Problem for open a Skywards account

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Aug 16, 2011, 9:42 am

pilote21

Original Poster

Join Date: Apr 2011

Location: Switzerland, United Kingdom

Programs: Skywards, ANA

Posts: 24

Problem for open a Skywards account

Hi there,

I tried to open a Skywards account many times this year but it tell me that I have already an account and my details are already in their database. Although I'm 18, Skywards ask me my parents details.

I never subscribed to an account before though I were a family member in my father's account few years ago.

Does anyone experienced this problem ? Can I resolve it without phone to Skywards contact center.

Sorry for some English mistakes and if so please correct me.

Thanks

Aug 16, 2011, 8:05 pm

mrtdxb

Join Date: Mar 2010

Location: Dubai, UAE

Programs: Skywards Plat, Etihad Gold, Aerosvit Gold, Virgin Silver, AA lifetime Gold, Sirius Gold

Posts: 1,229

Quote:

Originally Posted by pilote21

You are almost certainly experiencing these problems because of the fact that your father listed you as a family member. If you would prefer not to call Skywards then you could try emailing them first with as much information as you can so that they can find your original record and set you up on your own for you. Their are contact email addresses available through skywards.com. Good luck!

Aug 17, 2011, 6:02 am

pilote21

Original Poster

Join Date: Apr 2011

Location: Switzerland, United Kingdom

Programs: Skywards, ANA

Posts: 24

thanks for you reply. My father deleted me in his family member list two years ago. I didn't find their email address in their website. There are only phone numbers.

http://www.skywards.com/Help_servicecentres.aspx

Aug 17, 2011, 8:51 pm

YuropFlyer

Join Date: May 2009

Location: SIN (with a bit of ZRH sprinkled in)

Posts: 9,453

Quote:

Originally Posted by pilote21

Can you call them for free/for low cost? If so, I would give them a call, their callcenter (in Switzerland for me) always worked out greatly for me (ok, just 3 times so far) while contact by email is usually slow, and take ages (At least the 2 times I had contact by email, while it was slow, they eventually fixed it)

-> Give them a call if you can, I think their webform to contact them is only available after login.

Which country are you located? if you can't find their local number, we might help you out..