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Old Jan 21, 2016, 9:41 am
  #31  
 
Join Date: Sep 2000
Location: New York, New York
Programs: AA Gold, Alaska MVP; Free Agent Super Duper Diamond Treasure Chest ;)
Posts: 4,682
Originally Posted by HB7
I would call them and not let up till you speak to a manager or supervisor of some sort.
Is EY responsive on twitter? Perhaps social media might be a way to get a reaction?
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Old Jan 21, 2016, 1:50 pm
  #32  
 
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
broken first class seat
On their Twitter channel for EY Guest premium members, yes. Don't know about their regular Twitter account.
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Old Jan 25, 2016, 7:28 am
  #33  
 
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
[B] fotographer. There is an EY helper on FT. Look up threads or search for EtihadHelper. Send him a PM with details . Best of luck.
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Old Jan 25, 2016, 8:24 am
  #34  
 
Join Date: May 2012
Location: Yorkshire & Bangsaen
Programs: HH Diamond, EY Gold, AY Silver, MR Plat
Posts: 526
broken first class seat
I have found that a comment to their most recent post on the EY Facebook page gets instant attention.
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Old Feb 2, 2016, 7:13 am
  #35  
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Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
Originally Posted by HMPS
[B] fotographer. There is an EY helper on FT. Look up threads or search for EtihadHelper. Send him a PM with details . Best of luck.
thanks for that idea,
got a reply from them, they have now upped it to 15,000 miles with the basic statement that this is our final offer, can post the reply if its ok with FT
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Old Feb 2, 2016, 7:17 am
  #36  
 
Join Date: Oct 2011
Posts: 3,838
Originally Posted by fotographer
thanks for that idea,
got a reply from them, they have now upped it to 15,000 miles with the basic statement that this is our final offer, can post the reply if its ok with FT
Try to escalate, this is still a joke.
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Old Feb 2, 2016, 11:16 am
  #37  
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Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
broken first class seat
Thanks I will
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Old Feb 2, 2016, 4:19 pm
  #38  
 
Join Date: May 2009
Location: World citizen
Programs: Etihad Platinum, Alitalia FRECCIA ALATA
Posts: 266
If you accept this offer. I will not talk to you. Lol. But you know what I mean. This is unacceptable period.
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Old Feb 2, 2016, 8:17 pm
  #39  
 
Join Date: Dec 2005
Location: South Florida
Programs: AA EXP, HH Diamond, Marriott Platinium
Posts: 1,334
Did you contact AA? they may help you with something, after all you paid with your AA miles. You paid for a First Class ticket, with miles, voucher or $$$, it was not free, check if you can star a complain with BBB or DOT, the flight touch US land, which means US rules applies.
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Old Feb 3, 2016, 5:54 am
  #40  
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Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
broken first class seat
Thanks for all the tips
Going to try them all
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Old Feb 3, 2016, 6:17 am
  #41  
 
Join Date: Jan 2016
Location: SIN
Posts: 352
I would chase politely for a few days.
Call/ email - escalate to managers. Surely you would have done that.

Next steps - visit corporate page, take note of management board - write them a nice polite email to all the execs. Email ids are note hard to guess.
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Old Feb 3, 2016, 12:54 pm
  #42  
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Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
broken first class seat
Thanks again
I really appreciate all your thoughts and suggestions
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Old Feb 7, 2016, 4:10 am
  #43  
 
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Originally Posted by fotographer
thanks for that idea,
got a reply from them, they have now upped it to 15,000 miles with the basic statement that this is our final offer, can post the reply if its ok with FT
Sounds like a bargaining in a souk

Ball is in your court. Go after them in a small claims court ? Social media ?
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Old Feb 13, 2016, 3:13 am
  #44  
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Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
broken first class seat
Sorry to let all of you know
No response from anyone so far
I think they are hoping I just away
Very sad but I won't give up
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Old Feb 13, 2016, 2:06 pm
  #45  
HB7
 
Join Date: Feb 2010
Location: London, UK
Programs: BA Exec Club, SIA KrisFlyer, Qantas FF, Emirates Skywards
Posts: 1,850
broken first class seat
The social media idea I believe is a great place to begin to show people what is going on
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