Customer Affairs-No response
#1
Original Poster
Join Date: Nov 2005
Location: DFW,FLL
Programs: DL PM, UA Premier Plat, Hertz 5*, HH Gold
Posts: 561
Customer Affairs-No response
In 2008, I flew HKG-BKK-DXB in C.
Long story short: After dinner on board HKG-BKK, wife and I vomited, I did it right in my seat and my wife made it to the bathroom. Wrote EK 2 weeks after trip, got a letter back with a case number 5 months after, saying that I will be contacted after investigation. Didn't remember to follow up until recently during cleanup of my office. Wrote them again to see what's up 4 weeks ago by faxing to the NY office-still no response. What the heck?
Long story short: After dinner on board HKG-BKK, wife and I vomited, I did it right in my seat and my wife made it to the bathroom. Wrote EK 2 weeks after trip, got a letter back with a case number 5 months after, saying that I will be contacted after investigation. Didn't remember to follow up until recently during cleanup of my office. Wrote them again to see what's up 4 weeks ago by faxing to the NY office-still no response. What the heck?
#3
Join Date: Nov 2004
Location: Dubai
Programs: BA Silver, FB Plat, EK Gold, BonvoyAmb
Posts: 2,020
for EK not replying quicker with out come,
However is is now 2010-- move on as I highly doubt you will get an resolution on something this old..... If you do please let us know!
I agree with Tibs94 would think it could not be the food that quickly --
However is is now 2010-- move on as I highly doubt you will get an resolution on something this old..... If you do please let us know!
I agree with Tibs94 would think it could not be the food that quickly --
#4
Original Poster
Join Date: Nov 2005
Location: DFW,FLL
Programs: DL PM, UA Premier Plat, Hertz 5*, HH Gold
Posts: 561
As I recalled, we haven't eaten anything at least 4 hours prior to boarding. I would have let go of this if it's not because I found this letter sitting there after all this time without a proper response-this is my first and only complaint to EK and it got bungled, I can't imagine what happens for other more serious issues.
#5
Join Date: Jun 2009
Location: UK
Programs: Marco Polo Gold, Skywards Gold, BA Gold, SPG Gold, HiltonHonors Gold, Hertz Gold
Posts: 169
This is the official UK guidance on food poisoning incubation times:
It may not be due to your last meal
Very often, people suffering from suspected food poisoning feel sure that the cause is the last meal eaten, especially if this happens to be a meal at a restaurant or takeaway.
But, food poisoning bacteria take quite a long time before actually making you ill. Usually between 12 -48 hours but sometimes longer. So it is more likely that the cause of the illness is something eaten the previous day or even 2-3 days earlier. Some illnesses can take up to 11 days before you show any symptoms.
The symptoms of food poisoning can vary but generally include some or all the following:
Diarrhoea
Vomiting (sickness)
Nausea
Fever
Headaches
Stomach pains
Very often, people suffering from suspected food poisoning feel sure that the cause is the last meal eaten, especially if this happens to be a meal at a restaurant or takeaway.
But, food poisoning bacteria take quite a long time before actually making you ill. Usually between 12 -48 hours but sometimes longer. So it is more likely that the cause of the illness is something eaten the previous day or even 2-3 days earlier. Some illnesses can take up to 11 days before you show any symptoms.
The symptoms of food poisoning can vary but generally include some or all the following:
Diarrhoea
Vomiting (sickness)
Nausea
Fever
Headaches
Stomach pains
JGX
#6
Moderator, Trip Reports
Join Date: Jul 2009
Location: Denver, CO
Programs: UA GS-2MM, Marriott Ambassador
Posts: 3,697