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Old Feb 28, 13, 7:36 am   #1
 
Join Date: Oct 2011
Location: UK
Programs: Emirates Silver, BA, Flying Blue, Virgin, IHG
Posts: 512
How long does skywards take to respond?

I sent an email (via the website) on Sunday and haven't had a reply yet. Am I being unreasonable expecting a reply within four days?
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Old Feb 28, 13, 8:35 am   #2
 
Join Date: Mar 2012
Programs: EK Skywards Gold, Etihad Guest Gold, VS
Posts: 254
I am not sure whether you are being unreasonable but my last communication with Skywards, also via the website, got a response in 5 days.
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Old Feb 28, 13, 9:35 am   #3
 
Join Date: Oct 2007
Location: UK/Mauritius
Programs: BA Executive Skywards silver Virgin Enrich Flying Blue Hilton Honours Hyatt Priority Club Kestrel A
Posts: 265
I havent received replies to my queries - one was a month ago and the other 5 days ago.
Don't know if anyone can answer my question - EK didnt issue a confirmation email with my last booking on Sunday and the call Centre said the amount paid is on my e ticket - which it is and always has been - but I always had a confirmation from EK before.
Have they stopped issuing confirmation?
If anyone can advise then thanks!

Last edited by daisymay2; Feb 28, 13 at 9:36 am. Reason: typo
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Old Feb 28, 13, 9:47 am   #4
 
Join Date: Jan 2010
Posts: 3,164
Quote:
Originally Posted by daisymay2 View Post
I havent received replies to my queries - one was a month ago and the other 5 days ago.
Don't know if anyone can answer my question - EK didnt issue a confirmation email with my last booking on Sunday and the call Centre said the amount paid is on my e ticket - which it is and always has been - but I always had a confirmation from EK before.
Have they stopped issuing confirmation?
If anyone can advise then thanks!
I last made a booking through the UK website on 1st February this year. I received the usual confirmation email with Fare Conditions, E Ticket and C of C attachments.
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Old Feb 28, 13, 11:13 am   #5
 
Join Date: Jan 2013
Programs: Skywards
Posts: 37
Quote:
Originally Posted by daisymay2 View Post
I havent received replies to my queries - one was a month ago and the other 5 days ago.
Don't know if anyone can answer my question - EK didnt issue a confirmation email with my last booking on Sunday and the call Centre said the amount paid is on my e ticket - which it is and always has been - but I always had a confirmation from EK before.
Have they stopped issuing confirmation?
If anyone can advise then thanks!
Do you have the booking reference code? If so, log into emirates, "manage a booking" and see if the flights say "confirmed" under booking status.
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Old Feb 28, 13, 12:00 pm   #6
 
Join Date: Oct 2007
Location: UK/Mauritius
Programs: BA Executive Skywards silver Virgin Enrich Flying Blue Hilton Honours Hyatt Priority Club Kestrel A
Posts: 265
Thanks guys!
Weasel07 yes, it says confirmed - I was able to pre-book my seat and meal preferences, but when I rang them to query where the confirmation was they said they didnt deal with it - they sent me the e-tickets 3 times and no confirmation.
So shall I leave it or phone them again?
Thanks again!
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Old Feb 28, 13, 1:34 pm   #7
Ambassador: Emirates Airlines
 
Join Date: Sep 2004
Location: Manchester, UK
Programs: BAEC Bronze, Skywards Pleb, Marriott Platinum Premier, SPG Gold
Posts: 7,397
Quote:
Originally Posted by daisymay2 View Post
Thanks guys!
Weasel07 yes, it says confirmed - I was able to pre-book my seat and meal preferences, but when I rang them to query where the confirmation was they said they didnt deal with it - they sent me the e-tickets 3 times and no confirmation.
So shall I leave it or phone them again?
Thanks again!
My last confirmation ended up in my spam folder... So check that if you haven't already
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Old Feb 28, 13, 4:19 pm   #8
 
Join Date: Oct 2007
Location: UK/Mauritius
Programs: BA Executive Skywards silver Virgin Enrich Flying Blue Hilton Honours Hyatt Priority Club Kestrel A
Posts: 265
Quote:
Originally Posted by DYKWIA View Post
My last confirmation ended up in my spam folder... So check that if you haven't already
Thanks - I already did that.
So I ring them?
Thanks!
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Old Mar 2, 13, 1:24 am   #9
 
Join Date: Oct 2011
Location: UK
Programs: Emirates Silver, BA, Flying Blue, Virgin, IHG
Posts: 512
Still haven't heard and if I don't hear soon it will be too late (might be too late anyway).
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Old Mar 15, 13, 7:36 am   #10
 
Join Date: Oct 2011
Location: UK
Programs: Emirates Silver, BA, Flying Blue, Virgin, IHG
Posts: 512
Finally got the reponse which was pathetic - I wanted to buy tickets for Arsenal using skywards miles for my husband and son but they won't let me unless I collect them - we live 200 miles away (we used to live about half a mile from the old stadium) so totally impractical. And the match we wanted has long gone anyway.

Four weeks to answer a query is ridiculous.
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Old Mar 18, 13, 2:19 am   #11
 
Join Date: Jan 2013
Programs: EK Gold, HH Gold, Amex Plat, CX Silver, OW Ruby, SPG, Club Carlson
Posts: 111
I got the email to choose my gold gift on 2nd of March. I accidentally clicked the wrong link, so i called and spoke to a skywards CSA she didn't get my query initially and told me to send an email - i asked her to take down the request, she did which was basically her sending an email to 'someone'.

Thought nothing off it, i would have been fine with either gift. Didn't get my gold pack until today so was thinking of sending an email, and viola - 18th of March i get an email from Skywards saying, thank you for sending a request to Skywards to change your Gold gift, we have dispatched your membership pack to your address...
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Old Mar 18, 13, 7:27 am   #12
 
Join Date: Jan 2011
Posts: 123
I've really got So frustrated with both EK and Skywards. I don't know why it always seems to take weeks and endless emails to recover missing emails. It takes weeks for a response. The customer service IMHO has deteriorated massively!
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Old Mar 18, 13, 12:53 pm   #13
 
Join Date: Oct 2007
Location: UK/Mauritius
Programs: BA Executive Skywards silver Virgin Enrich Flying Blue Hilton Honours Hyatt Priority Club Kestrel A
Posts: 265
Forgot about this - still had no reply to my email........!
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Old Mar 25, 13, 4:54 am   #14
 
Join Date: Oct 2011
Location: UK
Programs: Emirates Silver, BA, Flying Blue, Virgin, IHG
Posts: 512
Quote:
Originally Posted by HelloKittysMum View Post
Finally got the reponse which was pathetic - I wanted to buy tickets for Arsenal using skywards miles for my husband and son but they won't let me unless I collect them - we live 200 miles away (we used to live about half a mile from the old stadium) so totally impractical. And the match we wanted has long gone anyway.

Four weeks to answer a query is ridiculous.
Went back to them and said that the amount of time it took was ridiculous, that their response wasn't very helpful and that I expected more from Emirates. Got a response this morning apologising and crediting my Skywards account with 15,000 miles (which will be enough for a match - just need to find a date when husband and I are both available as they won't budge on me having to pick up the tickets and we live 200 miles from London). Always worth (very nicely) complaining!
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Old Mar 25, 13, 7:07 am   #15
 
Join Date: Aug 2012
Location: MAN DXB
Programs: EK Gold
Posts: 2,031
Red face

Quote:
Originally Posted by HelloKittysMum View Post
Went back to them and said that the amount of time it took was ridiculous, that their response wasn't very helpful and that I expected more from Emirates. Got a response this morning apologising and crediting my Skywards account with 15,000 miles (which will be enough for a match - just need to find a date when husband and I are both available as they won't budge on me having to pick up the tickets and we live 200 miles from London). Always worth (very nicely) complaining!
15000 miles for that!

Bad and I mean ruin my wife's trousers before a 16 hour j flight and do things like promise flat beds and give recliners or whimike get downgraded from f to j and you don't get a bean!

By the way complete waste of money watching arsenal
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