Book awards on EY partner airlines
May 19, 2015, 10:57 pm
#1
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Original Poster
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
Book awards on EY partner airlines
I have been trying to book a reward flight to Germany on a flight operated by AB using Etihad Guest miles, the EY website shows no availability for the next 4 months and the same when I call the contact centre. I tried a few other destinations which are operated by partner airlines and I get the same result.
Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
May 20, 2015, 12:16 am
#2
Join Date: Nov 2007
Location: KYE
Posts: 4,156
I have been trying to book a reward flight to Germany on a flight operated by AB using Etihad Guest miles, the EY website shows no availability for the next 4 months and the same when I call the contact centre. I tried a few other destinations which are operated by partner airlines and I get the same result.
Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
May 20, 2015, 1:04 am
#3
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Original Poster
Join Date: Mar 2010
Location: 12R/30L
Programs: EK Gold|EY Gold|Bonvoy Ambassador| IHG Plat|HHonors Diamond
Posts: 2,818
Is there a way to transfer guest miles to topbonus instead and I can book it direct with AB?
May 20, 2015, 11:36 am
#4
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
All of the threads on partner award availability with EY Guest miles suggest that EY has access to a tiny subset of what is available to other programs on those carriers, possibly no availability at all.
May 20, 2015, 5:01 pm
#5
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
I have been trying to book a reward flight to Germany on a flight operated by AB using Etihad Guest miles, the EY website shows no availability for the next 4 months and the same when I call the contact centre. I tried a few other destinations which are operated by partner airlines and I get the same result.
Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
Seems to me that the folks at the call centre are not aware of the process to book these awards, anyone here been successful with this or know the correct procedure. I know there is availability as I tried it from AB's website directly.
May 25, 2015, 9:58 am
#6
Join Date: Aug 2000
Location: Exile
Posts: 15,656
I had a very Kafka-esque conversation with an Etihad agent a few months ago where they politely advised me that every single seat on every single day for every single Jet Airways flight on every single route was sold out with no exceptions for the next 11 months, but please try back tomorrow because availability changes constantly.
May 26, 2015, 3:37 am
#7
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
I had a very Kafka-esque conversation with an Etihad agent a few months ago where they politely advised me that every single seat on every single day for every single Jet Airways flight on every single route was sold out with no exceptions for the next 11 months, but please try back tomorrow because availability changes constantly.
May 26, 2015, 6:08 pm
#9
Join Date: Nov 2007
Location: KYE
Posts: 4,156
This is the result of transiting to Sabre a couple years ago.
VA did the same and have the exact same issues.
May 26, 2015, 10:55 pm
#10
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi jimbosmith300, let us know if you need any help. Feel free to send the flight details and your Etihad Guest number including your direct contact number to be able to contact you. *ES
May 27, 2015, 1:59 pm
#11
Join Date: Mar 2007
Posts: 573
I think the issue is technical combined with misinformed agents. So techies aren't telling agents that the booking system is broken and returns no results, agents look up availability, see none, then assume there really aren't seats.
This is the result of transiting to Sabre a couple years ago. VA did the same and have the exact same issues.
This is the result of transiting to Sabre a couple years ago.
VA did the same and have the exact same issues.So how do we get anyone from Etihad to actually investigate this rather than just telling us to phone to check availability?
May 27, 2015, 6:54 pm
#12
Join Date: Nov 2007
Location: KYE
Posts: 4,156
Await a proactive EY staff to be assigned internally to look at this issue, instead of taking things at face value. Maybe a year or two, one can only hope.