Lost on board
May 28, 2010, 11:14 pm
#1
Original Poster
Join Date: Aug 2007
Location: Dubai, UAE
Programs: BA Gold, GGL, Virgin Silver, Skywards Platinum, SPG VIP
Posts: 193
Lost on board
I left my glasses on board yesterday. I know exactly where I left them and have been trying to track down a lost and found number at EK but have been sent from pillar to post. Was finally given a phone number to call (2062622) which never seems to work.
Very poor job that for Golds the gold desk does not simply take down the details and handle it rather than giving our further numbers to call...
Very poor job that for Golds the gold desk does not simply take down the details and handle it rather than giving our further numbers to call...
May 28, 2010, 11:32 pm
#2
Moderator, Trip Reports
Join Date: Jul 2009
Location: Denver, CO
Programs: UA GS-2MM, Marriott Ambassador
Posts: 3,710
I know its a pain - but you're better to call the station manager directly (where you landed) and have them follow this up for you.
As you know, most airlines use contract cleaners and if they are reputable, the cleaners will simply hold all lost and found articles for a certain period before disposing of them.
If you let us know where you landed, one of us will surely be able to get you local contact details for you to call. Good luck.
As you know, most airlines use contract cleaners and if they are reputable, the cleaners will simply hold all lost and found articles for a certain period before disposing of them.
If you let us know where you landed, one of us will surely be able to get you local contact details for you to call. Good luck.
May 30, 2010, 8:48 am
#4
Original Poster
Join Date: Aug 2007
Location: Dubai, UAE
Programs: BA Gold, GGL, Virgin Silver, Skywards Platinum, SPG VIP
Posts: 193
I know its a pain - but you're better to call the station manager directly (where you landed) and have them follow this up for you.
As you know, most airlines use contract cleaners and if they are reputable, the cleaners will simply hold all lost and found articles for a certain period before disposing of them.
If you let us know where you landed, one of us will surely be able to get you local contact details for you to call. Good luck.
As you know, most airlines use contract cleaners and if they are reputable, the cleaners will simply hold all lost and found articles for a certain period before disposing of them.
If you let us know where you landed, one of us will surely be able to get you local contact details for you to call. Good luck.
May 30, 2010, 8:48 am
#5
Original Poster
Join Date: Aug 2007
Location: Dubai, UAE
Programs: BA Gold, GGL, Virgin Silver, Skywards Platinum, SPG VIP
Posts: 193
May 30, 2010, 9:31 am
#6
Moderator, Trip Reports
Join Date: Jul 2009
Location: Denver, CO
Programs: UA GS-2MM, Marriott Ambassador
Posts: 3,710
It was Dubai. Don't think station manager will help! I did finally get a number that works - its 045057538 for those who may be interested. Not very helpful though - got a disinterested lady who immediately told me nothing had been found. Could'nt help feeling it was a default answer rather than her having actually looked something up.
If the frames were expensive and replacing the glasses will be a pain, what have you got to lose? I bet they're sitting in a lost property box somewhere...but as time rolls on, your chance of retrieval will diminish.
I've found that persistence often wins. Especially with airlines.
Jun 2, 2010, 1:16 am
#7
Join Date: Mar 2010
Programs: Skywards Silver, Goldpoints Silver, CC Gold, Hilton Gold, Le-Club Platin
Posts: 111
Oct 31, 2010, 3:40 am
#8
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
You're right, DXB would have to be the toughest station to have this happen - due to its size. But if it was me, I would fax a one-page letter to every EK fax number I could find (customer affairs, the Gold Desk, the J class lounge, the airport manager etc etc), listing ticket no, seat no, date etc - You get the idea.
If the frames were expensive and replacing the glasses will be a pain, what have you got to lose? I bet they're sitting in a lost property box somewhere...but as time rolls on, your chance of retrieval will diminish.
I've found that persistence often wins. Especially with airlines.
If the frames were expensive and replacing the glasses will be a pain, what have you got to lose? I bet they're sitting in a lost property box somewhere...but as time rolls on, your chance of retrieval will diminish.
I've found that persistence often wins. Especially with airlines.
Now, need to find the EK lost and found email id in DXB.. Seems tough to find a sunglass in dubai but no harm in trying..
Nov 9, 2010, 11:21 am
#9
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
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Posts: 2,818
Just came off a flight last night at DXB. On boarding, the purser took my jacket but never handed back to me on landing and I forgot to ask. Only realised when I was in the Chauffeur car heading home.
Called the Lost & Found office at the airport, they said nothing has been handed over until now (more than 24 hours).
Expect the purser to have handed it to them or the airline should have tried to get in touch. I mean they can trace my details from the seat number and there were only three of us in the F cabin, surely they should've put in a little effort.
So far it looks like there is no hope.
Called the Lost & Found office at the airport, they said nothing has been handed over until now (more than 24 hours).
Expect the purser to have handed it to them or the airline should have tried to get in touch. I mean they can trace my details from the seat number and there were only three of us in the F cabin, surely they should've put in a little effort.
So far it looks like there is no hope.
Nov 17, 2010, 9:15 am
#10
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
Just came off a flight last night at DXB. On boarding, the purser took my jacket but never handed back to me on landing and I forgot to ask. Only realised when I was in the Chauffeur car heading home.
Called the Lost & Found office at the airport, they said nothing has been handed over until now (more than 24 hours).
Expect the purser to have handed it to them or the airline should have tried to get in touch. I mean they can trace my details from the seat number and there were only three of us in the F cabin, surely they should've put in a little effort.
So far it looks like there is no hope.
Called the Lost & Found office at the airport, they said nothing has been handed over until now (more than 24 hours).
Expect the purser to have handed it to them or the airline should have tried to get in touch. I mean they can trace my details from the seat number and there were only three of us in the F cabin, surely they should've put in a little effort.
So far it looks like there is no hope.
IMO:.any update on it yet.. also is there any email id of the lost and found office ??
Nov 18, 2010, 5:00 am
#11
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
Location: 12R/30L
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Posts: 2,818
Nothing and absolutely gutted. Have spoken to lost n found, unattended baggage, airport ground staff supervisors, Dubai Airport Police. Nobody was able to help. Finally I contacted customer affairs, let's see what they come up with. I told them just contact the purser and ask him, they said only flight ops have access to that info and they sit at HQ.
Nov 18, 2010, 6:13 am
#13
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
Nothing and absolutely gutted. Have spoken to lost n found, unattended baggage, airport ground staff supervisors, Dubai Airport Police. Nobody was able to help. Finally I contacted customer affairs, let's see what they come up with. I told them just contact the purser and ask him, they said only flight ops have access to that info and they sit at HQ.
Nov 19, 2010, 2:26 am
#14
Moderator: Emirates Skywards and Qatar Airways Privilege Club
Join Date: Mar 2010
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Posts: 2,818
Funny thing is if I had been travelling in Y, I wouldn't have had this issue as I would have just kept the jacket on me !!
Nov 19, 2010, 3:13 am
#15
Join Date: Oct 2009
Location: OSL
Programs: BA Gold | SK Gold | A3 Gold
Posts: 4,553
Even when in Y I request the crew to hang my jacket in the cupboard. Only once was there a problem, when they didn't return it and couldn't find it when I asked for it. I had to plonk myself in the J cabin while the sorted it out, in the mean time the entire aircraft had deplaned.
