#1
aa767flyer , Feb 17, 2012 11:22 pm
Mar 30, 2014I purchased a refundable ticket on EVA Air recently that I ended up needed to cancel EVA states a two month period is need to process this refund. Yet, according to the HK sales office if it was paper it could be done same day.
Seems odd. Not happy on my end.
Anyone have experience with this?
Seems odd. Not happy on my end.
Anyone have experience with this?
#3
Quote:
Seems odd. Not happy on my end.
Anyone have experience with this?
Paper ticket?Originally Posted by aa767flyer
I purchased a refundable ticket on EVA Air recently that I ended up needed to cancel EVA states a two month period is need to process this refund. Yet, according to the HK sales office if it was paper it could be done same day. Seems odd. Not happy on my end.
Anyone have experience with this?
#4
aa767flyer , Feb 18, 2012 3:54 am
Yeah apparently they still have paper tickets go figure! And faster to refund.
#5
Last month, I requested an e- ticket refund on a SFO - TPE flight. I had purchased the ticket through the EVA website. I did not have a ticket number, so I called the EVA call center and they provided me the number.
I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.
I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.
#6
Quote:
I think IATA went 100% E-tickets in 2008. Back then, EVA had certain exceptions where paper ticket had to be issued. Not sure if these exceptions still exist. They are very rare.Originally Posted by aa767flyer
Yeah apparently they still have paper tickets go figure! And faster to refund.
#7
aa767flyer , Feb 20, 2012 12:23 am
Quote:
I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.
Originally Posted by minhaoxue
Last month, I requested an e- ticket refund on a SFO - TPE flight. I had purchased the ticket through the EVA website. I did not have a ticket number, so I called the EVA call center and they provided me the number.I went on the EVA website and filled in their refund request. One week
Later, a full credit was on my credit card. Very efficient and pleased.
Good to know. I sent in the request via the website on Saturday. So will see how long it takes and update.
Just a personal frustration as a consumer we pay and funds are deducted immediately but when a refund is requested a two month waiting period is a bit much to even suggest. Now that feels better to vent!
#8
Quote:
Bizarrely with EVA I've had situations where I've bought a ticket in their own office in VN and they've not even put it through on my CC for 3 or 4 weeks. Then of course I get a while to pay (financed by merchant fees which they don't pass on to me).Originally Posted by aa767flyer
Just a personal frustration as a consumer we pay and funds are deducted immediately but when a refund is requested a two month waiting period is a bit much to even suggest. Now that feels better to vent!
So I'm clawing it back on your behalf!
#9
Quote:
Many airlines still allow paper tickets, for a fee, even if eticket is available. There are also some rare exceptions, mostly interline with obscure carriers, where paper tickets are required.Originally Posted by username
I think IATA went 100% E-tickets in 2008. Back then, EVA had certain exceptions where paper ticket had to be issued. Not sure if these exceptions still exist. They are very rare.
Don't know if this will make you feel better, BA refunded my fully refundable eticket business class fare after six months of multiple emails/calls.
#10
coolfish1103 , Feb 20, 2012 8:30 pm
They may have forgot.
I just called last week China Southern and they told me they FORGOT to process it. Money is refunded through paypal yesterday.
I just called last week China Southern and they told me they FORGOT to process it. Money is refunded through paypal yesterday.
#11
aa767flyer , Feb 21, 2012 12:01 am
Well I guess I cant complain too much my hometown airlines CX and KA can take a few weeks to process refunds.
#12
I recently bought a ticket on EVA website, cancelled it and applied for refund. The confirmation email says it will take 2 months for me to get refund to my credit card. Is it still true in year of 2014?
#13
Quote:
A 24-hour cancellation ticket refund this year was posted in 7~10 days. You can follow the refund progress on EVA website.Originally Posted by sfo3388
I recently bought a ticket on EVA website, cancelled it and applied for refund. The confirmation email says it will take 2 months for me to get refund to my credit card. Is it still true in year of 2014?
#14
Quote:
Thanks! I see refund back to my credit card in 12 business days.Originally Posted by asiadxer
A 24-hour cancellation ticket refund this year was posted in 7~10 days. You can follow the refund progress on EVA website.
#15
hotstepper , Aug 6, 2015 11:44 am
Data point: Booked ticket on EVA website in early July, canceled ticket in late July, refund to my AMEX took 8 days