EtihadHelp

We'll definitely pass on your feedback. Thanks. *Sky

EtihadHelp

If you encounter this problem, please send us your Etihad Guest number and a screenshot of the error in a private message, and we'll pass it on to our team and check the availability with them. *Sky

jp1234

Dear EtihadHelp,

Having to book some trips to Asia, I'd like to know, which status benefits for AirBerlin topbonus status holders are still granted? And, if any, how long you plan to do so?

I can't find any official statements. Neither from AB, nor topbonus nor Etihad.

EtihadHelp

Hi there. We are checking with our team if they can advise on this question, and we will let you know as soon as we hear back. *Sky

Sciamano

Dear EtihadHelp,

could you say me if a change of travelling date requires the issue of a new etkt? (passenger, itinerary, booking class and flight numer remain the sasme, only the date)

Thank you

EtihadHelp

Hi there, yes, any change in your travel date will require a reissued ticket if your booking is eligible for date changes. You may make this change through the 'Manage my booking' function on our website, or contact our Reservations team via these numbers: http://www.etihad.com/en-ae/about-us/contact-us/ *Max

Sciamano

So if I have, e.g., on a full flexible fare an AUH-MCT flight EY382 on 2nd October and want to shift it in on EY382 on 3rd October, you will issue a new e-tkt?

EtihadHelp

Hi there, we will only reissue the same ticket. Please call our Contact Centre team if you need further assistance. Thanks *Ikra

Plus1

Please see my post. No help from emailing Etihad

http://www.flyertalk.com/forum/etiha...not-happy.html

Thanks

gosullivan

Hi Etihad help,

While I generally find Etihad an excellent airline to fly with, the Retro Claims process is very frustrating and seems to be getting worse.

It continually takes several weeks/months for miles due to be credited to my Guest Account. Numerous emails are required with the Retro Claims department typically taking a week to respond to each email with an unhelpful generic statement just stating that the claim is under review.

It used to be the case that the problem was mainly when claiming miles with partner airlines. However, it is now even the case with Etihad Flights booked directly through the Etihad website which seems completely unnecessary.

Most recently, I am due miles from two Virgin Australia flights. I have been credited miles for one leg of each flight but still waiting for the miles from the other legs. I would appreciate if you could resolve this situation as a priority.

Thanks.

Hoias

Hi Etihad Help,

I have two questions in regards to status (re-)qualification and expiry date.

1. could you kindly confirm if my understanding of the requalification and new qualification terms are correct?

My Platinum status is valid until 31/12/2017 (+3 month Platinum benefits).

On 31/12/2017 I will have 46 segments
and I will be downgraded to Gold status.
(only 46 of 48 segments required for re-qualification)

In January I will fly 14 segments which will result in a total of 60 segments within 12 rolling months and therefore I should reach Platinum status again.
(60 of 60 segments required for NEW qualification).


2. If above is correct, the new reached Platinum status should be valid for the rest of the qualification year (2018) + 1 year (=31/12/2019)


Could you kindly check the above and confirm if it is correct or if your understanding of the terms are different.

Thank you very much.

EtihadHelp

Hi Gosullivan,

If you send us your Etihad Guest number and booking reference via private message, we can follow up on this for you. *Sky

EtihadHelp

Hi Plus1,

we understand you're disappointed and would like to have a quick look into your case. Can you please send us your case number? *Sky

EtihadHelp

Hi Hoias,
We will check with our Etihad Guest team and let you know. *Sky

Hoias

any news?