How long does skywards take to respond?
Feb 28, 2013, 7:36 am
#1
Original Poster
Join Date: Oct 2011
Location: UK
Programs: Emirates Silver, BA, Flying Blue, Virgin, IHG
Posts: 950
How long does skywards take to respond?
I sent an email (via the website) on Sunday and haven't had a reply yet. Am I being unreasonable expecting a reply within four days?
Feb 28, 2013, 9:35 am
#3
Join Date: Oct 2007
Location: UK/Mauritius
Programs: EK Skywards silver Miles and Smiles Hilton Honours Hyatt Priority Club Kestrel A
Posts: 683
I havent received replies to my queries - one was a month ago and the other 5 days ago.
Don't know if anyone can answer my question - EK didnt issue a confirmation email with my last booking on Sunday and the call Centre said the amount paid is on my e ticket - which it is and always has been - but I always had a confirmation from EK before.
Have they stopped issuing confirmation?
If anyone can advise then thanks!
Don't know if anyone can answer my question - EK didnt issue a confirmation email with my last booking on Sunday and the call Centre said the amount paid is on my e ticket - which it is and always has been - but I always had a confirmation from EK before.
Have they stopped issuing confirmation?
If anyone can advise then thanks!
Last edited by daisymay2; Feb 28, 2013 at 9:36 am Reason: typo
Feb 28, 2013, 9:47 am
#4
Join Date: Jan 2010
Posts: 9,307
I havent received replies to my queries - one was a month ago and the other 5 days ago.
Don't know if anyone can answer my question - EK didnt issue a confirmation email with my last booking on Sunday and the call Centre said the amount paid is on my e ticket - which it is and always has been - but I always had a confirmation from EK before.
Have they stopped issuing confirmation?
If anyone can advise then thanks!
Don't know if anyone can answer my question - EK didnt issue a confirmation email with my last booking on Sunday and the call Centre said the amount paid is on my e ticket - which it is and always has been - but I always had a confirmation from EK before.
Have they stopped issuing confirmation?
If anyone can advise then thanks!
Feb 28, 2013, 11:13 am
#5
Join Date: Jan 2013
Programs: Skywards Gold
Posts: 84
I havent received replies to my queries - one was a month ago and the other 5 days ago.
Don't know if anyone can answer my question - EK didnt issue a confirmation email with my last booking on Sunday and the call Centre said the amount paid is on my e ticket - which it is and always has been - but I always had a confirmation from EK before.
Have they stopped issuing confirmation?
If anyone can advise then thanks!
Don't know if anyone can answer my question - EK didnt issue a confirmation email with my last booking on Sunday and the call Centre said the amount paid is on my e ticket - which it is and always has been - but I always had a confirmation from EK before.
Have they stopped issuing confirmation?
If anyone can advise then thanks!
Feb 28, 2013, 12:00 pm
#6
Join Date: Oct 2007
Location: UK/Mauritius
Programs: EK Skywards silver Miles and Smiles Hilton Honours Hyatt Priority Club Kestrel A
Posts: 683
Thanks guys!
Weasel07 yes, it says confirmed - I was able to pre-book my seat and meal preferences, but when I rang them to query where the confirmation was they said they didnt deal with it - they sent me the e-tickets 3 times and no confirmation.
So shall I leave it or phone them again?
Thanks again!
Weasel07 yes, it says confirmed - I was able to pre-book my seat and meal preferences, but when I rang them to query where the confirmation was they said they didnt deal with it - they sent me the e-tickets 3 times and no confirmation.
So shall I leave it or phone them again?
Thanks again!
Feb 28, 2013, 1:34 pm
#7
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,613
Thanks guys!
Weasel07 yes, it says confirmed - I was able to pre-book my seat and meal preferences, but when I rang them to query where the confirmation was they said they didnt deal with it - they sent me the e-tickets 3 times and no confirmation.
So shall I leave it or phone them again?
Thanks again!
Weasel07 yes, it says confirmed - I was able to pre-book my seat and meal preferences, but when I rang them to query where the confirmation was they said they didnt deal with it - they sent me the e-tickets 3 times and no confirmation.
So shall I leave it or phone them again?
Thanks again!
Feb 28, 2013, 4:19 pm
#8
Join Date: Oct 2007
Location: UK/Mauritius
Programs: EK Skywards silver Miles and Smiles Hilton Honours Hyatt Priority Club Kestrel A
Posts: 683
Mar 15, 2013, 7:36 am
#10
Original Poster
Join Date: Oct 2011
Location: UK
Programs: Emirates Silver, BA, Flying Blue, Virgin, IHG
Posts: 950
Finally got the reponse which was pathetic - I wanted to buy tickets for Arsenal using skywards miles for my husband and son but they won't let me unless I collect them - we live 200 miles away (we used to live about half a mile from the old stadium) so totally impractical. And the match we wanted has long gone anyway.
Four weeks to answer a query is ridiculous.
Four weeks to answer a query is ridiculous.
Mar 18, 2013, 2:19 am
#11
Join Date: Jan 2013
Location: Toronto, Canada
Programs: CX Gold, EK, OW Saphire
Posts: 121
I got the email to choose my gold gift on 2nd of March. I accidentally clicked the wrong link, so i called and spoke to a skywards CSA she didn't get my query initially and told me to send an email - i asked her to take down the request, she did which was basically her sending an email to 'someone'.
Thought nothing off it, i would have been fine with either gift. Didn't get my gold pack until today so was thinking of sending an email, and viola - 18th of March i get an email from Skywards saying, thank you for sending a request to Skywards to change your Gold gift, we have dispatched your membership pack to your address...
Thought nothing off it, i would have been fine with either gift. Didn't get my gold pack until today so was thinking of sending an email, and viola - 18th of March i get an email from Skywards saying, thank you for sending a request to Skywards to change your Gold gift, we have dispatched your membership pack to your address...
Mar 25, 2013, 4:54 am
#14
Original Poster
Join Date: Oct 2011
Location: UK
Programs: Emirates Silver, BA, Flying Blue, Virgin, IHG
Posts: 950
Finally got the reponse which was pathetic - I wanted to buy tickets for Arsenal using skywards miles for my husband and son but they won't let me unless I collect them - we live 200 miles away (we used to live about half a mile from the old stadium) so totally impractical. And the match we wanted has long gone anyway.
Four weeks to answer a query is ridiculous.
Four weeks to answer a query is ridiculous.
Mar 25, 2013, 7:07 am
#15
Join Date: Aug 2012
Location: MAN DXB ✈️
Programs: Skywards Gold
Posts: 6,831
Went back to them and said that the amount of time it took was ridiculous, that their response wasn't very helpful and that I expected more from Emirates. Got a response this morning apologising and crediting my Skywards account with 15,000 miles (which will be enough for a match - just need to find a date when husband and I are both available as they won't budge on me having to pick up the tickets and we live 200 miles from London). Always worth (very nicely) complaining!
Bad and I mean ruin my wife's trousers before a 16 hour j flight and do things like promise flat beds and give recliners or whimike get downgraded from f to j and you don't get a bean!
By the way complete waste of money watching arsenal