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Old Aug 3, 12, 3:19 am   #1
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EY payments page not working. Unable to book tickets (worked until pmts page failure)

Hopefully I can use the etihadairways.com portal to complete some bookings.

I've been able to get flights, seats, details but every time the booking gets to the payment page, I get this error:


https://www.etihadairways.com/bookin...20&SECURE=true
Quote:
Sorry

An unknown error occurred while processing your request. Please try again later.
Are there any workarounds?

Thanks,
Bizi


Edit: It looks like I've found the reason - trying to book the return >330 days from today.
Note to Etihad's IT people: Is it possible to identify such an error and put the advice in the error message?
e.g. :We are sorry, but we cannot arrange tickets for dates more than 330 days from today's date"
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Old Aug 3, 12, 3:30 am   #2
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Moving the dates allowed me to get the payment page to load.

https://www.etihadairways.com/payment/pay

Since the Etihad booking page doesn't bring up a message about dates exceeding 330 days into the future, just keep the booking window limit in mind - when you get an error message like the one in my first post!


Interestingly the website doesn't black out the 330+ day dates, which I would have expected would avoid this problem.
FlyerTalk tip (this thread from MileageAddict): use this site for working out +330 days for bookings or -330 days for redemptions!

http://www.timeanddate.com/date/dateadd.html


Does the redemption booking system have the same problem? It doesn't black out the dates either.

Cheers, Bizi.
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Last edited by BiziBB; Aug 3, 12 at 3:36 am.
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Old Aug 3, 12, 8:33 am   #3
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Quote:
Originally Posted by BiziBB View Post
...

FlyerTalk tip (this thread from MileageAddict): use this site for working out +330 days for bookings or -330 days for redemptions!

http://www.timeanddate.com/date/dateadd.html


...

Cheers, Bizi.
I actually have set the Excel function in my all-things-points file that updates the date every time I open the spreadsheet to specifically pinpoint the valid dates for award redemptions.
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