Etihad airways failed to provide wheel chair to my disabled mom!
Apr 21, 2015, 6:48 pm
#1
Original Poster
Join Date: Jan 2013
Posts: 13
Etihad airways failed to provide wheel chair to my disabled mom!
This happened at an international flight despite making a request in advance, and her ticket clearly stated she requested a wheel chair. It happened in Abu Dhabi during a lay over. I don't want Etihad to get away with this, any suggestions on what I should do? Aren't they required by law to provide wheel chair assistance?
Apr 22, 2015, 5:36 am
#2
Company Representative, Etihad
Join Date: Sep 2013
Posts: 1,813
Hi Guest, we are sorry to hear this. Please kindly send your feedback to [email protected] along with your booking reference, our concerned department will look into it for you. We apologize for the inconvenience. *ZD
Apr 22, 2015, 10:19 am
#4
Original Poster
Join Date: Jan 2013
Posts: 13
It was not just an inconvenience. She is not able to walk more than a few feet at a time, she had to endure excruciating pain to make it to the connecting flight gate after Etihad rejected to help her after continued requests.
Apr 22, 2015, 3:48 pm
#5
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
At the risk of sounds indelicate you came on here to find a way to have them "not get away with it" and the Etihad rep gave you a contact and asked you to send the relevant info.
It was then followed up with a general apology. Do you want them to insincerely apologize or do you want them to look into the situation, find out where things went wrong, fix it and also apologize to your mother for what happened.
Talk to the company and let them correct the failure. We'd all like it if everything went perfectly all the time but things happen. They can't fix them if they're not told and they can't make it right by your mother without looking into them.
It was then followed up with a general apology. Do you want them to insincerely apologize or do you want them to look into the situation, find out where things went wrong, fix it and also apologize to your mother for what happened.
Talk to the company and let them correct the failure. We'd all like it if everything went perfectly all the time but things happen. They can't fix them if they're not told and they can't make it right by your mother without looking into them.
Apr 23, 2015, 8:45 am
#6
Join Date: Mar 2003
Location: IAD
Programs: United MP
Posts: 7,822
At the risk of sounds indelicate you came on here to find a way to have them "not get away with it" and the Etihad rep gave you a contact and asked you to send the relevant info.
It was then followed up with a general apology. Do you want them to insincerely apologize or do you want them to look into the situation, find out where things went wrong, fix it and also apologize to your mother for what happened.
Talk to the company and let them correct the failure. We'd all like it if everything went perfectly all the time but things happen. They can't fix them if they're not told and they can't make it right by your mother without looking into them.
It was then followed up with a general apology. Do you want them to insincerely apologize or do you want them to look into the situation, find out where things went wrong, fix it and also apologize to your mother for what happened.
Talk to the company and let them correct the failure. We'd all like it if everything went perfectly all the time but things happen. They can't fix them if they're not told and they can't make it right by your mother without looking into them.
Apr 23, 2015, 8:58 am
#7
Join Date: Feb 2004
Location: VIENNA VA
Programs: BA emerald, AF rouge ,UA premier executive, SQ,ANA, HYATT,, AMENITI
Posts: 836
I do few trips a year on EY via AUH, every time i usually see a long line of wheelchairs waiting for flights, especially from the Indian subcontinent. In a matter of fact i see more wheelchairs in AUH than any airport in the world.
Few years ago i flew with a lady who needed a wheelchair to CDG, we did have to wait for over an hour for one, at the time they (AF) was subcontracting the wheelchair and only 2 wheelchairs were available to serve all flights.
I suggest to follow up with EY, as per message above, see what went wrong, and what EY is offering.
Please keep us informed.
Few years ago i flew with a lady who needed a wheelchair to CDG, we did have to wait for over an hour for one, at the time they (AF) was subcontracting the wheelchair and only 2 wheelchairs were available to serve all flights.
I suggest to follow up with EY, as per message above, see what went wrong, and what EY is offering.
Please keep us informed.