Feedback thread for the official EY Lurker, EtihadHelp
Aug 16, 2016, 4:01 am
#856
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Etihadhelp,
Is the chauffeur service still provided for guest miles biz/f tickets ?
Apparently, since 10th of August, it is no longer provided when booking EY biz/f flights on AA using AA miles. So can you confirm that chauffeur service is still provided on EY guestmiles biz/F bookings.
Is the chauffeur service still provided for guest miles biz/f tickets ?
Apparently, since 10th of August, it is no longer provided when booking EY biz/f flights on AA using AA miles. So can you confirm that chauffeur service is still provided on EY guestmiles biz/F bookings.
Aug 16, 2016, 5:06 am
#857
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Etihadhelp,
Is the chauffeur service still provided for guest miles biz/f tickets ?
Apparently, since 10th of August, it is no longer provided when booking EY biz/f flights on AA using AA miles. So can you confirm that chauffeur service is still provided on EY guestmiles biz/F bookings.
Is the chauffeur service still provided for guest miles biz/f tickets ?
Apparently, since 10th of August, it is no longer provided when booking EY biz/f flights on AA using AA miles. So can you confirm that chauffeur service is still provided on EY guestmiles biz/F bookings.
Could we have your ticket number by DM so we can check it out for you. You can check the Chauffeur Service eligibility at the time of booking with American Airlines. For more details about Etihad Chauffeur, please visit: https://www.etihad.com/en-us/plan-an...ook-chauffeur/ Thank you. *Jiaqi
Aug 16, 2016, 5:14 am
#858
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Dear tangey,
Could we have your ticket number by DM so we can check it out for you. You can check the Chauffeur Service eligibility at the time of booking with American Airlines. For more details about Etihad Chauffeur, please visit: https://www.etihad.com/en-us/plan-an...ook-chauffeur/ Thank you. *Jiaqi
Could we have your ticket number by DM so we can check it out for you. You can check the Chauffeur Service eligibility at the time of booking with American Airlines. For more details about Etihad Chauffeur, please visit: https://www.etihad.com/en-us/plan-an...ook-chauffeur/ Thank you. *Jiaqi
I know the American Airlines position.
Can you confirm that an Etihad guestmiles biz/F booking on Etihad is still eligible for the chauffeur service ?
Aug 17, 2016, 12:53 am
#859
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear Tangey,
Can you kindly clarify your query so we can check with the relevant team? Are you planning on booking a ticket on an EY operated flight, using your AA miles or Etihad Guest miles? Are you referring to Business Class Flex (F) booking, or F as in First Class - or do you mean both Business and First Class?
Thank you.
Kind regards, *Kim
Can you kindly clarify your query so we can check with the relevant team? Are you planning on booking a ticket on an EY operated flight, using your AA miles or Etihad Guest miles? Are you referring to Business Class Flex (F) booking, or F as in First Class - or do you mean both Business and First Class?
Thank you.
Kind regards, *Kim
Aug 17, 2016, 4:01 am
#860
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Dear Tangey,
Can you kindly clarify your query so we can check with the relevant team? Are you planning on booking a ticket on an EY operated flight, using your AA miles or Etihad Guest miles? Are you referring to Business Class Flex (F) booking, or F as in First Class - or do you mean both Business and First Class?
Can you kindly clarify your query so we can check with the relevant team? Are you planning on booking a ticket on an EY operated flight, using your AA miles or Etihad Guest miles? Are you referring to Business Class Flex (F) booking, or F as in First Class - or do you mean both Business and First Class?
I am asking has anything changed in relation to access to the complimentary chauffeur service on biz/F EY operated flights booked with Etihad guest miles.
Aug 18, 2016, 10:50 am
#861
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
You will not be entitled for chauffeur service if you book Business Class Saver ticket ("Z" booking class)
*Yas
Aug 19, 2016, 4:37 am
#862
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Hi tangey, kindly note that if you book business class on Etihad operated flights using Eithad Guest miles you will be entitled for a complimentary chauffeur service. (Business Class Guest seat on "I" class or Business Class open seat on "W,D,C,J" classes)
You will not be entitled for chauffeur service if you book Business Class Saver ticket ("Z" booking class)
*Yas
You will not be entitled for chauffeur service if you book Business Class Saver ticket ("Z" booking class)
*Yas
Aug 19, 2016, 7:13 am
#863
Join Date: Jul 2016
Posts: 12
aircraft downgrade
Dear Etihad Help,
I am booked to fly again in business class on your airline. Which I specifically choice your airline for it's superior business class product with flat beds on all sectors. Recently my flight from IST to AUH has had an aircraft change from B787 (with business class flat bed) to a A321 (with regional recliner business class seat). I am not happy with this as I specifically booked these flights as to have a flat bed on all sectors. I called your call centre to request a reroute from a european city with a business class flat bed like I booked. Your call centre told me they were unable to assist as your schedule change policy doesn't provide options in the event of a aircraft type change which results in a product downgrade. (To be honest I don't think they understood that to some customers having a flat bed to sleep is an important consideration for choosing a specific flight). Are you able to assist with providing some options with a business class flat bed from another european port please? I don't want to have to move my travel back to EK to avoid this situation again!
I am booked to fly again in business class on your airline. Which I specifically choice your airline for it's superior business class product with flat beds on all sectors. Recently my flight from IST to AUH has had an aircraft change from B787 (with business class flat bed) to a A321 (with regional recliner business class seat). I am not happy with this as I specifically booked these flights as to have a flat bed on all sectors. I called your call centre to request a reroute from a european city with a business class flat bed like I booked. Your call centre told me they were unable to assist as your schedule change policy doesn't provide options in the event of a aircraft type change which results in a product downgrade. (To be honest I don't think they understood that to some customers having a flat bed to sleep is an important consideration for choosing a specific flight). Are you able to assist with providing some options with a business class flat bed from another european port please? I don't want to have to move my travel back to EK to avoid this situation again!
Aug 21, 2016, 12:36 pm
#864
Join Date: Feb 2015
Programs: BA Gold, LH SEN
Posts: 49
Dear EtihadHelp,
last week I had a very unpleasant experience trying to check-in for my Etihad flight from BOM to AUH in business class. Please see the details in my post http://www.flyertalk.com/forum/etiha...tihad-bom.html
Can you advise how to get compensated for the cost of my phone call to get checked in?
Thanks!
last week I had a very unpleasant experience trying to check-in for my Etihad flight from BOM to AUH in business class. Please see the details in my post http://www.flyertalk.com/forum/etiha...tihad-bom.html
Can you advise how to get compensated for the cost of my phone call to get checked in?
Thanks!
Aug 22, 2016, 12:11 am
#865
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Help
Dear AU25,
Thank you for contacting us and we are sorry to hear for your experience.
Your feedback is valuable and we will have our team address your concerns as necessary.
Kindly send us your booking reference, full name and an email address in a private message to pass them along to our Guest Relations team.
Thank you.
*Leila
Thank you for contacting us and we are sorry to hear for your experience.
Your feedback is valuable and we will have our team address your concerns as necessary.
Kindly send us your booking reference, full name and an email address in a private message to pass them along to our Guest Relations team.
Thank you.
*Leila
Dear Etihad Help,
I am booked to fly again in business class on your airline. Which I specifically choice your airline for it's superior business class product with flat beds on all sectors. Recently my flight from IST to AUH has had an aircraft change from B787 (with business class flat bed) to a A321 (with regional recliner business class seat). I am not happy with this as I specifically booked these flights as to have a flat bed on all sectors. I called your call centre to request a reroute from a european city with a business class flat bed like I booked. Your call centre told me they were unable to assist as your schedule change policy doesn't provide options in the event of a aircraft type change which results in a product downgrade. (To be honest I don't think they understood that to some customers having a flat bed to sleep is an important consideration for choosing a specific flight). Are you able to assist with providing some options with a business class flat bed from another european port please? I don't want to have to move my travel back to EK to avoid this situation again!
I am booked to fly again in business class on your airline. Which I specifically choice your airline for it's superior business class product with flat beds on all sectors. Recently my flight from IST to AUH has had an aircraft change from B787 (with business class flat bed) to a A321 (with regional recliner business class seat). I am not happy with this as I specifically booked these flights as to have a flat bed on all sectors. I called your call centre to request a reroute from a european city with a business class flat bed like I booked. Your call centre told me they were unable to assist as your schedule change policy doesn't provide options in the event of a aircraft type change which results in a product downgrade. (To be honest I don't think they understood that to some customers having a flat bed to sleep is an important consideration for choosing a specific flight). Are you able to assist with providing some options with a business class flat bed from another european port please? I don't want to have to move my travel back to EK to avoid this situation again!
Aug 22, 2016, 4:24 am
#866
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear VirtuallyThere,
Thank you for reaching out to us.
We checked your post and we regret to hear for the experience you had with Air Berlin.
In order to have your case investigated further, please reach out to their Guest Relations team as the occurrences took place with Air Berlin call centre. You may post your feedback online too using their website in the complaint section. They will be happy to look into it for you and assist as necessary.
Thank you.
*Leila
Thank you for reaching out to us.
We checked your post and we regret to hear for the experience you had with Air Berlin.
In order to have your case investigated further, please reach out to their Guest Relations team as the occurrences took place with Air Berlin call centre. You may post your feedback online too using their website in the complaint section. They will be happy to look into it for you and assist as necessary.
Thank you.
*Leila
Dear EtihadHelp,
last week I had a very unpleasant experience trying to check-in for my Etihad flight from BOM to AUH in business class. Please see the details in my post http://www.flyertalk.com/forum/etiha...tihad-bom.html
Can you advise how to get compensated for the cost of my phone call to get checked in?
Thanks!
last week I had a very unpleasant experience trying to check-in for my Etihad flight from BOM to AUH in business class. Please see the details in my post http://www.flyertalk.com/forum/etiha...tihad-bom.html
Can you advise how to get compensated for the cost of my phone call to get checked in?
Thanks!
Aug 23, 2016, 4:11 am
#868
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
Hello EtihadHelp
I'm getting conflicting information from your call centres and no response from your 24/7 Twitter support feed with a lounge access query.
I have AZ Frecia Alata Plus status and will be traveling with AB in J from AUH-TXL. Will I have access to your F lounge?
I'm getting conflicting information from your call centres and no response from your 24/7 Twitter support feed with a lounge access query.
I have AZ Frecia Alata Plus status and will be traveling with AB in J from AUH-TXL. Will I have access to your F lounge?
Aug 23, 2016, 4:59 am
#869
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear danger,
Thank you for giving us the opportunity to address your query.
Regarding Freccia Alata members, they are illigible for Al Reem Lounge access in Abu Dhabi when travelling on board Etihad or Alitalia.
We hope this helps. *Leila
Thank you for giving us the opportunity to address your query.
Regarding Freccia Alata members, they are illigible for Al Reem Lounge access in Abu Dhabi when travelling on board Etihad or Alitalia.
We hope this helps. *Leila
Hello EtihadHelp
I'm getting conflicting information from your call centres and no response from your 24/7 Twitter support feed with a lounge access query.
I have AZ Frecia Alata Plus status and will be traveling with AB in J from AUH-TXL. Will I have access to your F lounge?
I'm getting conflicting information from your call centres and no response from your 24/7 Twitter support feed with a lounge access query.
I have AZ Frecia Alata Plus status and will be traveling with AB in J from AUH-TXL. Will I have access to your F lounge?
Aug 26, 2016, 3:43 am
#870
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 862
Hello EtihadHelp
I am planning to book a flight KTM-IAD-KTM which has transit in AUH. For my travel dates, I can only find Etihad flight which have more than 10 hour layover in AUH. My question is does Etihiad provide free transit hotel in this case ? or are there any specific requirements than layover duration for STPC ? The planned travel is in Economy class.
I am planning to book a flight KTM-IAD-KTM which has transit in AUH. For my travel dates, I can only find Etihad flight which have more than 10 hour layover in AUH. My question is does Etihiad provide free transit hotel in this case ? or are there any specific requirements than layover duration for STPC ? The planned travel is in Economy class.