customer service help
Oct 29, 2015, 3:08 am
#1
Original Poster
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,831
customer service help
So I'm still waiting from 29 October for a resolution to my downgrade claim.
EK are even by their customer services standards they are not doing well on this one.
If anyone can PM me me an actual human I can email at EK I would be grateful - this needs to be someone in Dubai.
Cheers
M3RED
EK are even by their customer services standards they are not doing well on this one.
If anyone can PM me me an actual human I can email at EK I would be grateful - this needs to be someone in Dubai.
Cheers
M3RED
Oct 29, 2015, 2:27 pm
#2
Join Date: Oct 2015
Location: Economy, mostly :(
Programs: Skywards Gold
Posts: 7,801
Can't help with an actual human but have you tried the Emirates Support account on twitter? They're generally super responsive. Ask them to follow you so you can DM them and you can explain it all to them via DM (Twitter no longer has a limit on characters for DMs thankfully)
Oct 29, 2015, 9:20 pm
#4
Original Poster
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,831
Can't help with an actual human but have you tried the Emirates Support account on twitter? They're generally super responsive. Ask them to follow you so you can DM them and you can explain it all to them via DM (Twitter no longer has a limit on characters for DMs thankfully)
Anyway the battle is ongoing and I've tried to escalate. Seems like they can literally take money for first class give you business and not refund you.
Oct 29, 2015, 10:18 pm
#5
Join Date: Jun 2011
Location: United Kingdom
Programs: Skywards Blue :-(, HHonors Gold, SPG Gold, GHA Platinum
Posts: 2,531
I remember such a discussion a while ago . I think Dave Noble was involved in the thread. Something along the lines of the highest class cabin etc etc. and EK are not liable for compensation ( unless ex EU)