Programs: AlFursan, AAdvantage, Aeroplan, Avios, Bonvoy, All
Posts: 1,486
Originally Posted by roland_wa
Does anyone know how long Thalys will need to respond a refund request?
Had three hours delay (AMS-BRU) and waiting now three weeks for an answer...
Thank You
Good Luck....Thalys customer service is absolutely abysmal. Of course, you can always call them....I think its an 80 cent/min premium line with different numbers for NL,FR and DE. I've tried this number and gave up after 10 minutes on hold.
I think the only option is to physically go to the office in Bruxelles and find someone there to speak to.
Dec 19, 2011, 5:40 am