trouble with Chauffeur service on AA award
Sep 6, 2014, 8:15 pm
#17
Join Date: Nov 2007
Location: KYE
Posts: 4,156
Must get the EY booking ref from AA and ensure the ticket had been issued before attempting the booking. If unsuccessful call EY on 1 888 8 ETIHAD
Sep 6, 2014, 10:28 pm
#18
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,742
Thanks. I have the EY PNR and can pull up the record online. I just can't book the chauffeur service online. I'll give them a call.
Apr 8, 2015, 9:02 pm
#19
Join Date: May 2011
Location: ORD
Posts: 208
Was able to view reservation online but not select seat or chauffeur service. One call to their 888-8ETIHAD number resolved both, and was emailed a confirmation showing seat assignment and saying chauffeur service had been confirmed. Website now shows seat assignment but no mention of chauffeur service. They were unable to help with seat selection on continuing BA flight - oh well, their intra-Europe J does not look special anyhow.
Apr 8, 2015, 9:08 pm
#20
Join Date: Dec 2004
Posts: 5,631
Sep 10, 2015, 4:13 pm
#21
Join Date: Jul 2003
Location: SJC
Programs: AAdvantage 2MM+ Lifetime PLT; BA, CO, UA, US; SPG; HHonors Gold
Posts: 757
Chauffer bookings on AA Award
Just tried this on an award. Virtually there says
"Your flight booking entitles you to use our complimentary chauffeur service. Please click here to book."
Clicking on the link takes me to the Etihad site. Clicking on the reservation link gives the following error"
"Not eligible
Please contact your nearest Etihad customer service centre"
The rules on the same page are somewhat ambiguous. EY frequent flyers on EY awards clearly CAN book chauffeur. "Complimentary" tickets (undefined) CANNOT. Unclear about the status of AA award ticket holders.
Guests holding tickets with confirmed reservations in Business Saver, Business Freedom and First Freedom.
Etihad Chauffeur is available to Etihad Guest members redeeming their miles on First and Business class.
Guests travelling on Etihad Airways operated flights (although holding other airline tickets), are eligible for the Etihad Chauffeur service.
Etihad Chauffeur is not available for the following:
The Etihad Chauffeur service is not available on Business Breaking Deals Fare Choice and any other discounted tickets. Please check with your travel agent or with the Etihad Airways office at the time of your booking.
The service is not available to guests who are waitlisted, in transit or those collecting tickets on departure.
The Etihad Chauffeur service can only be used by travellers who have a corresponding arriving or departing flight on the same day. The service cannot be availed on any other day for any reason.
Etihad Chauffeur is not available to Unaccompanied Minors (UM).
Chauffeur service is not applicable for children between 2 and 12 years.
Etihad Chauffeur service must be booked at least 24 hours in advance of travel. Service will not be confirmed for bookings made within 24 hours. Service cannot be arranged for guests on arrival at airport without prior bookings.
Etihad Chauffeur operates within specific distances of all destinations where offered. If the service requested exceeds the specified mileage limits in any given city, guests are required to pay for the excess mileage at the locally applicable rates. All charges for excess mileage should be settled by guests directly with the chauffeur.
If a guest fails to cancel an Etihad Chauffeur booking and the chauffeur arrives at the appointed time and place only to be sent away, this will be termed as “No Show". The service cannot be rebooked for a future date in conjunction with the same ticket.
Etihad Chauffeur services are provided by third party service providers. Etihad has no liability for loss, personal injury or death incurred during the use of such facilities and services unless such loss, personal injury or death is / are caused solely by Etihad negligence.
Etihad Chauffeur is not available for use with complimentary tickets or complimentary upgrades from Economy to Business and/or First Class.
Guests must adhere to the pick-up times given to them. The pick-up time is neither flexible nor negotiable. Drivers will wait for a maximum of 20 minutes, after which the driver will advise the guest and promptly be released for the next assignment.
Etihad Chauffeur service is not available to guests travelling on codeshare flights not operated by Etihad Airways.
"Your flight booking entitles you to use our complimentary chauffeur service. Please click here to book."
Clicking on the link takes me to the Etihad site. Clicking on the reservation link gives the following error"
"Not eligible
Please contact your nearest Etihad customer service centre"
The rules on the same page are somewhat ambiguous. EY frequent flyers on EY awards clearly CAN book chauffeur. "Complimentary" tickets (undefined) CANNOT. Unclear about the status of AA award ticket holders.
Guests holding tickets with confirmed reservations in Business Saver, Business Freedom and First Freedom.
Etihad Chauffeur is available to Etihad Guest members redeeming their miles on First and Business class.
Guests travelling on Etihad Airways operated flights (although holding other airline tickets), are eligible for the Etihad Chauffeur service.
Etihad Chauffeur is not available for the following:
The Etihad Chauffeur service is not available on Business Breaking Deals Fare Choice and any other discounted tickets. Please check with your travel agent or with the Etihad Airways office at the time of your booking.
The service is not available to guests who are waitlisted, in transit or those collecting tickets on departure.
The Etihad Chauffeur service can only be used by travellers who have a corresponding arriving or departing flight on the same day. The service cannot be availed on any other day for any reason.
Etihad Chauffeur is not available to Unaccompanied Minors (UM).
Chauffeur service is not applicable for children between 2 and 12 years.
Etihad Chauffeur service must be booked at least 24 hours in advance of travel. Service will not be confirmed for bookings made within 24 hours. Service cannot be arranged for guests on arrival at airport without prior bookings.
Etihad Chauffeur operates within specific distances of all destinations where offered. If the service requested exceeds the specified mileage limits in any given city, guests are required to pay for the excess mileage at the locally applicable rates. All charges for excess mileage should be settled by guests directly with the chauffeur.
If a guest fails to cancel an Etihad Chauffeur booking and the chauffeur arrives at the appointed time and place only to be sent away, this will be termed as “No Show". The service cannot be rebooked for a future date in conjunction with the same ticket.
Etihad Chauffeur services are provided by third party service providers. Etihad has no liability for loss, personal injury or death incurred during the use of such facilities and services unless such loss, personal injury or death is / are caused solely by Etihad negligence.
Etihad Chauffeur is not available for use with complimentary tickets or complimentary upgrades from Economy to Business and/or First Class.
Guests must adhere to the pick-up times given to them. The pick-up time is neither flexible nor negotiable. Drivers will wait for a maximum of 20 minutes, after which the driver will advise the guest and promptly be released for the next assignment.
Etihad Chauffeur service is not available to guests travelling on codeshare flights not operated by Etihad Airways.
Sep 11, 2015, 10:02 pm
#23
Join Date: Aug 2010
Location: ORD
Programs: AA EXP >3 Million miles,HH Lifetime Diamond
Posts: 2,887
We have an award for feb 2016 and called eitihad and were able to book the chauffeur service with no issues and received email confirmation within 5 minutes of the call
Sep 12, 2015, 1:12 am
#24
Join Date: Aug 2015
Location: ZRH/LUX/LON
Programs: BA GGL/ VS Gold. Former: UA 1K (10 years+) , EY partners Plat, SQ PPS Club, SU Gold, LH SEN/HON
Posts: 770
Will someone please kill off the chauffeur for these freeloaders?
Considering Z class not longer allows the limo, I am really surprised.
Considering Z class not longer allows the limo, I am really surprised.
Sep 12, 2015, 7:40 pm
#25
Join Date: Mar 2011
Location: BOS
Programs: BA Gold, AA Platinum, SQ Gold, Marriott Titanium
Posts: 1,580
Sep 14, 2015, 1:36 pm
#28
Join Date: Sep 2014
Programs: AA Platinum, Marriott Platinum, Hilton Diamond
Posts: 136
