Etihad guest miles expiry
Aug 8, 2015, 1:49 am
#16
Join Date: Sep 2011
Programs: TK Elite Plus
Posts: 141
I completed my first flights with Etihad this July, but my account shows that they will expire July 31st 2016. Thus just one year from travelling.
Was there a change in the policy or is this a mistake?
Also, I will be turning Silver (and probably gold) later this year, are the miles already earned before reching silver extended to 2.5 years or will they still expire within one your?
Was there a change in the policy or is this a mistake?
Also, I will be turning Silver (and probably gold) later this year, are the miles already earned before reching silver extended to 2.5 years or will they still expire within one your?
Aug 8, 2015, 6:02 pm
#17
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,815
Hi Flauschie_Mr,
Kindly note that Etihad Guest Miles are valid for 2 years from the date they are earned for Etihad Guest Members. If it's showing 1 year in your account, kindly send your Etihad Guest number to have a look and advise you accordingly about the both questions. *ES
Kindly note that Etihad Guest Miles are valid for 2 years from the date they are earned for Etihad Guest Members. If it's showing 1 year in your account, kindly send your Etihad Guest number to have a look and advise you accordingly about the both questions. *ES
I completed my first flights with Etihad this July, but my account shows that they will expire July 31st 2016. Thus just one year from travelling.
Was there a change in the policy or is this a mistake?
Also, I will be turning Silver (and probably gold) later this year, are the miles already earned before reching silver extended to 2.5 years or will they still expire within one your?
Was there a change in the policy or is this a mistake?
Also, I will be turning Silver (and probably gold) later this year, are the miles already earned before reching silver extended to 2.5 years or will they still expire within one your?
May 28, 2016, 7:28 am
#18
Join Date: Mar 2012
Posts: 3,165
Does the 2-year expiry also apply to EY miles obtained through credit card conversions?
I have heard stories where EY miles obtained through cc conversions had 1 year expiry dates, and I'm wondering if those miles should have had 2-year expiry dates, or if converted miles are treated differently.
I have heard stories where EY miles obtained through cc conversions had 1 year expiry dates, and I'm wondering if those miles should have had 2-year expiry dates, or if converted miles are treated differently.
Nov 25, 2016, 10:08 pm
#22
Join Date: Jan 2005
Location: SIN 5 days out of 7
Programs: BD*G, A3*G, BA-S, Accor Gold, IHG Amb
Posts: 5,505
Same question here - I have the same screen as Dogmatick.
Further, what happens if my miles are 2.5 years old and I'm currently Gold, but won't renew at the end of this year? Does the expiry date suddenly shorted if I don't renew the Gold Tier?
Further, what happens if my miles are 2.5 years old and I'm currently Gold, but won't renew at the end of this year? Does the expiry date suddenly shorted if I don't renew the Gold Tier?
Jan 15, 2017, 4:22 pm
#23
Join Date: Mar 2006
Location: PEK
Programs: BAEC, AA Exec Plat
Posts: 244
Hi, can anyone advise what happens to Etihad miles used to book award travel (with partner if that matters) just before expiry. If ticket is cancelled are those miles lost or redeposited to use again?
I thought they would be lost, and have read that in a number of places on flyertalk. I called in to check about this though and have been told they would go back into account (after 2000 miles deducted as penalty). They would not expire as they have been "used" before expiry. Has anyone done this and can confirm what happens? I would like to to trust call center agents on this, but have had problems with this type of thing before!
I thought they would be lost, and have read that in a number of places on flyertalk. I called in to check about this though and have been told they would go back into account (after 2000 miles deducted as penalty). They would not expire as they have been "used" before expiry. Has anyone done this and can confirm what happens? I would like to to trust call center agents on this, but have had problems with this type of thing before!
Nov 16, 2019, 8:13 am
#24
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Nov 16, 2019, 10:05 am
#25
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,016
Mar 27, 2020, 1:28 pm
#26
Join Date: Feb 2012
Posts: 4,477
Etihad Policy Did Not Change in Nov '19
As of right now there is NO new policy for Etihad mile expiration. I just received an email confirmation from Etihad that they were discussing a future change in the policy. Absolutely nothing happened in Nov'19 according to the airline. Etihad's statements are consistent with the published T&C on their website. Apparently the bloggers involved in this fiasco reported gossip as fact, without bothering to check.
For now the Wiki post should be changed back to reflect the policy currently in effect.
For now the Wiki post should be changed back to reflect the policy currently in effect.