EY payments page not working. Unable to book tickets (worked until pmts page failure)
Aug 3, 2012, 3:19 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2005
Location: Sydney - Australia
Programs: BD, QF, QR/EY/GF & HH Gold/SPG, Hertz#1G
Posts: 11,079
EY payments page not working. Unable to book tickets (worked until pmts page failure)
Hopefully I can use the etihadairways.com portal to complete some bookings.
I've been able to get flights, seats, details but every time the booking gets to the payment page, I get this error:
https://www.etihadairways.com/bookin...20&SECURE=true
Are there any workarounds?
Thanks,
Bizi
Edit: It looks like I've found the reason - trying to book the return >330 days from today.
Note to Etihad's IT people: Is it possible to identify such an error and put the advice in the error message?
e.g. :We are sorry, but we cannot arrange tickets for dates more than 330 days from today's date"
I've been able to get flights, seats, details but every time the booking gets to the payment page, I get this error:
https://www.etihadairways.com/bookin...20&SECURE=true
Sorry
An unknown error occurred while processing your request. Please try again later.
An unknown error occurred while processing your request. Please try again later.
Thanks,
Bizi
Edit: It looks like I've found the reason - trying to book the return >330 days from today.
Note to Etihad's IT people: Is it possible to identify such an error and put the advice in the error message?
e.g. :We are sorry, but we cannot arrange tickets for dates more than 330 days from today's date"
Aug 3, 2012, 3:30 am
#2
FlyerTalk Evangelist
Original Poster
Join Date: Jul 2005
Location: Sydney - Australia
Programs: BD, QF, QR/EY/GF & HH Gold/SPG, Hertz#1G
Posts: 11,079
Moving the dates allowed me to get the payment page to load.
https://www.etihadairways.com/payment/pay
Since the Etihad booking page doesn't bring up a message about dates exceeding 330 days into the future, just keep the booking window limit in mind - when you get an error message like the one in my first post!
Interestingly the website doesn't black out the 330+ day dates, which I would have expected would avoid this problem.
FlyerTalk tip (this thread from MileageAddict): use this site for working out +330 days for bookings or -330 days for redemptions!
http://www.timeanddate.com/date/dateadd.html
Does the redemption booking system have the same problem? It doesn't black out the dates either.
Cheers, Bizi.
https://www.etihadairways.com/payment/pay
Since the Etihad booking page doesn't bring up a message about dates exceeding 330 days into the future, just keep the booking window limit in mind - when you get an error message like the one in my first post!
Interestingly the website doesn't black out the 330+ day dates, which I would have expected would avoid this problem.
FlyerTalk tip (this thread from MileageAddict): use this site for working out +330 days for bookings or -330 days for redemptions!
http://www.timeanddate.com/date/dateadd.html
Does the redemption booking system have the same problem? It doesn't black out the dates either.
Cheers, Bizi.
Last edited by BiziBB; Aug 3, 2012 at 3:36 am
Aug 3, 2012, 8:33 am
#3
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,759
...
FlyerTalk tip (this thread from MileageAddict): use this site for working out +330 days for bookings or -330 days for redemptions!
http://www.timeanddate.com/date/dateadd.html
...
Cheers, Bizi.
FlyerTalk tip (this thread from MileageAddict): use this site for working out +330 days for bookings or -330 days for redemptions!
http://www.timeanddate.com/date/dateadd.html
...
Cheers, Bizi.
