New "Etihad Premium" Customer Service channel
May 9, 2015, 8:43 am
#1
Original Poster
Join Date: Aug 2000
Location: Exile
Posts: 15,655
New "Etihad Premium" Customer Service channel
Got this in email this afternoon.
We’ve launched a Twitter Channel to better serve you! We value your loyalty and have created a new channel that delivers a range of benefits with you, our guest, in mind.
Etihad Guest Gold members can now follow us on www.twitter.com/EtihadPremium and enjoy the following exclusive benefits:
Five minute response times
Dedicated service
Retro mileage claims
Exclusive deals
To sign up, please:
Email us at [email protected] with: a photocopy of your Etihad Guest Card, Date of Birth, Post Code, Twitter Handle.
Please allow 24 hours for review and verification.
Post-verification, our team will follow you on Twitter and send a confirmation email.
Follow us back at www.twitter.com/EtihadPremium
We look forward to welcoming you to our newest online destination, Etihad Premium.
Etihad Guest Gold members can now follow us on www.twitter.com/EtihadPremium and enjoy the following exclusive benefits:
Five minute response times
Dedicated service
Retro mileage claims
Exclusive deals
To sign up, please:
Email us at [email protected] with: a photocopy of your Etihad Guest Card, Date of Birth, Post Code, Twitter Handle.
Please allow 24 hours for review and verification.
Post-verification, our team will follow you on Twitter and send a confirmation email.
Follow us back at www.twitter.com/EtihadPremium
We look forward to welcoming you to our newest online destination, Etihad Premium.
May 9, 2015, 10:34 am
#5
Original Poster
Join Date: Aug 2000
Location: Exile
Posts: 15,655
So basically they are setting up a Twitter bot that responds within 5 minutes by posting :
Please forward an email with all the details to this address [email protected] and we will look into it for you.
Thank you. *FU
Thank you. *FU
May 9, 2015, 6:18 pm
#7
Join Date: Jul 2009
Programs: DL PM, BA Gold, AA Plat, Marriott LT P, IHG Diamond Amb
Posts: 178
I am Gold and did in fact receive a response within 3 minutes...However, this was the response: "Can you forward your request to [email protected] so we can follow up on it for you? *DP"
I guess you have to start somewhere.
I guess you have to start somewhere.
May 9, 2015, 6:59 pm
#8
Join Date: Dec 2004
Posts: 5,631
I am Gold and did in fact receive a response within 3 minutes...However, this was the response: "Can you forward your request to [email protected] so we can follow up on it for you? *DP"
I guess you have to start somewhere.
I guess you have to start somewhere.
May 9, 2015, 8:29 pm
#9
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Plat, Marriott Gold, Amex Plat
Posts: 5,264
Mmmmm? I got this too. Clearly, their intention is to improve CS for Elite guests - sounds great - but, of course, I have my doubts that execution will match the words..I have WY (Oman Air) flight coming soon and I would bet my Gold card that they do not post without MUCH shenanigans..... 
May 10, 2015, 4:56 am
#10
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
me too gold and do not use twitter
Retro claims why can they simply not sort out the current system, I used the web to claim and it would only go as far as this:
Warning (high priority message)
The retro claim was not processed.
I then emailed guest gold on may 6th and still waiting for the miles to be credited
5 min response or 5 min acknowledgement? Unless they speed up the response it is meaningless
dedicated offers - so now even though I am meant to be a "valued guest" and a loyal traveler not only have they taken away my chauffeur (use Z class) but now they are going to deprive me of these dedicated deals
Rather looks to me as if Etihad are further pi**ing of the likes of me
Retro claims why can they simply not sort out the current system, I used the web to claim and it would only go as far as this:
Warning (high priority message)
The retro claim was not processed.
I then emailed guest gold on may 6th and still waiting for the miles to be credited
5 min response or 5 min acknowledgement? Unless they speed up the response it is meaningless
dedicated offers - so now even though I am meant to be a "valued guest" and a loyal traveler not only have they taken away my chauffeur (use Z class) but now they are going to deprive me of these dedicated deals
Rather looks to me as if Etihad are further pi**ing of the likes of me
May 10, 2015, 11:20 pm
#11
Join Date: Mar 2008
Location: UK
Programs: OneWorld Emerald/GHA Discovery Black
Posts: 552
Hardly a great start to this venture as I e-mailed the requisite information 2 days ago and am still waiting for a response/verification (despite the promise of confirmation within 24 hours). I fear this is totally indicative of the usual well-intentioned but poorly-executed Etihad promotions.
May 11, 2015, 3:17 am
#12
Join Date: Sep 2014
Location: UK
Programs: Etihad Gold, Qatar Gold, flying Blue, Falcon, Lufthansa, Eva
Posts: 1,428
I wonder why the silence from Etihad on this but then again most of their posts are "cut and paste" send us your email address rather than any attempt to answer issues
May 11, 2015, 10:43 am
#15
Join Date: Oct 2011
Posts: 3,837
2hrs+ and counting after the automated email confirmation.