vanessavanessa

At least twice a month I need to travel with Air Canada and I feel like it's making me crazy. I have a disability with my arm, the arm is broken and really fragile.

Basically I need to pre-board because I am terrified of someone knocking into me on the way into the plane. It takes a couple minutes more for me because I'm using one hand only to arrange my bags.

Air Canada used to always make an announcement about pre-boarding for people who have disabilities or need help.

I started collecting video of the problems I have traveling with my disability. This is one video to call them out in their constant lying.

http://youtu.be/rgqsFqYZwSA

The last time I was in Orlando, one of the gate agents refused to let me board before other passengers. When I wrote to Air Canada they sent me a denial of what happened, including this:

"At Air Canada, we do not have pre-boarding announcements but we offer priority boarding for customers who require additional time and for our Top Tier customers. I am sorry you were not aware of this and did not board with the announcement for priority boarding"

I hate how they just lie when confronted about how they treat people with disabilities.

Tomorrow I will be back at Orlando airport, dealing with the gate agents here is a nightmare.

http://m.youtube.com/watch?feature=plcp&v=rgqsFqYZwSA

Ocn Vw 1K

vanessavanessa, welcome to FlyerTalk!
Please follow the thread as it moves to the forum dedicated to Disability Travel. Ocn Vw 1K, Moderator, TravelBuzz.

DeafFlyer

The first video seems to say that you've got to be in a wheelchair to get priority boarding. Silly. You could request a chair if that's the only way.

CD_YOW

There was a recent thread in the Air Canada forum that might be related:

FlyerTalk - Air Canada Aeroplan: New Boarding Announcements?

flyquiet

I am Deaf and I always preboard. I am too anxious to risk being put on the wrong flight or missing my flight. I have never had problems with AC at MCO. BOS is another story.