: M, H, Q, N, V, W, L, S, T, G, K, U, E, R

]]> Virgin flying club Mrp Alert http://www.flyertalk.com/forum/virgin-flying-club/1015625-double-miles-usairways-flights-step-up-tier-us-airways.html Check in for VS flight in a different city?? http://www.flyertalk.com/forum/virgin-flying-club/1015508-check-vs-flight-different-city.html Mon, 09 Nov 2009 22:27:50 GMT Howdy! Not sure how to search threads for this, so here is my question:

I'm flying SFO-JFK Tuesday at 11pm no Virgin America.
I'm flying JFK-LHR on VS 6pm Wednesday night.

Can I check in for my JFK VS flight from SFO?
When I arrive in JFK Wednesday morning, the VS counter and kiosks will be closed. ]]> Virgin flying club serenaviolet http://www.flyertalk.com/forum/virgin-flying-club/1015508-check-vs-flight-different-city.html VS Amex - what is the BA equivalent? http://www.flyertalk.com/forum/virgin-flying-club/1015363-vs-amex-what-ba-equivalent.html Mon, 09 Nov 2009 14:44:39 GMT I am a VS Amex card holder (US) and find the spend on it useful in building my miles, plus the Tier points help me maintain my Gold FF status. IF I were to switch, what is the BA equivalent card - not just a card with miles, but a card that helps... I am a VS Amex card holder (US) and find the spend on it useful in building my miles, plus the Tier points help me maintain my Gold FF status.

IF I were to switch, what is the BA equivalent card - not just a card with miles, but a card that helps you get tier points. (or whatever they are called with BA!)

I have taken advantage of the new Chase/BA Visa card offer, with its 100,000k joining miles, but.. Tier Points?

why bother? well, VS mileage upgrade policy is so insanely tight you cant do anything with anything but a full fare ticket, ($$$) even if you have miles coming out of your wazzo. kind of pisses me off. Was looking at the AA mileage rewards site - and that is a model of clarity and how to do it. It's time to look around, and see what other options I have, besides endlessly accruing VS miles that they barely let you use. ]]> Virgin flying club peegeenyc http://www.flyertalk.com/forum/virgin-flying-club/1015363-vs-amex-what-ba-equivalent.html