Cannot make Business Rewards bookings - website problem.
May 1, 2014, 10:09 am
#1
Original Poster
Join Date: Oct 2011
Posts: 27
Cannot make Business Rewards bookings - website problem.
Hi All,
I would like to use Business Rewards to create my own bookings which would then be later paid for by the BR administrator at my company. The problem is that the Emirates website will not let me complete any BR bookings! I reach the point, having selected my itinerary, where I am asked to enter the "passenger details" but the website is faulty: there is no text-entry box to enter any details. Furthermore, if I then click "Continue" I am presented with a completely blank screen.
Emirates help has been entirely useless, I have taken detailed screenshots, used multiple web browsers etc but to no avail. If I book using the usual personal travel method then all is fine but I need to be able to use BR bookings so this is not much help.
Does anyone have any suggestions for who I might contact? If there is anyone from Emirates who can assist please feel free to contact me.
Thanks.
I would like to use Business Rewards to create my own bookings which would then be later paid for by the BR administrator at my company. The problem is that the Emirates website will not let me complete any BR bookings! I reach the point, having selected my itinerary, where I am asked to enter the "passenger details" but the website is faulty: there is no text-entry box to enter any details. Furthermore, if I then click "Continue" I am presented with a completely blank screen.
Emirates help has been entirely useless, I have taken detailed screenshots, used multiple web browsers etc but to no avail. If I book using the usual personal travel method then all is fine but I need to be able to use BR bookings so this is not much help.
Does anyone have any suggestions for who I might contact? If there is anyone from Emirates who can assist please feel free to contact me.
Thanks.
Sep 23, 2014, 3:42 am
#2
Join Date: Dec 2007
Programs: AA - Platinum, EK - Gold, KAM - Orange
Posts: 1
The Business Rewards is the worst. It hardly ever works, the Emirates call centre cannot help you with it (they have no clue how it works), and on top of that I have now almost missed two flight because the check-in agent has been requesting the credit card which was used to make the booking?!?!?! Totally useless facility, this is a bit of sucky as I now have to make my bookings again with my personal credit card.... oh well, at least I can collect some points :-)
Sep 23, 2014, 5:45 am
#3
Join Date: May 2010
Location: BOM
Programs: EK Plat, HHonors Gold
Posts: 2,883
The Business Rewards is the worst. It hardly ever works, the Emirates call centre cannot help you with it (they have no clue how it works), and on top of that I have now almost missed two flight because the check-in agent has been requesting the credit card which was used to make the booking?!?!?! Totally useless facility, this is a bit of sucky as I now have to make my bookings again with my personal credit card.... oh well, at least I can collect some points :-)
Though I can vouch safely that credit card validation is not required for Business rewards bookings, at least in India. Neither me nor any of my colleagues have ever been asked to produce the credit card used for making the business rewards booking.
Sep 26, 2014, 10:01 am
#4
Original Poster
Join Date: Oct 2011
Posts: 27
Yes true, the call-centre support for BR is non-existent. For the problem I reported at the start of this thread I was eventually called by someone who claimed that Emirates are aware of the bug and that it would be probably fixed at the end of September.
The Business Rewards is the worst. It hardly ever works, the Emirates call centre cannot help you with it (they have no clue how it works), and on top of that I have now almost missed two flight because the check-in agent has been requesting the credit card which was used to make the booking?!?!?! Totally useless facility, this is a bit of sucky as I now have to make my bookings again with my personal credit card.... oh well, at least I can collect some points :-)