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Old May 16, 12, 12:20 pm   #1
 
Join Date: Nov 2009
Location: Montréal, Canada
Programs: Air Canada Prestige 25k
Posts: 788
Good job LY, a pleasant surprise.

I flew on LY-332 today from Brussels to Tel Aviv and I must say, it was a great flight.
It's been a while since I've flown on LY so maybe I was just exited, but the seat was great, food was great, service was tidy, just an overall good experiance on the 737's business class offering. good job EL AL.
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Old May 16, 12, 1:19 pm   #2
 
Join Date: Jan 2009
Location: London uk
Programs: *A Gold, ST Silver, Avis friends
Posts: 2,493
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Originally Posted by rafi2k6 View Post
I flew on LY-332 today from Brussels to Tel Aviv and I must say, it was a great flight.
It's been a while since I've flown on LY so maybe I was just exited, but the seat was great, food was great, service was tidy, just an overall good experiance on the 737's business class offering. good job EL AL.
Nobody really complaining about service and hard product on B737 aircraft, the main problem is the hard product n their long haul aircraft and long outdated matmid program.
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Old May 16, 12, 1:36 pm   #3
 
Join Date: Dec 2009
Location: HaMerkaz/Exit 145
Programs: UA, LY, BA, AA
Posts: 9,046
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Originally Posted by ELAL View Post
Nobody really complaining about service and hard product on B737 aircraft, the main problem is the hard product n their long haul aircraft and long outdated matmid program.
Agreed. For a narrow-body, especially outside the US, they have one of the better (if not best) hard products. And I really like their service.
It's the widebody hard product, widebody fleet, Matmid program, and website (and management) that get under my skin
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Old May 16, 12, 5:23 pm   #4
 
Join Date: Nov 2009
Location: Montréal, Canada
Programs: Air Canada Prestige 25k
Posts: 788
Good job LY, a pleasant surprise.

Yeah all those points are true.
I really do enjoy their narrow body offering. Even more so than AC, and they have a pretty good offering.

I hope LY updates their cabin with something similar to US airways J seat and CX F.
And if they'd improve service I'd gladly fly with them for all my trips to Israel.
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