Retro Claim of EY Miles - Is it this slow?
Nov 24, 2011, 1:31 pm
#1
Original Poster
Join Date: Oct 2009
Location: Chicago, Chennai
Programs: UA Premier Silver, AA Gold, National Emerald Club, Hilton Hhonors Gold
Posts: 129
Retro Claim of EY Miles - Is it this slow?
My family (parents and brother) traveled EY recently between India and the US. I'm not sure if they had mentioned their EY FFPs at check-in.
But I sent in their travel details to the e-mail mid October and then again a reminder 2 weeks back. I still haven't gotten any reply from Etihad.
Just wanted to know if anyone else has experienced a similar situation? Would calling the call center help?
Thanks in advance!
But I sent in their travel details to the e-mail mid October and then again a reminder 2 weeks back. I still haven't gotten any reply from Etihad.
Just wanted to know if anyone else has experienced a similar situation? Would calling the call center help?
Thanks in advance!
Nov 24, 2011, 10:02 pm
#2
Join Date: Aug 2011
Posts: 11
It was much easier when one could claim missing miles online. I was doing just this when they changed to the current form. Got miles for one parent but with the new system I've still yet to hear a reply for my missing miles inquiry some several weeks later.
Sent a reminder today!
Sent a reminder today!
Nov 26, 2011, 11:20 am
#3
Join Date: Oct 2008
Location: BGO
Programs: EK Gold, SK*G, IHG Diamond Amb
Posts: 150
Long time since I had problems with miles posting on EY flights, but have now been waiting almost 6 months for miles with their partner Oman Air...
Keep on reminding them like every month. Etihad service is useless when it comes to this kind of issues...
Keep on reminding them like every month. Etihad service is useless when it comes to this kind of issues...
Nov 28, 2011, 4:40 pm
#4
Join Date: May 2002
Location: Sydney, NSW, Australia
Posts: 343
I must be unlucky but Etihad never posts miles that quickly for me. I just routinely take photos of my boarding stubs and send it via email to the retro credit department, plus I call them and say that I am wanting credit. It usually takes a week for it to post. Not sure why my flights are always so delayed. I always make sure I have my Etihad number on the boarding pass.
Nov 28, 2011, 11:18 pm
#5
Original Poster
Join Date: Oct 2009
Location: Chicago, Chennai
Programs: UA Premier Silver, AA Gold, National Emerald Club, Hilton Hhonors Gold
Posts: 129
In my case, everything works out fine if I make sure the FFP is confirmed at check-in and I have it in my boarding pass.
My family forgot to do that. That's why still waiting for a response from EY. Shall give them a call this week and keep you guys posted.
My family forgot to do that. That's why still waiting for a response from EY. Shall give them a call this week and keep you guys posted.
Nov 30, 2011, 3:20 pm
#6
Join Date: Aug 2009
Location: East Coast US
Programs: Hyatt: Diamond. Marriott: Platinum. AA: EXP 1MM. Delta: Silver. Etihad: Silver. Emirates Silver
Posts: 387
I had the same issue, so I called up Etihad's main reservation number in the US, got connected to an agent immediately who asked for the PNR (booking reference number) and saw indeed that i had flown the flight. Said she had sent a follow-up to it and would take 7-10 days for it to post to my account. On 7th day got an email that missing miles had been posted and it also showed up on my online account.
Dec 3, 2011, 2:20 pm
#7
Join Date: Jan 2005
Location: homeless
Programs: QF Plat, KL Plat, TK Gold, WY Gold, Bonvoy Tit
Posts: 581
I've had issues with Oman Air credit as well. I'm working on it. For more info PM me.