Book awards on EY partner airlines
Jul 9, 2015, 4:08 pm
#46
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Agree schoppy, there have been reports of a few, so not exactly a unicorn sighting ;-)
BTW, is this ANA chart accurate? It is the link provided here on the Etihad site. It would be an understatement to say there are some decent values here, the increment from Y->J->F is rather small. Now I know there is next to no chance of me getting these booked, but at these rates I might put some effort into it, being West Coast US based there are some good ways to get to Asia on here.
BTW, is this ANA chart accurate? It is the link provided here on the Etihad site. It would be an understatement to say there are some decent values here, the increment from Y->J->F is rather small. Now I know there is next to no chance of me getting these booked, but at these rates I might put some effort into it, being West Coast US based there are some good ways to get to Asia on here.
Jul 11, 2015, 2:19 am
#47
Join Date: Jan 2014
Location: TYO
Programs: AP 75k
Posts: 137
Agree schoppy, there have been reports of a few, so not exactly a unicorn sighting ;-)
BTW, is this ANA chart accurate? It is the link provided here on the Etihad site. It would be an understatement to say there are some decent values here, the increment from Y->J->F is rather small. Now I know there is next to no chance of me getting these booked, but at these rates I might put some effort into it, being West Coast US based there are some good ways to get to Asia on here.
BTW, is this ANA chart accurate? It is the link provided here on the Etihad site. It would be an understatement to say there are some decent values here, the increment from Y->J->F is rather small. Now I know there is next to no chance of me getting these booked, but at these rates I might put some effort into it, being West Coast US based there are some good ways to get to Asia on here.
Jul 11, 2015, 5:48 am
#48
Join Date: Jul 2012
Location: ATL
Programs: All of Them
Posts: 511
Phone call then dropped. Don't have the gumption currently to try again.
Jul 12, 2015, 4:01 pm
#49
Join Date: Oct 2000
Posts: 2,657
Perhaps Etihadhelp could be of assistance.
Anyone else notice that Korean (KE) is missing an award chart from the page?
http://www.etihadguest.com/en/earn-m...ne/korean-air/
Also I find it interesting that some carriers allow one way awards ( i.e AA) but others do not ( ANA) . Its a hodgepodge of policies.....
Having to explain Changi and Singapore are the same thing is just classic. I suppose Incheon is not Seoul then, by that measure.....
Anyone else notice that Korean (KE) is missing an award chart from the page?
http://www.etihadguest.com/en/earn-m...ne/korean-air/
Also I find it interesting that some carriers allow one way awards ( i.e AA) but others do not ( ANA) . Its a hodgepodge of policies.....
Having to explain Changi and Singapore are the same thing is just classic. I suppose Incheon is not Seoul then, by that measure.....
Jul 13, 2015, 1:51 am
#50
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi Richklhs, Let us know if you need any help. You can send your contact and Etihad Guest number in a private message and we will ask our reservations team to contact you. *ES
Jul 13, 2015, 2:01 am
#51
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi meFIRST, Thanks for bringing this to our attention. We will check with out Etihad Guest team and our Website team about the chart. We will keep you updated here.
*ES
*ES
Perhaps Etihadhelp could be of assistance.
Anyone else notice that Korean (KE) is missing an award chart from the page?
http://www.etihadguest.com/en/earn-m...ne/korean-air/
Also I find it interesting that some carriers allow one way awards ( i.e AA) but others do not ( ANA) . Its a hodgepodge of policies.....
Having to explain Changi and Singapore are the same thing is just classic. I suppose Incheon is not Seoul then, by that measure.....
Anyone else notice that Korean (KE) is missing an award chart from the page?
http://www.etihadguest.com/en/earn-m...ne/korean-air/
Also I find it interesting that some carriers allow one way awards ( i.e AA) but others do not ( ANA) . Its a hodgepodge of policies.....
Having to explain Changi and Singapore are the same thing is just classic. I suppose Incheon is not Seoul then, by that measure.....
Jul 14, 2015, 1:14 am
#52
Join Date: Oct 2000
Posts: 2,657
By the way is it possible to make an Etihad Guest award booking at an EY ticket office? This would eliminate the need to call an EY call center, and related frustration.
By the way, I have purchased EY revenue tickets at an EY ticket office. The person there seemed somewhat reluctant do to it really ( my guess is they don't get a lot of those requests), and the process seemed cumbersome. I saw the agent had to go through multiple sabre pages. Took about 15-20 minutes.
By the way, I have purchased EY revenue tickets at an EY ticket office. The person there seemed somewhat reluctant do to it really ( my guess is they don't get a lot of those requests), and the process seemed cumbersome. I saw the agent had to go through multiple sabre pages. Took about 15-20 minutes.
Jul 14, 2015, 3:01 pm
#53
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Dear meFIRST,
An Etihad Guest award booking will need to be purchased over the phone with our reservations team or on our website, kindly use these links to help; http://bit.ly/1aj05Vi & http://bit.ly/1moZ15n
We thank you for feeding this information back to us, we encourage this to improve our guest experience and apologise for the delay at our EY ticket office *GW
An Etihad Guest award booking will need to be purchased over the phone with our reservations team or on our website, kindly use these links to help; http://bit.ly/1aj05Vi & http://bit.ly/1moZ15n
We thank you for feeding this information back to us, we encourage this to improve our guest experience and apologise for the delay at our EY ticket office *GW
Aug 5, 2015, 1:50 am
#54
Join Date: Nov 2003
Location: BNE
Posts: 2,622
Just spend 28 mins on the phone trying to book a Asiana HKG-ICN-HKG trip. The first 25 minutes were spent trying to convince the agent that I did have enough miles in my account as I don't actually have to fly HKG-AUH-ICN-AUH-HKG as EY partner with Asiana.
Despite ANA showing plenty of award availability on my preferred dates, the agent informed me that there was no availability within a 5 day window of my preferred dates!
I'm really kicking myself for not burning these before devaluation. Grrrr.
Despite ANA showing plenty of award availability on my preferred dates, the agent informed me that there was no availability within a 5 day window of my preferred dates!
I'm really kicking myself for not burning these before devaluation. Grrrr.
Aug 7, 2015, 8:09 am
#55
Join Date: Nov 2003
Location: BNE
Posts: 2,622
Success to report today. The call took 52 minutes (the agent seemed perfectly competent but partner award booking seems to be a long slow process) to book an economy one-way Virgin Australia domestic flight for my first choice date. I didn't realise until I made the call but EY miles can't be used to redeem VA domestic Business class 
Anyway, 6900 EY miles less to worry about now!
Anyway, 6900 EY miles less to worry about now!
Aug 7, 2015, 8:13 am
#56
Join Date: Oct 2011
Posts: 3,838
Success to report today. The call took 52 minutes (the agent seemed perfectly competent but partner award booking seems to be a long slow process) to book an economy one-way Virgin Australia domestic flight for my first choice date. I didn't realise until I made the call but EY miles can't be used to redeem VA domestic Business class
Anyway, 6900 EY miles less to worry about now!
Anyway, 6900 EY miles less to worry about now!
Aug 7, 2015, 9:00 am
#57
Join Date: Nov 2003
Location: BNE
Posts: 2,622
"To make a reward booking on Virgin Australia please contact the Etihad Guest Service Centre at least 14 days prior to your intended date of travel.
The table below indicates the miles required for a one way redemption ticket based on the distance traveled. Virgin Australia Long Haul awards are offered in Economy, Premium Economy and Business Class while Virgin Australia Domestic and International Short Haul are offered in Economy Class only."
Aug 7, 2015, 9:03 am
#58
Join Date: Oct 2011
Posts: 3,838
Indeed it does but the website does state:
"To make a reward booking on Virgin Australia please contact the Etihad Guest Service Centre at least 14 days prior to your intended date of travel.
The table below indicates the miles required for a one way redemption ticket based on the distance traveled. Virgin Australia Long Haul awards are offered in Economy, Premium Economy and Business Class while Virgin Australia Domestic and International Short Haul are offered in Economy Class only."
"To make a reward booking on Virgin Australia please contact the Etihad Guest Service Centre at least 14 days prior to your intended date of travel.
The table below indicates the miles required for a one way redemption ticket based on the distance traveled. Virgin Australia Long Haul awards are offered in Economy, Premium Economy and Business Class while Virgin Australia Domestic and International Short Haul are offered in Economy Class only."