Are 15,000 miles fair Compensation?
Feb 6, 2016, 1:02 am
#1
Original Poster
Join Date: Aug 2005
Posts: 102
Are 15,000 miles fair Compensation?
Situation:
Ticket: Paid first class from Melbourne to DXB.
The ipad control system for my entertainment was locked in place and could not be lifted out. I could not change channels nor use it during the flight.
FA's reset my system four times before giving up and saying it would not work.
I requested an upgrade from business to first on an upcoming flight, but was offered 15,000 miles in compensation.
Is this fair?
Thanks in advance for your insights.
Ticket: Paid first class from Melbourne to DXB.
The ipad control system for my entertainment was locked in place and could not be lifted out. I could not change channels nor use it during the flight.
FA's reset my system four times before giving up and saying it would not work.
I requested an upgrade from business to first on an upcoming flight, but was offered 15,000 miles in compensation.
Is this fair?
Thanks in advance for your insights.
Feb 6, 2016, 2:42 am
#4
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
I'm pretty much with edy4eva on this one wrt the goodwill compensation offered.
As for the upgrade request .... hmm .....strikes me as a bit cheeky & inappropriate.
As for the upgrade request .... hmm .....strikes me as a bit cheeky & inappropriate.
Feb 6, 2016, 3:30 am
#6
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,076
If the touch sensitive main screen and the wired remote control were working, it seems quite reasonable to me.
I encountered this situation a couple of times but never though about complaining. Will think about that from now on
I encountered this situation a couple of times but never though about complaining. Will think about that from now on
Feb 6, 2016, 3:36 am
#7
Join Date: Jul 2014
Programs: Skywards
Posts: 946
actually 7/10 the ipad is not working
so if everything else worked, 15K miles are very good in my opinion (anyway it is always hit & miss with EK customer service..)
Feb 6, 2016, 3:51 am
#8
Join Date: Nov 2013
Posts: 5,454
15k miles works out at around 150-200 USD in potential value, so if it was only the iPad controller itself that didn't work (i.e. you could still use the touchscreen monitor to adjust the seat, the in-seat handset in the armrest and/or the buttons on the seat itself) then I think 15k is more than fair as it's only a minor inconvenience.
EK compensation can be quite variable: I had a broken seat in J DXB-IAD and "only" got 20k miles but baggage delays to carousel at DXB netted 10k. Reported IFE broken, 0 miles, rude and misinformed crew 0 miles.
EK compensation can be quite variable: I had a broken seat in J DXB-IAD and "only" got 20k miles but baggage delays to carousel at DXB netted 10k. Reported IFE broken, 0 miles, rude and misinformed crew 0 miles.
Feb 6, 2016, 8:51 am
#10
Original Poster
Join Date: Aug 2005
Posts: 102
Feb 6, 2016, 8:53 am
#11
Original Poster
Join Date: Aug 2005
Posts: 102
15k miles works out at around 150-200 USD in potential value, so if it was only the iPad controller itself that didn't work (i.e. you could still use the touchscreen monitor to adjust the seat, the in-seat handset in the armrest and/or the buttons on the seat itself) then I think 15k is more than fair as it's only a minor inconvenience.
EK compensation can be quite variable: I had a broken seat in J DXB-IAD and "only" got 20k miles but baggage delays to carousel at DXB netted 10k. Reported IFE broken, 0 miles, rude and misinformed crew 0 miles.
EK compensation can be quite variable: I had a broken seat in J DXB-IAD and "only" got 20k miles but baggage delays to carousel at DXB netted 10k. Reported IFE broken, 0 miles, rude and misinformed crew 0 miles.
Thanks for the insight and broader perspective. This is what I was hoping to find. Very helpful.
Feb 6, 2016, 9:20 pm
#13
Join Date: Nov 2013
Posts: 5,454
Feb 7, 2016, 12:03 am
#14
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Feb 7, 2016, 2:20 am
#15
Join Date: Dec 2007
Location: Warks.England
Programs: Thai Silver,Skywards Silver,Gulf Silver, Interconti Prority Platinum, FR Priority Q!
Posts: 697
The two K seats in F suites had no ICE despite the efforts of the Purser. There were spare seats but it would have separated Mrs SS & I so were not offered. Purser said she would report it as it needed to be fixed for the next sector (it was the DXB/BKK/SYD flight)
Three days later we received an apology and 30k miles-which was nice...
SS
Three days later we received an apology and 30k miles-which was nice...
SS