Retro Claim of EY Miles - Is it this slow?
My family (parents and brother) traveled EY recently between India and the US. I'm not sure if they had mentioned their EY FFPs at check-in.
But I sent in their travel details to the e-mail mid October and then again a reminder 2 weeks back. I still haven't gotten any reply from Etihad. Just wanted to know if anyone else has experienced a similar situation? Would calling the call center help? Thanks in advance! |
It was much easier when one could claim missing miles online. I was doing just this when they changed to the current form. Got miles for one parent but with the new system I've still yet to hear a reply for my missing miles inquiry some several weeks later.:td:
Sent a reminder today! |
Long time since I had problems with miles posting on EY flights, but have now been waiting almost 6 months for miles with their partner Oman Air...
Keep on reminding them like every month. Etihad service is useless when it comes to this kind of issues... |
I must be unlucky but Etihad never posts miles that quickly for me. I just routinely take photos of my boarding stubs and send it via email to the retro credit department, plus I call them and say that I am wanting credit. It usually takes a week for it to post. Not sure why my flights are always so delayed. I always make sure I have my Etihad number on the boarding pass.
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In my case, everything works out fine if I make sure the FFP is confirmed at check-in and I have it in my boarding pass.
My family forgot to do that. That's why still waiting for a response from EY. Shall give them a call this week and keep you guys posted. |
I had the same issue, so I called up Etihad's main reservation number in the US, got connected to an agent immediately who asked for the PNR (booking reference number) and saw indeed that i had flown the flight. Said she had sent a follow-up to it and would take 7-10 days for it to post to my account. On 7th day got an email that missing miles had been posted and it also showed up on my online account.
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Originally Posted by gunlie
(Post 17518143)
Long time since I had problems with miles posting on EY flights, but have now been waiting almost 6 months for miles with their partner Oman Air...
Keep on reminding them like every month. Etihad service is useless when it comes to this kind of issues... |
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