Chaos in AUH and Etihad flights
Mar 6, 2014, 5:17 am
#1
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Join Date: Nov 2007
Location: Dubai
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Chaos in AUH and Etihad flights
My Sisters flight to Washington which originated in Saudi on EY, got delayed by 4 hours. Luckily she did not miss her connection to IAD, becuase it too has been delayed for 6:30 hours so far !!
She has been sitting in the plane for the past 2:45 minutes with no news on what time there 15 hours trip to IAD will commence.
Although there was a major outage at the airport, which EY is not to blame, it is astonishing how no contingency plan exists to handle such matters.
IFE not switched on, and no food or drink offered except if requested.
Etihad, get your act together !
She has been sitting in the plane for the past 2:45 minutes with no news on what time there 15 hours trip to IAD will commence.
Although there was a major outage at the airport, which EY is not to blame, it is astonishing how no contingency plan exists to handle such matters.
IFE not switched on, and no food or drink offered except if requested.
Etihad, get your act together !
Mar 6, 2014, 5:44 am
#2
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Flight has been cancelled altogether ! They have been rebooked on tomorrows flight, however, tomorrows flight time has been changed to 4:30am instead of its scheduled 10:00am original time !!
I wonder what would happen to the poor soles who were originally booked on the 10:00am slot, when they arrive and their flight has already gone !!!
I wonder what would happen to the poor soles who were originally booked on the 10:00am slot, when they arrive and their flight has already gone !!!
Last edited by sammy7; Mar 6, 2014 at 9:34 pm
Mar 6, 2014, 1:35 pm
#4
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I am pleasantly pleased to see a proactive response to this note. This is an encouraging sign.
As she is traveling in Business class, its is a bit disappointing that she was only put in a 3 star hotel.
I do believe a look into how to make up for the situation is in order. She has always traveled either on Lufthansa or Qatar in J. I recommended she try EY, only to have things turn so chaotic, so I feel like am hugely to blame for following my advise.
Pls PM a number which I can call you on, to provide her details.
As she is traveling in Business class, its is a bit disappointing that she was only put in a 3 star hotel.
I do believe a look into how to make up for the situation is in order. She has always traveled either on Lufthansa or Qatar in J. I recommended she try EY, only to have things turn so chaotic, so I feel like am hugely to blame for following my advise.
Pls PM a number which I can call you on, to provide her details.
Mar 6, 2014, 5:28 pm
#5
Join Date: Oct 2012
Location: London, UK
Programs: BA Silver
Posts: 40
Sammy - Your sister is not alone!
Im currently sat in the lounge (awful lounge) in ISB waiting for my flight to AUH to connect to LHR.
EY232 should have gone at 3:40, it's now 5:40 and still no sign. Called both EY in AUH and London. One told me to call back in 30 minutes or so as the system isn't working and the other (London) said they couldn't get hold of anybody in AUH for answers!
Terrible service..
Im currently sat in the lounge (awful lounge) in ISB waiting for my flight to AUH to connect to LHR.
EY232 should have gone at 3:40, it's now 5:40 and still no sign. Called both EY in AUH and London. One told me to call back in 30 minutes or so as the system isn't working and the other (London) said they couldn't get hold of anybody in AUH for answers!
Terrible service..
Mar 6, 2014, 8:29 pm
#6
Join Date: Jan 2007
Programs: united lifetime gold aa ex plat starwood plat
Posts: 52
it is truly chaos here. nobody has any idea what is going on. the staff says "don't pay any attention to monitors" but when asked for specific flight info they just say we will announce it. my flight was 1 hour late arriving at auh which would have caused me to miss my connection but now 5 hours later my connecting flight has still not boarded. It has been delayed 3 times.
Mar 6, 2014, 9:28 pm
#8
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and the saga continues. 28.5 hours later, and my siter is still in AUH waiting to board for IAD.
This is truly appalling on Etihad's side, and we now know for sure which airline has dropped out of our list for future plans. Never again, and I speak for over 12 individuals who travel almost all of our longhaul in J.
I can understand a few hours disruption but 28 and still no sign, is unexplainable.
This is truly appalling on Etihad's side, and we now know for sure which airline has dropped out of our list for future plans. Never again, and I speak for over 12 individuals who travel almost all of our longhaul in J.
I can understand a few hours disruption but 28 and still no sign, is unexplainable.
Mar 6, 2014, 9:39 pm
#9
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
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These circumstances aren't unique to Etihad. Most carriers have the same problems when dealing with cancelled flights and the logistics of dealing with 300 people. Everything seems to fall apart.
Mar 6, 2014, 10:16 pm
#10
Join Date: Jun 2013
Location: Jersey City, NJ USA
Programs: AAdvantage LG, MP, BAEC, UR
Posts: 79
Not good at all. I'm flying EY in F for the first time in two weeks, doesn't give me great faith should any of my flights run into an issue. Please keep us updated as to how this all turns out. 28 hours and counting really is appalling, I really feel for your sister.
Hey Etihad, you guys listening?
Hey Etihad, you guys listening?
Mar 6, 2014, 10:43 pm
#11
Join Date: Jun 2012
Posts: 341
Etihad Airways advises ongoing delays
Etihad Airways advises passengers to expect delays as the flight schedule slowly returns to normal following the disruption yesterday.
It will take some time before the schedule is back to normal as a result of the large number of flights and passengers affected.
37 flights were diverted to other airports in the region and 42 flights were cancelled due to a technical failure of the runway landing systems at the Abu Dhabi International Airport.
Yesterday’s circumstances were beyond our control. We are doing everything we can to minimize the disruption and apologize to all passengers who continue to be affected.
In Abu Dhabi we are providing accommodation for more than a thousand guests who have missed their onward connections.
Etihad Airways advises passengers to expect delays as the flight schedule slowly returns to normal following the disruption yesterday.
It will take some time before the schedule is back to normal as a result of the large number of flights and passengers affected.
37 flights were diverted to other airports in the region and 42 flights were cancelled due to a technical failure of the runway landing systems at the Abu Dhabi International Airport.
Yesterday’s circumstances were beyond our control. We are doing everything we can to minimize the disruption and apologize to all passengers who continue to be affected.
In Abu Dhabi we are providing accommodation for more than a thousand guests who have missed their onward connections.
www.etihad.com
Mar 6, 2014, 10:45 pm
#12
Join Date: Jun 2012
Posts: 341
Etihad Airways will compensate passengers whose flights were diverted or cancelled today.
Flights were diverted to other airports in the region due to a technical failure of the runway landing systems at the Abu Dhabi International Airport.
Etihad Airways will provide compensation benefits which range from Etihad Guest miles to complimentary flights.
If you were on one of the affected flights today, please contact us at [email protected] and include your telephone number so that we can contact you as soon as possible.
Today’s circumstances were beyond our control. We are doing everything we can to minimise the disruption and apologise to all passengers who continue to be affected.
Passengers are advised to visit the Etihad Airways website at www.etihad.com or contact the Etihad Airways Contact Centre on +971 (0) 2599 0000 for more information on the status of flights in and out of Abu Dhabi Airport.
Mar 7, 2014, 9:50 am
#13
Join Date: Dec 2008
Location: Dublin
Programs: EY Platinum/M&M Gold
Posts: 822
Flying Dub-auh-bkk tomorrow morning in business. Got a new flight itinerary emailed in from etihad this morning. Our inbound flight from dublin was to land 40min after our next flight from AUH to BKK was to take off and this was what was now ticketed. We bought tickets through a travel agent so got them to contact the airline and low and behind we now have flights with emirates via Dubai to BKK after a certain amount of persuasion from what i hear; initial reaction from Etihad was to stay on the delayed flight and hope your next flight is delayed so you will make it which i didn't think was a great reply!!.
We have had to rebook our onward flights from bangkok (not a through fare) but at a small cost. We lose half a day of our holidays but its a lot better than 24 hours.
Alls well that kinda ends well....i think...
We have had to rebook our onward flights from bangkok (not a through fare) but at a small cost. We lose half a day of our holidays but its a lot better than 24 hours.
Alls well that kinda ends well....i think...
Mar 7, 2014, 11:17 am
#14
Join Date: Mar 2010
Location: Europe/SEA
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Chaos in AUH and Etihad flights
just made it home.... flight bkk-auh-fra. 6 hours stuck in al-ain then back to auh. stuck in the airport for 17 hours. queuing hours at the gates just to see the flights getting canceled again. total lack of information / communication. luckily we were booked on business class so we could hang out at the lounge. I pushed really hard to finally get a flight 20 hours after the expected departure time. biggest mess ever.... our bags did not arrive at fra though.
Mar 7, 2014, 1:52 pm
#15
Original Poster
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