Emirates Refund Mystery
Aug 31, 2015, 12:09 am
#1
Original Poster
Join Date: Aug 2015
Posts: 10
Emirates Refund Mystery
Hello,
Bought a refundable ticket online with EK. Did all the required steps, but when I call to inquire about it, nobody knows anything about refunds. Its like some secret society that is untouchable by the consumer to simply talk with anyone who knows a thing about how much, when, how etc.
Its been three days since I filled out the forms and no one has contacted me in any way. Any ideas?
Thanks
Bought a refundable ticket online with EK. Did all the required steps, but when I call to inquire about it, nobody knows anything about refunds. Its like some secret society that is untouchable by the consumer to simply talk with anyone who knows a thing about how much, when, how etc.
Its been three days since I filled out the forms and no one has contacted me in any way. Any ideas?
Thanks
Aug 31, 2015, 12:22 am
#2
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,208
You should have received an automated summary confirmation email shortly after the form was submitted online.
Based on past experience, it takes up to a week after that to get the refund amount confirmation via email from the refund department.
They go by the ticket rules, so if you read them correctly there should be no issue.
Based on past experience, it takes up to a week after that to get the refund amount confirmation via email from the refund department.
They go by the ticket rules, so if you read them correctly there should be no issue.
Aug 31, 2015, 6:04 am
#3
Original Poster
Join Date: Aug 2015
Posts: 10
Thanks,
Cancelled it Friday night, and now Monday afternoon in Thailand and no response. Maybe have to wait until the business week gets started to get the first response. Thanks for your reply. Disturbing that it is impossible to talk to anyone regarding it on any of their call lines.
I have continued to try and find out anything and all I get is Indian people who seem to know nothing about anything, then they transfer my call to nowhere. Will never fly Emirates again.
Cancelled it Friday night, and now Monday afternoon in Thailand and no response. Maybe have to wait until the business week gets started to get the first response. Thanks for your reply. Disturbing that it is impossible to talk to anyone regarding it on any of their call lines.
I have continued to try and find out anything and all I get is Indian people who seem to know nothing about anything, then they transfer my call to nowhere. Will never fly Emirates again.
Last edited by Ocn Vw 1K; Aug 31, 2015 at 7:04 am Reason: Combine consecutive posts of same member.
Aug 31, 2015, 7:06 am
#4
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,396
rhinoboy, welcome to FlyerTalk! As this concerns Emirates customer service, I'll move this to the dedicated FlyerTalk forum for that airline. Ocn Vw 1K, Moderator, TravelBuzz.
Aug 31, 2015, 7:17 am
#6
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,208
Thanks,
Cancelled it Friday night, and now Monday afternoon in Thailand and no response. Maybe have to wait until the business week gets started to get the first response. Thanks for your reply. Disturbing that it is impossible to talk to anyone regarding it on any of their call lines.
I have continued to try and find out anything and all I get is Indian people who seem to know nothing about anything, then they transfer my call to nowhere. Will never fly Emirates again.
Cancelled it Friday night, and now Monday afternoon in Thailand and no response. Maybe have to wait until the business week gets started to get the first response. Thanks for your reply. Disturbing that it is impossible to talk to anyone regarding it on any of their call lines.
I have continued to try and find out anything and all I get is Indian people who seem to know nothing about anything, then they transfer my call to nowhere. Will never fly Emirates again.
If so, just sit back and let the process run itself. Refund department is processing the refund and the sales agents won't have the answer.
Aug 31, 2015, 9:21 pm
#9
Join Date: Jan 2015
Location: Tokyo
Programs: SPG LT Plat ANA Plat
Posts: 596
Thanks,
Cancelled it Friday night, and now Monday afternoon in Thailand and no response. Maybe have to wait until the business week gets started to get the first response. Thanks for your reply. Disturbing that it is impossible to talk to anyone regarding it on any of their call lines.
I have continued to try and find out anything and all I get is Indian people who seem to know nothing about anything, then they transfer my call to nowhere. Will never fly Emirates again.
Cancelled it Friday night, and now Monday afternoon in Thailand and no response. Maybe have to wait until the business week gets started to get the first response. Thanks for your reply. Disturbing that it is impossible to talk to anyone regarding it on any of their call lines.
I have continued to try and find out anything and all I get is Indian people who seem to know nothing about anything, then they transfer my call to nowhere. Will never fly Emirates again.
Aug 31, 2015, 10:33 pm
#10
Join Date: Jul 2014
Programs: Skywards
Posts: 946
Believe me, refund process with Emirates is one of the easier ones that I've experienced, so switching carrier may not be the solution.
Last edited by kuroko; Aug 31, 2015 at 11:23 pm
Sep 1, 2015, 2:46 am
#11
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,208
Sep 1, 2015, 5:54 am
#12
Original Poster
Join Date: Aug 2015
Posts: 10
Thanks for the replies. No word fro the "Secret Society" yet...I did recive the automated no reply email.
Thank you for your query – we will respond as quickly as possible.
For your reference, please find a summary of the information you submitted
Thank you for your query – we will respond as quickly as possible.
For your reference, please find a summary of the information you submitted
Sep 1, 2015, 12:10 pm
#15
Join Date: Jan 2010
Posts: 9,307
I fail to see why. From your posts, it's only been 4 days since you made the request. 2 of these were at the weekend. Make your mind up when the refund appears in your bank account. Some businesses only do this once a month.