Has EtihadHelp actually helped?
Apr 24, 2015, 2:21 am
#31
Join Date: Mar 2014
Posts: 13
Maybe I'm the odd one out but Etihadhelp really helped. My concerns related to this thread
http://www.flyertalk.com/forum/etiha...codeshare.html
It got to the right team who took the time to look into it. They accepted fault, apologised and refunded the flight change fees I had incurred. Etihadhelp also checked back to confirm I had been contacted by staff. So, in my case, I am grateful for the assistance they provided.
http://www.flyertalk.com/forum/etiha...codeshare.html
It got to the right team who took the time to look into it. They accepted fault, apologised and refunded the flight change fees I had incurred. Etihadhelp also checked back to confirm I had been contacted by staff. So, in my case, I am grateful for the assistance they provided.
Apr 27, 2015, 9:29 pm
#32
Join Date: Aug 2013
Location: LAX
Programs: General Awesome Guy
Posts: 91
I wish they were more helpful. I asked a question 4 weeks ago, and they said they would get back to me. Followed up a week later, and they said they would get back to me. Followed up a week after that and didn't hear back
Apr 29, 2015, 12:24 pm
#35
Join Date: Oct 2011
Posts: 3,837
May 1, 2015, 5:04 pm
#36
Join Date: Apr 2015
Programs: Etihad, Virgin Velocity, Qantas
Posts: 9
After flying Etihad for 7 or 8 trips from SYD-LHR in the past 2 years and due to their extremely poor customer service I have lost all hope with them - taking 5-10 days to respond to a basic e-mail, extremely unhelpful staff in the call centres, AUH airport service being atrocious in general.
I have emailed Emirates requesting a status match and I will be booking my J class trip in December with them instead. Such a shame because their hard product, redemption, branding are all excellent but the ground staff really do let them down.
I have emailed Emirates requesting a status match and I will be booking my J class trip in December with them instead. Such a shame because their hard product, redemption, branding are all excellent but the ground staff really do let them down.
May 2, 2015, 2:11 pm
#37
Join Date: Nov 2007
Location: UK
Programs: EK Gold, EY Gold, Bonvoy LT Titanium, IHG Spire Ambassador, Hilton Diamond
Posts: 330
5 emails now to etihadhelp and EYGuest
No response whatsoever to resolve missing bonus points so also included
Lets see if anyone from the CEO office is able to get anyone from customer service or social media to contact me and resolve this. 4 emails over 3 weeks and nothing other than a generic email... no doubt on auto reply.
No response whatsoever to resolve missing bonus points so also included
Lets see if anyone from the CEO office is able to get anyone from customer service or social media to contact me and resolve this. 4 emails over 3 weeks and nothing other than a generic email... no doubt on auto reply.
Last edited by Moderator2; Jul 7, 2015 at 10:36 pm Reason: Private email address removed per board rules
May 4, 2015, 11:34 am
#38
Join Date: Apr 2005
Location: OOL/DOH
Programs: QF LTS WP, Avis Pres Club, HH Diam.
Posts: 3,192
Has EtihadHelp actually helped?
Emailed them to ask where the triple mile bonus was (as they suggested in the bonus miles thread) and got told to email the general Guest email - completely useless...
May 5, 2015, 4:39 am
#39
Join Date: Jan 2012
Location: Tasmania, Australia
Posts: 134
Dear Etihad Help - could you reply and address my problem?
On 26/3/15 I received an email from Etihad that informed me I would lose my silver status, due to lack of miles.
This is so not correct. Early 2015 I flew first class, and have way more than enough miles showing up on my account to continue my Silver status, indeed may have enough for Gold.
Phone calls to Etihad Guest have got nowhere. My account still shows I have enough miles, but have not received my up to date Etihad card, or luggage tags. My current card is now out of date.
Repeated calls to Etihad have got me nowhere.
Perhaps, Etihad Help, you could help?
And do not dare to tell me to email you, because, tried that and gets nowhere also!
A very frustrated first class client.
This is so not correct. Early 2015 I flew first class, and have way more than enough miles showing up on my account to continue my Silver status, indeed may have enough for Gold.
Phone calls to Etihad Guest have got nowhere. My account still shows I have enough miles, but have not received my up to date Etihad card, or luggage tags. My current card is now out of date.
Repeated calls to Etihad have got me nowhere.
Perhaps, Etihad Help, you could help?
And do not dare to tell me to email you, because, tried that and gets nowhere also!
A very frustrated first class client.
May 5, 2015, 6:11 am
#40
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Hi Guest, we would like to hear your feedback on [email protected]. Our concerned department will look into it for you and assist you accordingly. Thank you! *ZD
May 5, 2015, 4:26 pm
#41
Join Date: Apr 2015
Posts: 7
Emailed [email protected] regarding my issues and forwarded the mail to [email protected] after EtihadHelp asked me to. NOTHING after that.
May 5, 2015, 5:27 pm
#42
Join Date: Feb 2010
Location: Dallas
Programs: AA Plat, Hilton Diamond, Starwood Gold
Posts: 129
http://www.flyertalk.com/forum/etiha...ge-access.html
4 of the 7 posts in this thread were from EtihadHelp-- you mean that you didn't find this helpful!?!
EtihadHelp might take the place of Siri as my least favorite 'person'
4 of the 7 posts in this thread were from EtihadHelp-- you mean that you didn't find this helpful!?!
EtihadHelp might take the place of Siri as my least favorite 'person'
Last edited by DallasBeyond; May 5, 2015 at 6:52 pm
May 26, 2015, 12:11 pm
#43
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
I wanted to report back that after giving EtihadHelp my retro claims info from AA F flights on Nov 30 and Dec 1 2014 (which were initially submitted in Dec 2014) that I received a response that they would forward to the appropriate internal group for processing.
One month passed and nothing, so I DM'd EtihadHelp again and was essentially told "these things take time and the request is still being processed."
At this point, we are at nearly 6 months and I am now about to lose the ability to retrocredit to any one of 3 other FF programs that we belong to. With 5 pax in F, not an insignificant # of miles, was hoping to top up the EY family account, but if nothing else I would have taken them in my BA household account. Now we may ultimately get nothing. Awful service!
One month passed and nothing, so I DM'd EtihadHelp again and was essentially told "these things take time and the request is still being processed."
At this point, we are at nearly 6 months and I am now about to lose the ability to retrocredit to any one of 3 other FF programs that we belong to. With 5 pax in F, not an insignificant # of miles, was hoping to top up the EY family account, but if nothing else I would have taken them in my BA household account. Now we may ultimately get nothing. Awful service!
May 26, 2015, 12:19 pm
#44
Join Date: Aug 2000
Location: Exile
Posts: 15,655
I wanted to report back that after giving EtihadHelp my retro claims info from AA F flights on Nov 30 and Dec 1 2014 (which were initially submitted in Dec 2014) that I received a response that they would forward to the appropriate internal group for processing.
One month passed and nothing, so I DM'd EtihadHelp again and was essentially told "these things take time and the request is still being processed."
At this point, we are at nearly 6 months and I am now about to lose the ability to retrocredit to any one of 3 other FF programs that we belong to. With 5 pax in F, not an insignificant # of miles, was hoping to top up the EY family account, but if nothing else I would have taken them in my BA household account. Now we may ultimately get nothing. Awful service!
One month passed and nothing, so I DM'd EtihadHelp again and was essentially told "these things take time and the request is still being processed."
At this point, we are at nearly 6 months and I am now about to lose the ability to retrocredit to any one of 3 other FF programs that we belong to. With 5 pax in F, not an insignificant # of miles, was hoping to top up the EY family account, but if nothing else I would have taken them in my BA household account. Now we may ultimately get nothing. Awful service!
We understand that a response with regards to your query pertaining partner flights has been pending for some time, for which we would like to apologize. Please allow us to clarify that there is an internal process involved that may take a period of time for resolution. As our valued Etihad Guest, we can only seek for your continued trust in our assurance that we are constantly following up the same and will get back to you at the earliest possible.
May 27, 2015, 7:51 am
#45
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
I wanted to report back that after giving EtihadHelp my retro claims info from AA F flights on Nov 30 and Dec 1 2014 (which were initially submitted in Dec 2014) that I received a response that they would forward to the appropriate internal group for processing.
One month passed and nothing, so I DM'd EtihadHelp again and was essentially told "these things take time and the request is still being processed."
At this point, we are at nearly 6 months and I am now about to lose the ability to retrocredit to any one of 3 other FF programs that we belong to. With 5 pax in F, not an insignificant # of miles, was hoping to top up the EY family account, but if nothing else I would have taken them in my BA household account. Now we may ultimately get nothing. Awful service!
One month passed and nothing, so I DM'd EtihadHelp again and was essentially told "these things take time and the request is still being processed."
At this point, we are at nearly 6 months and I am now about to lose the ability to retrocredit to any one of 3 other FF programs that we belong to. With 5 pax in F, not an insignificant # of miles, was hoping to top up the EY family account, but if nothing else I would have taken them in my BA household account. Now we may ultimately get nothing. Awful service!
We have checked your previous retro claims with us. Please accept my sincere apologies for the late response.
Please allow us some time and we will need to check it out with our Etihad Guest team if your claim has been processed. As you claimed miles on other airlines, Etihad is waiting for the confirmation from them to credit your miles in the account.
Thank you for your understanding again. *JS