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UK CAA to EY: pay delay compensation or we will see you in court

UK CAA to EY: pay delay compensation or we will see you in court

Old Feb 23, 2017, 7:30 am
  #1  
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UK CAA to EY: pay delay compensation or we will see you in court

Recently, someone on another thread stated that the UK government was a champion/partner of Etihad, without offering any proof.

They better get in touch with the government and ask them to rein in their public bodies, as the UK Civil Aviation Authority has publicly singled out Etihad, along with Emirates, American, Turkish Airlines and Singapore Airlines as worst offenders for not paying the mandatory delay compensation to over 200,000 passengers....

Originally Posted by The Independent
Five major airlines have been accused of breaching consumer law by denying 200,000 passengers the compensation they are legally entitled to for delayed flights.

American Airlines, Emirates, Etihad, Singapore Airlines and Turkish Airlines will have to pay compensation or they face being taken to court by the Civil Aviation Authority (CAA).

The CAA said that all the airlines concerned had confirmed them that they had not paid compensation when their delays meant passengers missed a connecting flight.

Mr Moriarty added that the CAA will not hesitate to take the necessary action to ensure airlines change their policies and their customers get the assistance they are entitled to.

Originally Posted by The National
According to the Civil Aviation Authority’s (CAA) data, Emirates was the most complained about airline for the non-payment of compensation for missed connection flights.

However, Eithad described the CAA’s decision to blame the airline in public as "unprofessional and unacceptable".

"Etihad Airways has been engaged in constructive dialogue with the Civil Aviation Authority in the UK on the issue of compensation over several months," said a spokesman for Etihad Airways.

"We take such matters very seriously and in no way look to breach the law.

"Therefore, before even completing the dialogue, we find the CAA’s approach wholly ‘unprofessional and unacceptable’ to publicly blame Etihad Airways for infringements to passengers’ rights which we unreservedly deny."

Following its own review, the airline said it states "categorically" that it has not contravened the law and pledged to maintain dialogue with the CAA to make sure robust compensation policies were in place.

The CAA said it decided to take action after repeated efforts to get airlines to change their policies.
irishguy28 is offline  
Old Feb 23, 2017, 8:57 pm
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Good. These airlines need to get their act together, as it is unfair for compliant airlines to be adhering to a higher standard when these airlines are just coasting by.
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