OnAir not really working
#1
Original Poster
Join Date: May 2006
Location: Hoosier in Dubai
Programs: EK Gold, UA Platinum, Bonvoy Gold
Posts: 576
OnAir not really working
I've had 3 flights in the last week, BKK-DXB, DXB-LHR RTN, on all of these flights the speed of OnAir was so slow that is was unusable. Anyone else having this issue this week? Sunspots? It's never been Speedy Gonzales but I've been able to at least get my emails.
#2
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,554
I reckon it's been like that on > 50% my EK flights. Not that I fly EK that much these days.
#3
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,207
I recall seeing somewhere that inflight internet is not available when flying over India, so that could answer why it's not available for a good chunk of BKK-DXB.
As for DXB-LHR, I suspect that there's a very number of people connecting, thereby crippling an already slow connection.
As for DXB-LHR, I suspect that there's a very number of people connecting, thereby crippling an already slow connection.
#5
Join Date: Jun 2015
Programs: Kris world, Skywards, QF, CX
Posts: 34
Well im writing this reply from my flight to PER, I spoke to the Purser and she said, and I quote "it works much more consistently on the 777". It just so happens im on a 777 at the moment.
Hope this helps.
Hope this helps.
#6
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,554
I think the 777 has a more up to date system. Unfortunately, not that many 777s have wi-fi at the moment.
#8
Original Poster
Join Date: May 2006
Location: Hoosier in Dubai
Programs: EK Gold, UA Platinum, Bonvoy Gold
Posts: 576
I recall seeing somewhere that inflight internet is not available when flying over India, so that could answer why it's not available for a good chunk of BKK-DXB.
As for DXB-LHR, I suspect that there's a very number of people connecting, thereby crippling an already slow connection.
As for DXB-LHR, I suspect that there's a very number of people connecting, thereby crippling an already slow connection.
#12
Join Date: Feb 2016
Programs: MM, EK, AB/EY, HH, SPG, etc.
Posts: 380
My experience as EK Plat: rarely have decent speeds, > 50% practically unusable for most of the flight. So have resigned to using it for simple e-mails... ...seems to be a known issue, as whenever I file for a refund, it is immediately issued without any query. Can't understand why they can't get it right, as on EY I rarely have the same kind of problems (although my last two flights were patchy as well there).
#13
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,825
My experience as EK Plat: rarely have decent speeds, > 50% practically unusable for most of the flight. So have resigned to using it for simple e-mails... ...seems to be a known issue, as whenever I file for a refund, it is immediately issued without any query. Can't understand why they can't get it right, as on EY I rarely have the same kind of problems (although my last two flights were patchy as well there).
#14
Join Date: Apr 2003
Location: Dubai, UAE
Programs: Skywards Gold
Posts: 99
777s work on a different satellite band which gives it more bandwidth
#15
Original Poster
Join Date: May 2006
Location: Hoosier in Dubai
Programs: EK Gold, UA Platinum, Bonvoy Gold
Posts: 576