Redemption Help
Apr 21, 2015, 2:59 am
#1
Original Poster
Join Date: Jun 2004
Posts: 433
Redemption Help
Morning,
Trrying to book a ticket in First Residence between London and Abu Dhabi for two adults and one infant (0-2).
I know that you can use miles and cash if you don't have enough points so the 'normal' total is 219,836 for the two adults plus 10,910 for the infant and 75% of that is 173,060 and I have 174,000 but it won't let me book and says i don't have enough miles. If I remove the infant then I am able to move onto the next screen.
Does anyone know what I am doing wrong?
Is it 75% of the adult miles but 100% of the infant miles?
Do I need to transfer more miles over?
Thanks
Trrying to book a ticket in First Residence between London and Abu Dhabi for two adults and one infant (0-2).
I know that you can use miles and cash if you don't have enough points so the 'normal' total is 219,836 for the two adults plus 10,910 for the infant and 75% of that is 173,060 and I have 174,000 but it won't let me book and says i don't have enough miles. If I remove the infant then I am able to move onto the next screen.
Does anyone know what I am doing wrong?
Is it 75% of the adult miles but 100% of the infant miles?
Do I need to transfer more miles over?
Thanks
Apr 21, 2015, 11:38 am
#4
Join Date: Mar 2010
Location: UAE
Programs: EY Gold AB Gold Europcar Privilege Executive
Posts: 134
Possibly the system doesn't recognize the availability for three redemption tickets on the one flight, even though your infant ticket doesn't get a seat?
Or maybe the system is having a hard time doing a Miles plus cash and infant booking all at once!
Best give them a call!
Or maybe the system is having a hard time doing a Miles plus cash and infant booking all at once!
Best give them a call!
Apr 21, 2015, 9:21 pm
#5
Join Date: Jan 2015
Location: YYZ
Programs: Etihad Guest, BA Blue, AMEX Gold
Posts: 39
I'm sorry if this may intrude your thread, but i found it appropriate to ask: do we get guest and tier miles on redemption bookings if you book normal economy/business saver using miles instead of guest economy/business?
Apr 22, 2015, 1:45 am
#6
Join Date: Oct 2011
Posts: 3,838
Apr 22, 2015, 5:54 am
#7
Join Date: Jan 2015
Location: YYZ
Programs: Etihad Guest, BA Blue, AMEX Gold
Posts: 39
Etihad's website says the only classes ineligible for miles are T,N,I and O. now whenever I do a dummy booking on their rewards flights page using my miles, it books into L or V, which earn me 50% guest miles and 100% tier miles. Their website doesn't really specify what happens with earning guest/tier miles when booking a redemption flight. I find this very confusing 
Apr 22, 2015, 7:11 am
#8
Join Date: Oct 2011
Posts: 3,838
Etihad's website says the only classes ineligible for miles are T,N,I and O. now whenever I do a dummy booking on their rewards flights page using my miles, it books into L or V, which earn me 50% guest miles and 100% tier miles. Their website doesn't really specify what happens with earning guest/tier miles when booking a redemption flight. I find this very confusing
Apr 22, 2015, 7:58 am
#9
Original Poster
Join Date: Jun 2004
Posts: 433
Well the call centre is even more useless than their car-crash of a website.
Am told that the call centre can only do cash booking for infants and not redemptions. So if the website doesn't work and the call centre only takes cash then the customer is in the middle. How is this joke of an airline still operating?
Am told that the call centre can only do cash booking for infants and not redemptions. So if the website doesn't work and the call centre only takes cash then the customer is in the middle. How is this joke of an airline still operating?